Nasimul Chowdhury

Hamilton, ON

Telephone: 437-***-****

ad4lej@r.postjobfree.com

Profile

Customer Support, Business Systems Analyst, Project Coordinator with 18 years of experience in the information technology industry, and expertise in every step of the full system development life cycle from requirement gathering and analysis, software testing to implementation. I have over 10 years of experience in process models, data warehouses, SQL, and PL/SQL. I am a dynamic and results-oriented person with outstanding communication, customer support, consulting, and team-building skills.

Professional Experience

Kuwait Army, Kuwait City, Kuwait May 2018 to June 2022

Business Systems Analyst

Part of the Information Technology Center of the Kuwait Army that was responsible for developing an HR system for Kuwait Army personnel and a registration system for Kuwaiti nationals, and expats working in Kuwait. The registration system was created to have the personal details of each living in Kuwait, such as family details, driver's license, traffic violation, travel information, travel restriction, COVID-19 vaccine information, and any other offenses or violations.

Created assessments and level of efforts for a new statement of requirements to identify person-hours required to implement system enhancement

Wrote business requirement documents and created high-level design documents for KNS (Kuwait National Service – registration system)

Reviewed functional and design specifications to ensure full understanding of individual deliverables

Reviewed training documentation and provided training to system users

Helped write migration scripts and reviewed migration plan to incorporate enhancements to existing systems

Tested functional, non-functional, and performance aspects of systems

Monitored any application release management including HR, SharePoint, KNS (Kuwait National Service – Registration Software)

Canceled any software release with any issues

Created a test plan to ensure testing quality

Implemented and integrated an automated testing process at the Kuwait Armed Forces

Performed and guided the team to implement case-driven test automation

Validated document, assessed impact, and root cause of reported bugs

Effectively communicated and documented all the defects discovered during the Quality Control process and managed the defect lifecycle

Bank of Montreal, Toronto, ON May 2014 to Aug 2015

Business Analyst

Part of a wire payment team that was responsible for creating wire payment software. The software facilitated sending customer money from one branch to another locally or internationally. The new web-based software system replaced the old legacy system.

Created a business requirement document containing requirements and business rules for the wire payment system to guide the application development team in developing the new system

Facilitated meetings with third-party software providers to understand and clarify system functionality to resolve any system-related incident raised by business users and the testing team

Managed loading of conversion and configuration data into the wire payment system to make sure all the existing data was transferred to the new wire payment system successfully from the legacy system and any new data was configured correctly in the new system

Integrated and tested AML (Anti-Money Laundering) component of the payment system

Followed Agile methodology and performed thorough system testing to make sure all the system components were properly connected and were testable

Scotia Bank, Stratford, Ontario Jan 2011 to Sep 2013

Business Systems Analyst

Part of the Customer Reporting Solutions team of the bank involved in composing statements for products such as credit card accounts, chequing accounts, and mortgage accounts to reduce composition costs. Raw data was received in ASCII files and went through the iWay layer to create an XML file. XML files were processed through xPression software to create AFP files containing print-ready statements.

Created business requirements and high-level design documents and reviewed them with the business and technical teams to get sign-off from the business team and aid the development team in creating a detailed design document

Facilitated meetings with the third-party software provider and evaluated their supplementary software on how it could supplement the main statement composition software; several supplementary software was required to make the main statement composition software complete

Created process models and analyzed data from the data warehouse to make informed decisions on business requirements

Ensured web service call was extracting all the right messages from the messaging software to place messages on the statement; this process ensured that the messaging software had the necessary link to get connected with the main statement composition software

Created functional and non-functional IST and QAT test strategies to make sure testing procedures were followed in the proper and thorough manner

Participated in functional and non-functional IST testing and in volume testing to ensure the biggest statement raw data file was processed through the composition process without any error

Ensured raw data files were processed within the given window to meet the service level agreement

Computer Science Corporation, Montreal, Quebec Nov 2002 to Jul 2009

Business Systems Analyst

Worked as Business Systems Analyst on Sun Microsystems account where the organization was transferring applications from legacy system to Oracle 11i ERP system.

Contributed to developing an Oracle ERP system that resulted in reducing the operational cost by 30%

Managed and coordinated a team of ten people who were responsible for system development and implementation

Organized review meetings after the functional design was completed to make sure no gaps were in the design and if a gap was identified ensured proper procedural steps were taken to address these gaps in the functional design document

Attended review meetings for technical design documents with IT subject matter experts and other relevant members, to make sure all stakeholders agreed with the technical design document

Created, modified, and removed files in Dun & Bradstreet Solaris servers to prepare for data conversion process

Supported Dun & Bradstreet servers to interface with Oracle 11i

Career/Leadership Highlights

Coordinated implementation of systems on time with strong leadership skills and full client satisfaction

Negotiated with vendors to secure comprehensive, top-quality, cost-effective vendor agreements

Managed long-term vendor relationships in a consistent and professional manner

Gained a reputation for building and leading strong high-performance teams

Motivated teams to consistently meet and exceed corporate and departmental objectives

Demonstrated ability to work and communicate with culturally diverse groups of people as well as facilitated communication between them

Technical skills include: C/C++, Java, JavaScript, Unix, Unix Shell Script, Oracle, SQL, PL/SQL, XML, xPression, Cloud, On-Premises Applications, Joint-Application-Design, Agile Software, Analytics, PKMS, AODA, JIRA, Microfocus LoadRunner, Test Director, Process Model, Data Warehouse, Change Management, Project Management

Education

The Ohio State University, Columbus, Ohio, USA June 1997

MBA, Major in Management Information Systems

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