Customer Service Office Manager
Resume:
Heidi Seefeldt
ad4lce@r.postjobfree.com
Summary: Successful in many years of: Maintenance Coordinator, Office Manager, Customer Service Sales and Recruiting. I am a hard worker who is responsible. I am versatile and able to multitask. I am very much a team player who is organized and energetic with good work habits. I am dependable. I am computer proficiency in: EMAINT x4 & x5. ETQ, Process Maps, Workday, Giving Goodness, SharePoint, Teams, Power Point, Word, Excel, Mas 90, QuickBooks, Outlook, Orical, and SAL.
Experience:
Avantor/VWR, Sanborn NY
August 2022 to Current
Maintenance Coordinator:
Responsible for Emaint for preventive maintenance/work orders for repairs.
Ordering supplies while scheduling technicians or outside contractors to perform the work.
Responsible for Calibrations being done on all equipment/probes/gauges/etc.
Responsible for graphs to show monthly work orders/PMs generated and completed per month.
Responsible for Teir 4 data reporting.
Responsible for tracking orders and staging kitting area.
Responsible for organization for the maintenance office and shop. I implemented ideas for the organization.
Set up a maintenance organization folder in our teams.
Worked with Phillipsburg’s team to implement workflow and help launch Emaint x5
Committees: Engagement team, Safety team/first responder and Sustainability.
Bridgestone, Sanborn NY
November 2016- August 2022
Labor/Recruiter:
Started off on Production line: qualified on; air bag slitter, packaging, final/sorting inspector, rework, anti-squeak, trimmer, insert and demold.
Trained other co-workers on these jobs.
Material handler: tow motor operator for shipping and receiving when needed.
Recruiter: bring in candidates for hire and offer positions.
Committees: Safety team/First responder
Greatbatch Medical, Alden NY
November 2014 to November 2016
Labor:
CAPS: qualified Seam Welder: Leak test and term weld.
QHR: qualified inspector, brush/cut lithium, heat sealer, and modification.
QMR: qualified AFAC’s/inspector, build line/Anode line.
Trained co-workers on all these jobs.
Committees: First Responder, Fire/Hazmat team, Mission Possible and Philanthropic.
McGraw Mechanical, Lockport NY
March 2006 to May 2014
Office Manager:
Responsible for customer service, from scheduling for work to be performed, and assist them with their needs.
Responsible for scheduling technicians for work during day and service calls/dispatching after hours and weekends.
Responsible for banking and payroll.
Responsible for GPS reporting.
Inside sales.
Monitoring deliveries and parts. If need be, would run for technicians in field for parts.
Responsible for Open Enrollment, benefit packages and 401K plan.
Updated Employee Handbook.
Responsible for organizing and running Trade Shows at the Erie County Fair.
Kraftwerks Tonawanda NY
February 2002 to February 2006
Customer Service/Sales:
Started off as a CADD designer and doing take offs for bids.
Responsible for inside and outside sales.
Ran and coordinated multi-phase projects to running three of my own divisions, which included: Safety Systems for Operable Partitions in Schools with training others how this safety system works. Adaptive signs and training people how to input data and how it would display on sign. Storagekraft, help people pick what would work best for their home, do up designs for the wall hangings, where their cabinets would be and the floor pattern they should use. The area I covered was all around Western NY, and a little past.
Responsible for organizing and running Trade Shows that were in the Buffalo and Rochester areas.
Responsible to monitor and add additional information to the Storagekraft website.
Responsible for working with contractors and scheduling work.
I handled orders from beginning to end. Process orders, tracking jobs to following up on job leads.
Responsible for Inside, Outside, Cold calling sales
Metaullics System Sanborn NY
May 2001 – December 2001
Drafting for Co-op 3-month program:
I was hired for programming drawings into computer after getting the correct measurements from out on the floor directly from the product.
While there, I also learned and performed lab work, which included MOR 3-point load, calibration, raw materials, and carbine certification testing.
I was asked to stay till the end of December.
Education:
NCCC 2002
Associate degree: Architectural and Engineering design
Auto Cadd Release 14
Auto Cadd v. 2000
Solid works
MicroStation
Wilson Central High School 1986
High School Graduation
Niagara Boces for Cosmetology
Reference:
Brent Sensenich
913- 708-0123
Site Manager for Avantor
*see attached reference letter
Kirk Simpson
Maintenance Manager for Avantor
*see attached reference letter
Joe DiLiberta
Engineer for Avantor
James McGaughran
Equipment Strategy Leader for Avantor in Phillipsburg
Jeanette Barr
Senior Administrative Assistant for Iroquois Job Corps Center Director’s office
*see attached reference letter
Bill Kraft
Owner/CEO of Kraftwerks
*see attached reference letter
Fred Zagskorn
Operation Manager for Kraftwerks
*see attached reference letter
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