Kenny Monsalve

Customer service/ Medical billing

Short and engaging pitch about yourself.

ad4le8@r.postjobfree.com 786-***-****

WORK EXPERIENCE

Customer service

Alorica

**/**** - **/****, *****,fl

Sales department: Helping new customers getting singed up with Directv providing them With programming packages with equipment info and features and getting them set up with installation appts. Sales support: Helping customer with their pending orders making changes to their order such as programming packages, adding equipment and changing the install appt. Movers: Helping current customers move their services to another location helping them to add or change equipment or changing their programming package

Anthem/Healthsun/Simply healthcare

Workplace/Company

08/2021 - 02/2022, Miami, fl

Assisting membres with their claims such as updating information, finding new doctors and specailist as well. Members will call in order to verify of their refferals we will as well assist with transportation assistance for members. Anthem/healthsun Customer service rep Assisting members with their accounts such as elegibilty,grocery card,member ID cards answering questions of their coverage making PCP changes as well. We were in charge as well setting up new coverage for

Customer service

Symphony placements/Maryland health

conncetion

02/2022 - 05/2023, Miami,fl

Working on behalf of the maryland health department in the medicaid side and Obama care assisting consumers on providing New medical coverage either with medicaid or private health plans with assistance. As well as renewing coverage for healthplans making updates to their applications sending brand new ID cards and as well escalations to the state of any error or any enrollment will be missing.

CERTIFICATES

Certificate Name

EDUCATION

Medical Billing and coding

Everest College

09/2007 - 10/2008,

Medical billing

SKILLS

Customer service profession extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience

VOLUNTEER EXPERIENCE

Title/Position

Organization

ORGANIZATIONS

Organization Name

HONOR AWARDS

Title/Award Name

Name of the institution that issued/awarded it

LANGUAGES

English

Native or Bilingual Proficiency

Spanish

Full Professional Proficiency

SUPPORTED CAUSES

Cause

INTERESTS

Interest

Courses

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