Customer Service West Virginia
Resume:
Beverly Swann
Proctorville, OH 45669
*********@***.***
OBJECTIVE
I am searching for a position that will allow me to use my background as a highly dedicated professional with a track record for consistent performance. I have over 20 years of Management experience with extensive experience in customer service and enjoy leading team members to exceed targeted objectives and sales goals. I am experienced in both wholesale and retail sales environments.
PROFESSIONAL EXPERIENCE
Talbots Huntington, West Virginia
Operations Manager
July 2013-Present
Serve as assistant manager in customer service driven clothing business.
Responsible for facility and stock maintenance, floor set schematics as well as merchandising and marketing. Assisted GM in growing store sales by more than 60% over last 10 years
Elder-Beerman Winfield, West Virginia
Huntington, West Virginia
Area Sales Manager
October 2007- November 2012
Sales Manager for Cosmetic, Shoe and Accessory departments in Winfield, West Virginia, supervising 35 employees.
Worked with cosmetic company representatives to build each line and achieved sales goals for every quarter.
Served as Human Resource Manager in both locations during vacancies of HR officer. Worked for seven months in fiscal 2010 as both HR Manager and Area Sales Manager including the Holiday Season.
Pendleton Woolen Mills Charleston, West Virginia
Store Manager
September 2004-April 2007
The recruitment and coaching of all employees, assigning time schedules and duties.
Producing fashion shows for local events and groups.
Responsible for building brand recognition in new market.
United Talent LLC Charleston, West Virginia
Operations Manager
October 2003-May 2004
Human Resources officer for all employees under United Talent LLC, Medical and Industrial companies.
Design and implement drug testing and background research procedures, including Patriot Act Search, for existing and new employees for United Talent LLC, Clerical, Medical and Industrial companies.
Eddie Bauer Charleston, West Virginia
Interim Store Manager
October 2002-March 2003
Responsible for building new business-to-business markets.
Provide corporate office with appropriate information in product quality, merchandising, and customer feedback.
Lane Bryant Columbus, Ohio
Ashland, Kentucky
Store Manager
August 2000- October 2002
Promoted to General Store Manager for the corporate Floor-Set Store.
Assist corporate merchandising team in setting the company floor-set for each merchandising period.
Grew Ashland, Kentucky store to most profitable location in Great Lakes region.
Southeaster Salon Support Sentre Charleston, West Virginia
Store Manager
February 1996- August 2000
Store set up including: finding location, setting up utilities and banking accounts, coordinating design, delivery and set up of display racks and product placement of multiple lines.
Product displays for ten product lines all of which must reflect their own brand marketing.
Customer service with one on one sale and direct mailings.
Contracted by John Paul Mitchell Salon Systems as a National Educator.
Paul Mitchell - Ohio Zanesville, Ohio.
Salon Consultant Western West Virginia Territory
August 1993- March 1996
Sales representative for a Paul Mitchell, Joico and American Crew wholesaler.
Increase sales via sale-thru to salon clientele.
Instruct salons and stylists on proper techniques for product displays.
Plan and manage on site sales events for salons.
EDUCATION
Marshall University Huntington, West Virginia
R.B.A. 1992
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