Sudharani R

Email: ad4lam@r.postjobfree.com

Phone: 732-***-****

Visa Status: H4 EAD

Professional Summary:

3+ years of IT Support Technician experience with supporting desktops, laptops, system repairs installation, software, hardware installation, configuration, applications.

Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance.

Working knowledge of CISCO networking hardware, Windows (XP, 7, 8.1, 10), Linux, Microsoft Windows Server (2008, 2012) and Active Directory.

Create and administer user and group accounts configure TCP/IP protocol suite interoperability with Linux administer file and print services.

Experience with Active Directory design and implementation manages and administer group policy configuration.

Configuration and troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF, SNMP, DNS & BGP.

Experienced in DHCP DNS, NIS, NFS, SMTP, IMAP, ODBC, FTP, TCP/IP, LAN, WAN, LDAP, HP RDP, security management, and system troubleshooting skills.

Experience in diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.

Expert in Microsoft Office Suite versions 2003 to 2016, Microsoft Windows OS deployment and troubleshooting, Windows Server set up and maintenance.

Process all on boarding and terminations, creating and disabling all end user accounts for Active Directory, Office 365 and all common applications.

Supported MS Exchange, MS Lync, IBM iSeries backups and print queues, Audio/Video, VOIP, Communication, Internet technologies.

Installation of OS, Windows 7, 8.1 and Windows 10 on PC's and Laptops using DVD and SCCM.

Experience with Office 2013/2016 support and 365 account setup and support.

Experienced with migration process such as Windows update and iPhone upgrades.

Skilled in troubleshooting hardware and software issues, installing and maintaining software and hardware systems, and managing user accounts and permissions.

Installed and maintained operating systems such as Mac OS, Linux, and windows.

Excellent communication, customer service skills with the ability to work well in a team environment and prioritize tasks effectively.

Technical Skills:

Software

Microsoft Office modules, Microsoft Exchange Server, Remedy

Hardware

Cisco routers, hubs, switches, Windows Administration, LAN/WAN configuration, troubleshooting, iPhone.

Networking

LAN, WAN, Active Directory, DNS, DHCP

Switches, Routers

CISCO Routers, Switches

Protocol

TCP/IP, NetBEUI, IPX/SPX, FTP, SMTP, SNMP

Microsoft Technologies

Windows Server NT, Active Directory Domain Services (ADDS), DNS, DHCP, DFS, File Service, Print Services, Web-Server (IIS 6), Application Server

Server

NS, DHCP, DC, AD, IIS, Apache Server, FTP SERVER

VMware products

VMware, vSphere, VMware Infrastructure, v Center, ESX

Tracking tools

VSTS, Zendesk, Bugzilla, Jira, ServiceNow

Database

MS-SQL Server, MS-Access, Microsoft SQL Server

Operating Systems

Windows XP, Windows, Windows Server, Mac, Linux, RedHat

Professional Experience:

Client: Woori America Bank, New York City, NY Jan 2023 - PRESENT

Role: IT Desktop Technician

Responsibilities:

Performed basic diagnostic testing for network connectivity, and facilitated administering a Windows 2000/Active Directory environment.

Troubleshoot ESX host, Guest OS and VCS using Command Line Interface utility (CLI), also responsible for backup and restore ESX host system and guest operating system using plate spin tools.

Knowledgeable in Microsoft Windows operating systems, Microsoft Office Suite, and cloud-based technologies and services such as Microsoft 365 and Google Workspace.

Hands-on skills in computer networking, operating systems fundamentals, troubleshooting and problem-solving IT infrastructure and configuration issues.

Installed and configure TCP/IP, WINS, DNS, DHCP services on Windows Server 2008 R2.

Used Service-Now to track and monitor helpdesk tickets.

Managed an Active Directory site replication schedules, site links and boundaries.

Installed and configure Mac OS X 10 on IMAC, Mac Book Pro, and Mac Mini.

Installed, configured, troubleshoot office 2013 and office 365 on Windows 8 tablets for touch screen.

Supported end users via Jira ticketing system and attend walk-ups at the help desk.

Installed/supported equipment for users, including desktops, laptops, printers, monitors and desk phones.

Ability to pay close attention to details while handling customer requests and accurately documenting customer interactions in Zendesk.

Documented support requests, solutions, and resolutions in Zendesk.

Supported end users via Jira ticketing system and attend walk-ups at the help desk.

Proficiency in MS Office Suite, Internet, DNS, DHCP, LAN, WAN, VPN & Microsoft server Suit.

Mapping of printers and drives, installation of end user application software, and support, troubleshooting of Microsoft Outlook, and phone turret support and Cisco IP phones as well as video conferencing setups.

Use supported ticketing, service systems Remedy, Zendesk, JIRA, and ServiceNow to track work and analyze reports to identify problem areas and training opportunities.

Environment: Active Directory, Zendesk, VMware, Routers, switches, network cables, LAN/WAN, ServiceNow, DNS, VLANs, Bugzilla, DNS, VLANs, VTP, STP, MS Outlook, Cisco, Linux, VPN, Office 365, Windows.

Client: Soterix Medical Inc., New York City, NY Nov 2021 - Dec 2022

Role: IT Desktop Technician

Responsibilities:

Support end user devices including PCs, laptops, printers, multifunction devices, and other peripherals.

Install, configure, maintain, and troubleshoot a wide range of software. Perform hardware/software upgrades to existing computers equipment as needed.

Member of the help desk services staff, respond to software problem calls on site or over the phone for users.

Investigate error messages and determines resolution.

Reinstall programs, replace error files. Act as liaison with software vendors and online technical support to obtain software update.

Respond to user’s home setups, investigate appropriate areas of potential problem, and determines resolution.

Used ServiceNow to track and monitor helpdesk tickets.

Responded to support requests via Zendesk and resolved technical issues for end-users.

Provide Microsoft network support, install networked application software, grant access to users, create user groups, manage shared resources, install peripherals, and configure user’s computers for security.

Assists in setting up video conference in conference rooms.

Maintain up-to-date expertise in the operation and application of software and a working knowledge of a wide variety of commonly used hardware and software.

Escalate high priority tickets to managed services team or the IT Director when required.

Experience using the tools such as Remedy, DOORS, Zendesk, JIRA, tool for Incident Management.

Proficient in troubleshooting and effectively resolving customer issues through meticulous utilization of the Jira ticketing system, ensuring prompt and efficient customer support.

Environment: Active Directory, Zendesk, VMware, Switches, Routers, Network cables, LAN/WAN, ServiceNow, DNS, VLANs, TCP/IP, DHCP, DNS, VLANs, VTP, STP, VMware, MS Outlook, Cisco, Linux, Windows.

Client: Vie De France Yamazaki, Elmsford, NY Jan 2021 to Oct 2021

Role: IT Desktop Technician

Responsibilities:

Support of all casino in house computer systems, desktops and peripherals.

PC deployment, Installations, add, moves, changes, imaging, hardware/software support and upgrades.

Worked with bug tracking systems like Zendesk, Bugzilla, and Jira.

Collaborated with the information technology team by researching, testing and recommending emerging technologies.

Experience using the tools such as Remedy, DOORS, Zendesk, JIRA, tool for Incident Management.

Used Service-Now to track and monitor helpdesk tickets.

Support of Cisco VoIP phone, video, audio systems.

Active directory, server support, networking, cabling, training, Helpdesk ticking system, on call support.

Support and Troubleshoot Microsoft Office 2003 and 2007, 2010 Application Suites

Network troubleshooting, classroom technology, software/hardware support, biometric clocks etc - On campus and remote support hardware and software support.

Provided technical support to students, faculty, staff, and classroom for hardware, software, computers, and instructional use of technology.

Experienced in using Zendesk for ticket management and resolution.

Installed and troubleshoot classroom technologies including interactive smartboards, projectors, printers, digital displays, Apple TVs, AV support and other technologies.

Microsoft 365 Office Suite of applications, Word, Excel, Outlook, PowerPoint.

Active Directory and Azure network and email account administration.

Helpdesk ticketing system, networked printers, and network file shares.

Environment: Active Directory, Zendesk, VMware, Routers, Network cables, Switches, LAN/WAN, ServiceNow, DNS, VLANs, Bugzilla, DHCP, DNS, VLANs, VTP, STP, MS Outlook, Cisco, Windows.

Education: Bachelor of ARTS

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