Customer Service Specialist

QG

QUINESHA GRAHAM

************@*****.*** 318-***-**** Ruston, LA 71270

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Report Generation

Credit Card Payment Processing

Report Creation

Multitasking and Prioritization

Calm and Professional Under Pressure

Customer Account Management

De-escalation Techniques

POS Systems and Ordering Platforms

Responding to Difficult Customers

Order and Refund Processing

Understanding Customer Needs

Data Entry and Maintenance

TELEPERFORMANCE USA, AT&T and

DTV Remote

Customer Service Specialist

03/2020 - Current

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Documented customer correspondence in CRM to track requests, problems and solutions.

Upheld quality control policies and procedures to increase customer satisfaction.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Everise Remote

Customer Service Representative

09/2018 - 03/2020

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.

Carenet Remote

Healthcare Customer Service

Representative

Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Managed customer inquiries through telephone, email and social media Summary

Skills

Experience

09/2016 - 09/2018 interfaces.

Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Documented and managed patient information in computer system. Answered patient questions and fielded complaints to resolve issues. Scheduled and confirmed patient appointments with patients and healthcare professionals.

Dubach High School Dubach, LA

High School Diploma

05/2016

Education and Training

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