Daniel Thomas

ad4l8p@r.postjobfree.com 760-***-**** Oceanside, CA

SUMMARY

Seasoned professional with 10 years of customer service experience, including technology demonstration and inventory management. Excelled in providing the ultimate customer service experience at LAZ Parking and HP, with proficiency in technology and inventory software. Seeking to leverage expertise in customer engagement and tech-savviness as a Customer Service Rep.

WORK EXPERIENCE

LAZ Parking Oceanside, CA

Valet Attendant(Technology Customer Service) May 2021 - Present

•Deliver exceptional customer service by warmly welcoming guests and ensuring a hospitable experience.

•Operate a range of high-technology vehicles, ensuring their safe transit to and from the parking facility.

•Efficiently use advanced valet parking software to accurately record vehicle and pricing information.

Goodman Networks Oceanside, CA

Inventory/Stockroom/Shipping and Receiving Specialist Jan 2020 - May 2021

•Managed inventory control processes, including the accurate receipt, documentation, and storage of network equipment, ensuring seamless fulfillment for technician requirements.

•Executed comprehensive warehouse maintenance, including adherence to health and safety regulations and the proficient operation of various forklifts and pallet jacks, contributing to an organized and efficient work environment.

•Streamlined shipping and receiving operations by utilizing barcode scanners and inventory software for data entry, coupled with the preparation of logistical documentation and daily reporting using Excel spreadsheets.

HP

Customer Service Representative Dec 2014 - Jan 2020

•Demonstrated proficiency in using smartphones, tablets, and computers to showcase advanced technological solutions for enhancing communication in home and office environments.

•Conducted accurate merchandise resets and plan-o-gram setups, ensuring compliance with store specifications; efficiently managed administrative tasks including report generation and expense reporting.

•Achieved top-tier evaluation for comprehensive knowledge and recommendation of a home office computer system, as evidenced by a perfect score from an undercover quality assessment.

Mira Costa College(Book Store)

Customer Service /Technology Recommendation Representative Nov 2007 - Dec 2014

•Assisted students in selecting and procuring required textbooks and study materials for their academic courses.

•Provided guidance on appropriate educational technology, including smartphones, e-book readers, digital cameras, tablets, laptops, GPS navigators, and security software.

•Ensured customers received accurate information to make informed decisions on technology purchases that supported their educational needs.

ERA Ranch and Sea Realty Oceanside, CA

Customer Service Representative/ Previously Held Real Estate License Nov 2005 - Nov 2007

•Facilitated the transformation of residential and commercial spaces into advanced communication hubs through the adept use of smartphones, tablets, and computers.

•Supported property marketing initiatives by conducting open houses, engaging in floor time, and participating in real estate seminars, training, and special events.

EDUCATION

Cerro Coso Community College

Associate in Science (AS) in Electronics

Ridgecrest, CA

Community College AA in Liberal Arts

CERTIFICATIONS

Ridgecrest, CA

Forklift Certification

Present

Current valid drivers license

June 2020 to June 2024

SKILLS

Microsoft Office • Team Player • Sales • Quantitative Analysis • Data Collection • Learning Technology • Data Analysis

•Customer Support • Time Management • Customer Service • Phone Etiquette • Manufacturing • Planograms •

Algebra • Shipping & Receiving • Math • Tutoring • Analytics • Logistics • Employment & Labor Law • Research

•Analysis Skills • Assembly • Order Fulfillment • Typing • Marketing • Google Suite • Project Management • Google

Docs • Technical Support • Stocking • Automotive Service • Writing Skills • Presentation Skills • Laboratory Experience

•Microsoft Excel • Mentoring • Inventory Control • Quality Assurance • Social Media Management • Windows • Data

Entry • English • Documentation Review • Computer Literacy • Microsoft Word • Microsoft Powerpoint • Technical

Sales • Office Experience • Microsoft Outlook • Upselling • Negotiation • Contracts • Merchandising • Leadership •

Filing • Hospitality • Inside Sales • Communication Skills • Pet Care • Computer Skills • E-Commerce • Valet Parking

•Databases • Forklift • Pallet Jack • Order Entry • Maintenance • Teaching • Warehouse Experience • Hand Tools • Packaging • Materials Handling • Clerical Experience • Personal Assistant Experience • Administrative Experience • Organizational Skills • Product Demos • Supply Chain • Driving

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