KRISTINA PABON COLLAZO

St. Cloud, FL ***** © 480-***-**** © ad4la1@r.postjobfree.com

Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful

background matching employees with roles for maximum performance. Proactive and hardworking

individual focused on continuous operational improvement.

Skills

e Department Coordination e Staff Training

e Schedule Management e Customer Service

e Microsoft Office ¢ Coordinate Schedules

Work Planning and Prioritization

Work History

Operation Team Leader, 03/2018 to 04/2023

Herbally Yours,Inc — Gilbert, AZ

Evaluated team member performance and productivity, provided feedback and implemented corrective

actions.

Managed internal operational standards and productivity targets.

Assisted customers with Spanish-language inquiries in a timely and professional manner.

Entered data, generated reports, and produced tracking documents.

Updated account information to maintain customer records.

Labeled, recorded, and inspected packaging to prepare for shipment or storage.

Supported new employees with training in proper stripping, packaging, inventory management, and

cleaning.

Front Office Manager/Office Bookkeeper, 10/2014 to 03/2018

El] Super Distribution Center — Mesa, AZ

Maintained computer and physical filing systems.

Created, maintained and updated filing systems for paper and electronic documents.

Updated reports, managed accounts, and generated reports for company database.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Handled customer inquiries and suggestions courteously and professionally.

Maintained and processed invoices, deposits, and money logs.

Completed payroll for employees and maintained detailed records of procedures.

Education

High School Diploma: 05/2001

Ana J Candelas - Cidra PR

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