NORMA

TALAMANTES

●***** Yukon Ave ️ Hawthorne, CA 90250 ad4l8r@r.postjobfree.com 562-***-**** 562-***-****

ADMINISTRATIVE

ASSISTANT

~ Summary of Qualifications ~

• Flexible and adaptable top performer with talent for providing integral support in all areas.

• Excel independently and as integral member of collaborative, results-driven team to facilitate ongoing business improvements.

• Ensure on-time, on-target completion of essential administrative functions, including meeting planning and calendar management.

• Demonstrate essential computer skills, including proficiency with MS Office Suite programs and Windows XP / 98 / 2000.

• Build and maintain rapport with customers; offer courteous, personalized service to ensure exceptional customer retention outcomes.

PROFESSIONAL

EXPERIENCE

Construction Workers Tax Services — Tustin, CA Receptionist, 1/2009 to 05/2023. Serve as first point of contact for customers and team members in fast-paced office setting. Screen and respond to telephone inquiries, taking messages and forwarding calls to employees as appropriate. Review and sort deliveries and emails and circulated to staff as indicated. Greet clients and direct to meeting rooms / offices for appointments. Coordinate meeting schedules and maintain detailed activity calendar. Organize meeting notes and other vital operational information in manual and computerized records. Perform additional administrative functions as required to support organizational productivity. Key Contributions:

• Enhance business efficiency by executing essential projects in keeping with stringent deadlines.

• Utilize communication talents to adeptly mediate in and resolve customer grievances and realize continually high levels of customer satisfaction.

TRAINING

Business Technology Certificate – Microsoft Excel / Word / Windows 2000 (2004)