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Human Resources Customer Service

Location:
Chicago, IL
Posted:
March 26, 2024

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Resume:

Musbah Mohammed

+1-310-***-**** ad4ldx@r.postjobfree.com linkedin.com/in/musbahmohammed San Diego, CA HIGHLIGHTS

Languages: Native Urdu, Fluent English and Hindi, Beginner Arabic. Technology: Microsoft Word, Excel, Power Point, Outlook, Google analytics, Zoom. Knowledge of Organizational Communication, Financial Literacy, Human Resources practices, Marketing, and Conflict Management.

Experience: 2+ years in customer service and marketing, 2+ years sales EDUCATION

San Diego State University (SDSU) May 2023

B.S. in Business Administration - Finance, Minor in Engineering San Diego, CA

El Camino College December 2019

Associate of Arts in Business Administration

Torrance, CA

EXTRACURRICULAR INVOLVEMENTS

Research Assistant, El Camino College Department of Communication Teacher’s Assistant (TA), Interdisciplinary Financial Literacy Class. Sep 2021-June 2022 Teacher’s Assistant (TA), Statistics and Probability Class August 2019-Dec 2019 AWARDS AND ACCOMPLISHMENTS

2022 San Diego State University, Academic Excellence Award 2018 El Camino College, Academic Achievement Award WORK EXPERIENCE

Western and Southern Financial September 2023– Current Registered Financial Representative San Diego, CA

· Managed portfolios of 100+ clients with retirement saving plan and IRA accounts.

· Delivered clients 30+ life insurance policies and various annuities plans.

· Educated clients on various financial concepts, investment options, and retirement planning.

· Provided clients with exception support for their needs and delivered their need in qualified accounts. RevolutionAdsPro July 2021– Current

Social Media Marketer Los Angeles, CA

· Created content and run advertising campaign for 20+ clients in their specific niche.

· Daily advertisement performance evaluation and strategic online placements.

· Meet clients average weekly revenue along with acquiring and analyzing data for efficiency. HeadQuarter Signals LLC March 2021–December 2022

Portfolio Manager Los Angeles, CA

· Handled and managed 15+ clients trading accounts brokers account actively with over $50k in investments.

· Fostered and strengthened relationships with 20+ key clients by providing regular market trend updates, resulting in a 25% increase in client satisfaction ratings.

· Communicate with clients with accurate assumptions for trading practices and mentorship.

· Spearheaded the development of a data-driven investment strategy for a portfolio of 10 clients, resulting in an average ROI increase of 15% within 6 months.

Rocking Seats November 2020–September 2021

Inventory Manager, Part-time San Diego, CA

· Kept track off the inventory and sales volume with over $50k in sales monthly.

· Fulfilled 100+ customers orders weekly and closed out sales transactions.

· Managed client support and event related inquiries. Al Warood Hospitals Jul 2017–Aug 2017

Receptionist Riyadh, KSA

· Streamlined and optimized patient intake process, reducing average wait time by 25% and increasing patient satisfaction scores by 18%.

· Led a cross-functional team to develop a patient-centric scheduling system, resulting in a 15% reduction in appointment no-shows and a 25% increase in patient retention rate.

· Processed doctors paper work for. Patient screening, testing and lab works.



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