Objectives

Seeking a position as a case worker and/or specialist where I can utilize my professional skills and work in an environment where I can enrich my knowledge. I am a highly motivated graduate looking to develop my practical skills in psychology. I am skilled in research and analysis and interested in working in child, youth, and senior services.

Experience

Oaks Integrated Care

Investigator Specialists

02/2022 – Present

-Gather documents and other information and/or evidence during the investigation

-Obtain written statements from the alleged perpetrator and all witnesses

-Interview the service recipient and all witnesses that are involved in the investigation

-Secure, review and analyze evidence which includes receipts, reports, location of incident and relevant objects.

-Complete an investigation report upon completion of the initial investigation which includes identifying the information, findings and conclusions of the investigation

-Forward the investigation report immediately to DDD Program leadership and Human Resources to review and approve

-Upload the investigation report into the NJIRMS, NJ Incident Reporting and Management System upon review and approval from DDD Program Leadership and Human Resources

-Notify DDD Program leadership regarding investigation report uploaded into NJIRMS

Partnership for Children of Essex

Quality Assurance Support Specialists

08/2019 – 01/2021

-Assisted in the implementation of a quality assurance system and plan

-Prepared critical CMO data that will track, monitor, and improve the quality and efficiency of service delivery including WFI & TOMs

-Provided direct administrative support to assigned Care Management teams

-Conducted and recorded various survey interviews as assigned into relevant data analytics portals

-Reviewed and processed of UIRs in an efficient and timely manner with the ability to demonstrate full knowledge of UIR process

-Managed the overall process of maintaining a youth’s electronic record i.e. admissions, organization, scanning and uploading of pertinent documents

-Demonstrated timeliness for all assigned tasks

-Demonstrated an ability to work in collaboration with various PCE Departments

One Call Care Management

Data Management Coordinator

10/2009- 01/2017

-Researched and merged all duplicate Referring Physician codes to one active code

-Handled data assignments, review case progress and determine file closure

-Assisted in development, implementation, and revision of the data plan

-Managed quality review process that is focused on data standard

-Informed proper departments regarding provider services concerns

-Assigned Referring Physicians to appropriate people records

-Respected and maintain privacy of agency clients and always assuring client confidentiality.

-Developed effective working relations and cooperate with the team throughout the entire data management process

Education

Felician College 09/2004 -05/2007

Bachelor of Arts in Psychology / Concentration in Sociology

Union County College 09/2002-05/2004

Associates in Psychology/ Concentration in Child Advocacy

Communication

- Staff Recruitment

- Training and Development

- Management and Presentation skills

- Organizational skills

- Decision making

- Bilingual – Fluent in English and Creole

- Evaluations

- Effective Communication

- Microsoft Office literacy

- Problem solving creativity

- Interpersonal abilities

- Teamwork skills

- Professionalism and work ethic

- Positive attitude and energy

References

Chilene Bernard

Merchant Mutual Insurance Group

908-***-****

Contact this candidate