Administrative Assistant Service Representative

Inez Henry

**** * *** *** *******, IL *****

C: 312-***-**** E: *******@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated, productive, and customer focused team player with strong communication, analytical, and organizational skills who has a natural flare in building relationships at all levels. PROFESSIONAL EXPERIENCE

Northwestern Medical Group

July2022-August 2022

Patient Service Representative

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.

• Completes check-in/out functions.

• Confirms and updates patient identification and demographic/insurance information.

• Completes patient registration.

• Obtains patient consents/authorizations.

• Collects co-payments, past due balances and point of service payments.

• Posts payments, process billing information and perform end of day cash drawer closing.

• Keeps waiting area clean and comfortable.

• Informs patients of any delays or changes in appointment status.

• Schedules appointments as necessary.

St Vincent Depaul Marillac September 2021 – November 2022 Receptionist

Chicago,IL

• Answering switch board

• Greeting parents and clients

IL Dept of Public Health September 2017-January 2018 Administrative Assistant (Temp)

Bellwood, IL

• Filing cases for lawyers

• Setting court dates

• Contacting lawyers and clients in regard to pending court dates Inez Henry

1715 S 6TH AVE MAYWOOD, IL 60153

C: 312-***-**** E: *******@*****.***

St. Luke Lutheran Church September 2011- January 2012 Office Secretary

Chicago, IL

• Scheduled meetings for pastor in order for office to run more efficiently

• Created, printed, and assembled church programs for Sunday service

• Answered and transferred phone calls and email correspondence to proper channels Rafco Systems Inc. January 2005-

December 2010

Chicago, IL

Receptionist & Administrative Assistant

• Filed documents, answered phones, handled email correspondence to help the office run smoothly

• Kept track of records through data entry

• Kept track of inventory and restocked when necessary

• Scheduled and coordinated traveling arrangements & company events Merrill Lynch June 1995- January 2003

Chicago, IL

Personal Assistant to CEO

• Answering and transferring phone calls

• Data input

• Mailing literature to prospective clients

• Greeting and escorting clients to appointments

• Personal Errands

o Sending holiday cards and gifts to clients

o Shopping and picking up dry cleaning

o Having personal items delivered to home

o Making travel arrangements

TECHNICAL SKILLS

Epic Systems Kronos MS-Word. MS-PowerPoint. MS-Excel. MS-Outlook. Google Workspace. Front desk reception/phones. Accounts receivable. Data entry. Customer Service. Telecommunications. Operational Support. Writing. Communications. Money management & Financial Planning, Research, Customer Service

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