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CARRIANDER STALLWORTH

ADMINISTRATIVE COORDINATOR

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CAREER OBJECTIVE

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

EXPERIENCE

Processing Clerk

September 2021 - Present Porsche Financial Services, Atlanta, GA

• Delivered professional and courteous support in daily business engagements, fostering positive relationships with internal and external customers, dealers, vendors, and external entities.

• Managed the preparation of documents for mailing, including sorting and labeling envelopes.

• Demonstrated adept case management skills, conducting thorough research, updating cases, and ensuring accurate categorization of issues.

• Maintained accurate records and filing systems for tracking customer information.

• Implemented quality assurance measures throughout the document processing process.

• Delivered professional and courteous support in daily business engagements, fostering positive relationships with internal and external customers, dealers, vendors, and external entities.

• Functioned as a proficient back-up for the inbound phone contact center, adeptly handling retail and lease customers in both the United States and Canada.

• Effectively utilized the available phone system and advanced Fiserv V8 tools to strategically manage lunch and break times, ensuring seamless coverage and upholding targeted service level metrics, encompassing Service Level, Average Handle Time, Average Speed of Answer, and Schedule Adherence.

• Provided exemplary service to PFS, BFS, and LFS customers by CONTACT

678-***-****

ad4ldu@r.postjobfree.com

Palmetto, Georgia 30268

SKILLS

• Database Data Entry

• Managing File Systems

• Word Processing

• Critical Thinking

• Active Listening

• Mail Handling

• HRIS Applications

• HR Information Systems

• Microsoft Office

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executing work requests promptly and with precision. Service Coordinator

January 2016 - August 2021 Porsche Cars North America, Atlanta, GA

• Coordinated with multiple departments to ensure smooth operations; organized and efficient.

• Responded to customer inquiries in a timely and professional manner.

• Resolved complex issues quickly and efficiently while maintaining professionalism; diplomatic communicator.

• Execute high-volume data entry using word processing, spreadsheets, database, and other computer software, focusing on delivering timely and accurate results.

• Respond to requests to retrieve data from the database or electronic filing system promptly.

• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

• Establish and maintain an organized filing system, ensuring the utmost protection of confidential customer information and building trust. HR Specialist

February 2010 - December 2015 Porsche Cars North America, Atlanta, GA

• Handled employment verification inquiries.

• Served as a resource for questions about benefits packages, vacation time accrual and other employment-related inquiries.

• Managed and organized employee personnel files, including the creation of new employee files.

• Supported attendance tracking, paid time off, and leaves of absences.

• Retrieved and updated files for efficient record-keeping in the storage system.

• Maintained accurate records of employee information in HRIS database.

• Examined employee files to answer inquiries and provide information for personnel actions.

• Oversaw preparation of new hire paperwork and managed on- boarding process.

• Conducted reference or background checks on job applicants. Data Entry Clerk

July 2008 - November 2009 Coca-Cola Company, Atlanta, GA

• Maintained database by entering new and updated customer and account information.

• Provided administrative support to other departments as needed.

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• Utilized Microsoft Office Suite for various tasks related to data entry work.

• Verified accuracy of data entered by comparing it with source documents.

• Performed daily maintenance activities such as backing up files and archiving old records.

• Created spreadsheets by compiling and sorting information and establishing entry priorities.

• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

• Applying a quality control process to prepare and validate all invoices/documents for scanning using IXOS, optimizing optical character reading capabilities.

Accounts Payable Clerk

September 1997 - April 2007 Raytheon Aircraft Company, Atlanta, GA

EDUCATION

Bachelor of Arts (B.A.) in Business Administration Candidate Expected graduation December 2024

. Clayton State University, Morrow, GA, US

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