MONA

MRANI

ad4l9d@r.postjobfree.com

718-***-****

Brooklyn, NY 11225

Organized and dedicated administrative assistant/ front office coordinator with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

PROFESSIONAL SUMMARY

Corporate Suites - Administrative Assistant/ Front desk New York, New York • 10/2021 - Current

LINA FiDi - Operations Associate / Client Services Representative

New York, New York • 09/2018 - 04/2020

WORK HISTORY

Handle a high number of calls on a daily basis and re-routed them to appropriate client

•

• Create and updated spreadsheets in Excel and Google Docs

• Correspondedwith existing and potential investors

• Prepare and review contracts and agreements

Handledall incoming sales leads and distribute to sales team accordingly

•

• Book conference rooms and set up virtual clients

• Tour workspaces

Handle office supply orders and inventorying, as well as order catering when necessary

•

Collect, sort, distribute, and prepare mail for courier pick up

•

• Created numerous spreadsheets in Google Drive and Excel

• Handled 100 plus calls daily

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services

•

• Greet and check in patients

• Conducting tours of workspaces

Prepare and review contracts and agreements ensuring compliance with government and company policy

•

Educated clients about billing, payment processing and support policies and procedures

•

SKILLS

• Office Management

• Customer Experience

• Appointment Confirmation

• Meeting Scheduling

• Intuit QuickBooks

• Microsoft Excel and Outlook

• Google Docs

• Client Admission

• Office Supplies and Inventory

Computerized Maintenance

Management Systems

•

Contracts and Vendor

Agreements

•

International School of Rabat

Rabat, Morocco

Continuing Education :

International And Intercultural

Communication

EDUCATION

Woodland - Event Coordinator

Brooklyn, NY • 03/2017 - 09/2019

• Performed event coordination for larger parties and gatherings

• Evaluated existing plans, processes and events planning services to identify opportunities for improvement

• Coordinated schedules and timelines for events

• Selected and ordered décor and event materials

• Fulfilled contractual obligations for rehearsal and day of event coordination

• Solicited feedback from clients to assess event success and uncover opportunities for improvement

Green Desk Office Space - Building Manager

Brooklyn, NY • 01/2014 - 03/2017

• Scheduled office meetings and client appointments for staff teams

• Handled client correspondence and tracked records to foster office efficiency

• Managed operations, maintenance, and improvement of properties

• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Collected and maintained careful records of rental payments and payment dates

• Answered multi-line phone system, routing calls, delivering messages to clients and greeting visitors

UC Natural Health and Wellness Center - Medical Receptionist Hudson Valley, New York • 04/2010 - 12/2013

• Adhered to strict HIPAA guidelines to protect patient privacy

• Coordinated patient scheduling, check-in, check-out and payments for billing

• Managed multi-line phone system and pleasantly greeted patients

• Helped patients complete necessary medical forms and documentation

• Supported office staff and operational requirements with administrative tasks

• Organized paperwork such as charts and reports for office and patient needs

• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass

Contact this candidate