Alice J Boutwell, MA, SPHR

Santa Ana, CA 714-***-**** https://www.linkedin.com/in/ajboutwell ad4lbp@r.postjobfree.com

EXECUTIVE SUMMARY

Experienced HR Leader with over two decades of expertise in crafting and executing HR strategies that drive organizational growth, foster a positive workplace culture, and ensure compliance with legal and regulatory requirements. Seeking the opportunity to bring this proven history of success and to contribute to your company’s continued growth and excellence.

PROFESSIONAL ACCOMPLISHMENTS

Leadership Development – Collaborated with senior leadership to develop and implement the first management development mentorship program including training in all facets from budgets, employee development, and system enhancements resulting in a reduction in mid-level manager turnover and qualified in-house leaders capable of successfully transitioning into the next role.

Employee Engagement Satisfaction – Created a monthly VIP program where co-workers nominated each other when they performed Exceptional Customer Service (internal or external), Took Initiative, or demonstrated the ability to be Adaptive to change.

Performance Management – Completely overhauled the new hire review process standardizing the 30-60-90-day reviews. The process allowed for the early detection of potential skill and behavior concerns while highlighting solid players. Introduced structured annual performance evaluations and moved away from a 5-point rating scale to measuring behaviors and goals.

Full Cycle Recruiting – Created and implemented “The Protocol,” a complete process from staffing discussions to the Staff Requisition, completed job description including comp range, interview process, offer review, formal offer and finally on-boarding for Master Halco, Kraco Enterprises, Realty ONE Group, and Acra Lending.

Payroll – Managed the payroll process by ensuring all necessary earnings were properly accounted for and ready for processing by the payroll specialist.

(401(K) – Introduced and upgraded 401(k) plans at four companies, reducing fees, initiating auto-enrollment, company matching, and significantly increasing employee participation.

Benefits – Proficiently revamped benefit offerings at three organizations, leading to substantial reductions in employee costs while enhancing plan designs and introducing employer contributions to health savings accounts.

HRIS Systems – Efficiently implement new HRIS, Time and Attendance, and payroll platforms at four companies, resulting in enhanced employee self-service, advanced reporting capabilities, and streamlined access to HR resources.

Multi-state HR experience: E.G., coaching, compensation administration, leadership development, compliance with local, and state laws and regulations, employee handbooks

PROFESSIONAL EXPERIENCE

Director Human Resources Tandem Care, Inc.

December 2023 to February 2023

60-day Contract

Came on board to help this start-up get their HR department off the ground.

Assist with creating and updating SOPs, Benefit Broker, and HR compliance.

Managing Director, Human Resources Citadel Servicing Corporation dba Acra Lending

March 2021 to August 2023

Functioned as a trusted advisor and collaborator, overseeing all HR functions, including talent acquisition, benefits management, Disciplinary actions, employee grievances, and performance management for anon-QM and Correspondent Lending leader.

Successfully Implemented employee performance and compensation modules, which led to improved processes, and an effective rating system.

Collaborated with leadership to enhance employee engagement, training, and onboarding programs, focusing on improving employee skills, internal growth, and retention.

Achieved significant cost savings by changing benefit brokers, introducing employer contributions to Health Savings Accounts, and reducing 401(k) vendor costs while adding a safe harbor match.

Streamlined recruiting processes, initiated monthly employee recognition awards, and created the Manager in Training (MIT) program for career advancement.

Implemented an EDD Workshare program to save jobs during a reduction in force, effectively subsidizing partial unemployment wages.

Successfully transitioned HRIS vendors from Paylocity to Ceridian Dayforce, thereby improving overall HR processes.

Senior Vice President, Human Resources Realty ONE Group of Companies

May 2017 to February 2021

Played a pivotal role in enhancing HR functions for a privately-owned Residential Real Estate Brokerage and Franchisor.

Successfully introduced the Ultimate Software HRIS, Introduced the first 401(k) program, and modernized the employee performance review process.

Streamlined benefits, reduced the number of elections, and introduced a $1000 annual employer contribution to employee Health Savings Accounts.

Implemented mandatory staff requisitions for each open position, improving the hiring process.

Completely revamped employee review process with a strong focus on enhancing skills, product knowledge, succession planning, engagement, and productivity measures.

Director Human Resources Wet Seal, Irvine, CA

January 2017 to April 2017

Managed HR functions during a critical period when the company announced its closure, overseeing nationwide close-out sales, store closures, and employee termination.

Corporate Director, Human Resources King’s Hawaiian, Torrance, CA

March 2015 to July 2016

Led the overhaul and development of the HR department for a family-owned manufacturer, and distributor, including the hospitality division. Directly supervised eight employees, and focused on employee relations, workers’ compensation, and HRIS analysis.

Director Human Resources Kraco Enterprises, LLC (Sun Capital Partners)

January 2011 to March 2015

Spearheaded HR functions for a leading wholesale distributor of aftermarket auto accessories, including employee relations, recruiting, and collective bargaining.

Successfully introduced the Paycheck HRIS and Payroll module, changed benefit brokers, and enhanced safety protocols for warehouse union employees.

EDUCATION

M.A., Fine Art, California State University, Fullerton, Fullerton

B.A., Fine Art, California State University, Fullerton, Fullerton

TECHNICAL SKILLS

HRIS: •ADP Enterprise • ADP Workforce Now • Ultimate Software UltiPro • Kronos • Paychex HR On-Line •UKG Pro • Paylocity • Ceridian Dayforce

Payroll Systems: •ADP E-Time • Ultimate Software UTA • Paychex Payroll • Dayforce payroll

Time & Labor: • Kronos Time & Attendance • UltiPro UTM • Paychex Time & Labor • Dayforce time and labor

Benefits: • PlanSource • Benetrac • Employee Navigator • Ceridian Benefits module

ATS: Jobvite, Ultipro, Ceridian Dayforce, Paychex, LinkedIn, Glassdoor, ZipRecruiter

Microsoft Office: Proficient

ORGANIZATIONS & ASSOCIATIONS

Society for Human Resources Management • National Human Resources Association • Professional in Human Resources Association • Orange County Employment Managers Association • UCI Customer Service Advisory Board

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