Warehouse Worker Customer Service
Resume:
Kennedi Ramos
Warehouse Worker/Customer Service
Washington, DC 20024
ad4lag@r.postjobfree.com
Dedicated, and experienced warehouse worker with strong time management, equipment operation, and teamwork skills . I'm currently seeking a new position in a warehouse environment where I can maximize efficiency and inventory accuracy. I've worked in the warehouse industry for over 5 years. I'm a very hands-on individual that's customer-focused, with exceptional experience identifying issues and implementing solutions. I consider myself an hardworking performer, with skills of multitasking, and exceeding expectations in high-volume, fast-paced environments, while keeping accurate records of all inventory control activities that were completed/fulfilled. Authorized to work in the US for any employer
Work Experience
Package Handler
Fiberon Composite Decking - Albemarle, NC
January 2023 to November 2023
• Inspects boards to required quality standards (visual & dimensional).
• Uses tape measures to measure the quality of our products.
• Reads and follows QA inspection instructions to insure we are producing a quality product.
• Notifies the Operator immediately if Quality issues exist by turning on the blue light.
• Reads the Production Work Order and labels product accordingly.
• Packs and/or wraps product to required packing guidelines, where applicable.
• Reports production, both good and scrap boards, using required inspection form. Housekeeping
Sleep Inn - Albemarle, NC
February 2022 to December 2022
A Housekeeper is responsible for taking care of a building’s general cleanliness to provide tidy and sanitary amenities to guests and residents. Their duties include cleaning floors, making beds and dusting surfaces throughout a home or other building.
Warehouse Associate
Nordstrom - Upper Marlboro, MD
July 2021 to February 2022
Pulls and packs product based on daily orders. Meets specifics of customer orders in a timely manner. Keeps products separated, organized and in good rotation. Monitors product quality frequently, reporting problems to mitigate safety issues.
Weighers are primarily responsible for gathering and recording information about products to keep accurate inventory and manage shipping, receiving and stocking more effectively. In addition to weighing items, they may also measure, test, check for mistakes and organize the inventory. Assembly/Picker
Stanley Decker - Concord, NC
April 2021 to September 2021
Completed] customer orders each day in a warehouse setting. Kept warehouse stations and equipment in good working order in accordance with OSHA requirements. Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials weighing up to 75 pounds and maintaining stamina.
Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery.
Inspected packages and merchandise for damage and promptly notifying Manager, of any issues, Maintain machines while they were running to hear if they were malfunctioning or vibrating excessively, and I adjusted or replaced tools as needed to solve problems. Processed incoming shipments after they arrived by scanning boxes and envelopes and updating the system..
Used RF scanners to track merchandise and double-check container contents. Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.
Completed customer orders each day in a warehouse setting. Accurately logging of inventory records in order to provide data for audits and order fulfillment. Inspected packages and merchandise for damage and alerted vendors to request replacements as soon as possible.
Kept accurate inventory records in order to provide data for audits and order fulfillment. Prepared orders for shipment by picking, packing, and labeling merchandise in a systematic manner. Internal teams and customers benefited from my expertise in inventory management and current stock levels, which improved accuracy and product availability. Offered expertise in inventory management and current stock levels to team members and staff. Foam Operator
Corning - Midland, NC
March 2020 to April 2021
Updated daily logs with regular shift activities as well as details about special incidents. Recorded information, shortages, and discrepancies to keep records current and accurate. Assisted with product staging to ensure that items were moved efficiently between receiving, storage, and shipping locations.
Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Tracked inventory movements using hand-held devices, computer terminals, and manual entry, and conducted routine audits to uncover and address any discrepancies. Updated daily logs with shift activities and incident details on a regular basis. Maintained inventory management, which included counting and stocking merchandise. Moved material to and from storage and production areas by loading, unloading, and moving it. Used measuring tools like gauges and tape measures to identify conforming parts during production. Produced parts and assemblies in a timely and efficient manner while maintaining tight tolerances. Inspected work areas for cleanliness and obstructions, and removed cartons and boxes to keep work areas clutter-free for easy movement.
Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.
Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Completed daily cycle counts and quarterly inventories, as well as resolving variances to maintain data accuracy.
Visually inspected orders to look for missing or damaged items and reported any problems to supervisors. Line Lead
Saddle Creek Logistics Services - Harrisburg, NC
September 2019 to March 2020
Completed customer orders each day in a warehouse setting. Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials weighing up to 75 pounds.
Inspected packages and merchandise for damage and promptly documented issues, and requesting replacements.
Moved and lifted heavy loads of merchandise.
Used measuring tools like gauges and tape measures to identify conforming parts during production. Kept an eye on machines while they were running to hear if they were malfunctioning or vibrating excessively, and I adjusted or replaced tools as needed to solve problems. Recorded information, shortages, and discrepancies to keep records current and accurate. Processed incoming shipments after they arrived by scanning boxes and envelopes and updating the system..
Produced parts and assemblies in a timely and efficient manner meeting production expectations.. Completed customer orders each day in a warehouse setting. Improved productivity by simplifying shipping and receiving processes. Stacked boxes, pallets, and other materials to increase productivity and safety. Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
Assembly Worker
Fiberon Composite Decking - New London, NC
June 2018 to September 2019
Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials weighing up to 25 pounds.
Carefully organized boxes and balanced weight on product pallets for storage and shipment. Updated daily logs with regular shift activities as well as details about special incidents. Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery.
Inspected packages and merchandise for damage and promptly. Used forklifts and pallet jacks to move products.
Processed incoming shipments after they arrived by scanning boxes and envelopes and updating the system.
Visually inspected orders to look for missing or damaged items and reported any problems to supervisors. Was in charge of inventory management, which included counting and stocking merchandise. Internal teams and customers benefited from my expertise in inventory management and current stock levels, which improved accuracy and product availability. Prepared orders for shipment by picking, packing, and labeling merchandise in a systematic manner. Kept the warehouse clean and organized to maximize team efficiency and productivity. Customer Service Cashier
Wendy's - Albemarle, NC
June 2016 to January 2018
Answered questions about store policies and concerns to support positive customer experiences. Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Cash Handling, and Customer Service skills.
Maintained customer satisfaction by promptly and professionally handling product returns. Assisted customers in locating and selecting merchandise in any store department. Helped customers by answering their questions and completing their requests. Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
Counted drawers quickly and accurately at the start and end of each shift. Verified over $[Amount] in cash and credit payments on a daily basis. Examined and resolved discrepancies between accounting data and cash drawer data. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
Kept track of transactions and greeted customers as they entered and exited the establishment. Used a point-of-sale system to enter orders, process payments, and issue receipts. Conducted inventory counts by adding each item in stock, and documenting the results. Handled customer complaints and kept the checkout area clean and tidy. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Education
High School Diploma
Albemarle High School - Albemarle, NC
January 2016 to December 2016
Skills
• Computer operation
• Order fulfillment
• Process improvement
• Cash handling
• Order picking
• Customer service
• Stocking
• Computer literacy
• Communication skills
• POS
• Inventory control
• Organizational skills
• Warehouse experience
• Load & unload
• Assembly
• OSHA
• Shipping & receiving
• Cashiering
• Packaging
• Time management
• Sales
• Order entry
• Heavy lifting
• Picking & packing
• Accounting
• Pallet jack
• Materials Handling
• Logistics
• Customer service
• Cash handling
• Assembly
• Load & unload
• Order fulfillment
Certifications and Licenses
Driver's License
July 2020 to July 2024
Assessments
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food safety — Proficient
September 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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