DONNA CONTRERAS

Rialto, Ca ***** 909-***-**** ad4lao@r.postjobfree.com

CUSTOMER SERVICE / DISPATCHER

Leverages 6+ years of expertise in Customer Service / Dispatcher to successfully achieve organizational goals, increase efficiency, reduce costs, and improve overall performance. Interested in new challenges to learn more. I have a great desire to benefit your company. My advancements in learning are open to everything, even to the extent of going back to school. I am willing and have great hopes to be able to do so soon in advancing my career by seeking a new and challenging opportunity that will allow growth and advancement in your company.

PROFESSIONAL EXPERIENCE

In Home Support Services 1/2020 to Present

Customer Service / Caretaker

Make clients appointments

Check Clients in for appointments

Rotating doctor’s appointments

Assist with medical paperwork

Assist with financial payments

Provide house cleaning, meal preparation and personal care services

Don Ray Drive Away/ Bennett International Group LLC 1/2021 to 01/2023

1901 Orange Tree Lane #230 Redlands Ca, 92374

Dispatcher

Answer phones

Customer Service

Quote prices

Track Drivers

Assign Drivers

TMS

AS400,Word,Excel,Outlook

Premier Last Mile LLC 6/2021 to 12/2021

5170 S. Archibald Ave Ontario Ca 91762

Dispatcher

Assign Loads

Track Drivers

Customer Service

Dispatch Track

Multi Phone Lines

Dispatch Track

Apogee Trucking LLC 4/2021 to 5/2021

5200 Shea Center Drive Ontario Ca, 91764

Dispatcher

Dispatch track

Multi phone Line

Manage hourly reports

Outlook

Track drivers

Customer Service

Create loads

Mathis Brothers 10/2020 to 4/2021

4105 Inland Empire Rd., Ontario, CA 91764

Dispatcher

Dispatch Track

Confirmation Scripting

Invoicing

Track Drivers

Multi-line Phone System

Manage Report / Outlook / Excel

Blackrock Logistics 4/2019 to 9/2020

343 S. Lena Rd, San Bernardino Ca 92408

Dispatcher

Create Loads

Dispatch – Truck Mate, Fleet Locate Transportation, Fleet Samsara,

Track Drivers

Close Loads

Billing

Multi-line Phone System

Manage Reports

Microsoft Word

Randstad Logistics / Landsberg Orora 1/2018 to 2/2019

13200 Crossroads Pkwy North Suite 125 City of Industry CA 91746

Customer Service/Receptionist

Answer Phones, Data Entry, Assist Reps with daily task

Customer Service, SAP

Genius Networks 8/2017 to 3/2018

5041 Repetto Street Los Angeles CA 90022

Inventory Control

AS400

Inventory Control

Distributing Modems

Inventory Ordering

Customer Service

Four Truckers Transportation 5/2007 to 5/2008

13280 Amar Rd., City of Industry, CA 91746

Customer Service

Data Entry, Worked with outside representatives, Dispatched delivery drivers.

Supervised OS&D dept. - Handled all Computer processing of OS&D, merchandise.

Levitz Home Furnishings 11/2003 to 5/2007

11640 Harrell St., Mira Loma, CA 91752

Customer Service

Worked with outside representatives and customers

Prepared daily reports for Management

Processed RTV merchandise

Processed Paperwork for General Manager

Supervised Quality Control dept.

Volunteer:

Praise Chapel Christian Fellowship of El Monte

May 2014 to September, 2015

Date Entry, answering phones, Organizing files/office Janitorial Services, etc.

Skills:

Customer Service, Data Entry, Filing, Multi phone lines, Computer Knowledge, Team Player

Microsoft Word, Microsoft Excel, SAP, AS400

References: References are available on request

Contact this candidate