Delores M. Manuel

**** **** *** **

Tuscaloosa, AL 35404

Phone: 205-***-****

Email: ad4lcr@r.postjobfree.com

Professional Summary

A motivated, resilient and compellingly persuasive individual who has working knowledge of principles and practices associated with human services programs. Coordinate with the proper company personnel to provide timely and accurate answers for the customers. Demonstrate the ability to communicate effectively both oral and in writing with participants and staff. Strong organizational and communication skills.

Core Qualifications

•Microsoft Word

•Microsoft Excel

•Microsoft Document

•Microsoft PowerPoint

•Customer Service

•Multi-tasking

•Documentation and Reporting

•Training New Employee’s

•Communication Skills

•Inventory Management

Experience

Manager, Crimson Bar– Tuscaloosa, AL

Oct. 2015 to Current

•Work with diverse personalities both on the staff and customers

•Create effective work schedules and resolve conflicts to ensure that bar is well staffed during peak hours

•Monitor inventory of beverages to ensure adequate stock is maintained and to prevent excess waste or abuse by staff

•Resolve customer complaints according to company guidelines

•Knowledge of local and state regulations related to alcohol and health code compliance

•Hand cash, credit, and debit card transactions while ensuring charges are accurate and returning correct change to customers

•Check identification to ensure customers are the legal age to purchase alcohol

•Taking inventory and ordering supplies to ensure bar are well-stocked

•Balancing cash register

Section 8 Case Manager, Erie Metropolitan Housing Authority– Sandusky, OH

June 2011 to May 2014

•Assisted with the planning and implementation of housing needs.

•Complied with all agency confidentiality standards

•Participated in staff development and all required Agency meetings

•Investigated program abuses

•Marketed all aspects of the federal Section 8 program

•Negotiated initial contract rents with property owners, within guidelines of federal Rental Assistance Programs and by researching local market rental rates

•Issued Section 8 vouchers to eligible applicants, by conducting a comprehensive briefing with each applicant on the program regulations

•Inspected dwelling units for eligibility determination and assuring the units met Housing Quality Standards

•Performed data entry on cases involving leases, annual renewal certification, interim changes, terminations and inspections

•Verified information given by applicants to determine eligibility

•Appeared and testified in court as needed

•Conducted group meetings with program participants quarterly

•Skills in operating a computer to enter, retrieve or modify data including spreadsheet, database, e-mail, and internet.

•Followed-up with clients and referral organizations regarding client contact and progress with referral organization

•Provided all required information for weekly/monthly/quarterly/annual reports

Key Holder, Dollar General Corporation– Chatom, AL

May 2010 to April 2011

•Responsible for opening and closing the store

•Responded to customers with special orders and situations

•Promoted special offers for new products and featured items

•Assessed the cleanliness and organization of the sales floor

•Handled accounting tasks: counting cash drawers and any point of sale software used is online and operating

•Reconciled cash on hand during shift

Correctional Officer, South Mississippi Correctional Institution– Leakesville, MS

June 2001 to Feb. 2008

•Enforced rules and kept order inside the prison or jail

•Reported any inmate who violated the rules to supervisor

•Searched inmates and their living cells for contraband

•Supervised daily activities of inmates

•Enforced the prison regulations through effective communication and by the use of privilege sanctions

Education

Graduate from Washington County High School, Chatom, AL., May 19--

References available on request

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