Customer Service Representative

KELLY

MAPLES

CUSTOMER SERVICE REPRESENTATIVE

*************@*****.*** 850-***-****

Winter Haven, FL 33884

Dundee Citrus Growers - Customer Service Representative Lake Hamilton, FL • 10/2021 - Present

Culligan - Appointment Setter

Tampa, FL • 06/2019 - 09/2021

Tallahassee Memorial Hospital - Sales Assocoate/Cashier Tallahassee, FL • 02/2012 - 04/2019

Methodist Medical Center - Various

EXPERIENCE

Handled customer complaints and inquiries in a courteous and efficient manner.

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Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

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Developed strong customer relationships and loyalty through effective communication.

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Assisted customers in placing orders, and processing credit card information to complete the sales.

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Answered a very high volume of calls, especially during the peak of the season (Holidays).

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Coordinated appointments according to established scheduling guidelines.

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• Answered phones, returning messages to schedule appointments. Utilized computerized appointment scheduling system and supported updates.

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Operated cash register and accurately processed payments, returns, and exchanges.

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Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

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Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

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With a proven track record at

Dundee Citrus Growers, I excel in

customer service and complaint

resolution, enhancing customer

loyalty through effective

communication. My expertise in

data entry and active listening,

honed across diverse roles,

significantly boosts operational

efficiency. Achievements include

handling high-volume calls with

professionalism, underscoring my

commitment to excellence and

problem-solving capabilities.

PROFESSIONAL

SUMMARY

SKILLS

• Complaint resolution

• Report Generation

• Data Entry

• Information Security

• Data Collection

• Paperwork Processing

• Scheduling

• Product Knowledge

• Appointment Scheduling

Professional telephone

demeanor

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• Building rapport

• Receiving support

• Store maintenance

• Service Upselling

• Live chat support

• Service standard compliance

• Sales expertise

• Product Promotion

• Credit adjustments

• Recordkeeping strengths

• Order Fulfillment

• Report creation

• Filing

• Follow-up skills

• Call center experience

• Clerical Support

• Problem-solving abilities

• Medical terminology knowledge

• Escalation management

• Retail store support

• Money handling abilities

Oak Ridge, TN • 07/1997 - 12/2010

• Worked with coworkers to complete tasks.

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

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• Responded quickly to meet customer needs and resolve problems. Various positions held during employment at Methodist Medical Center such as: Messenger, Central Supply Tech, Radiology Secretary, Registration Secretary, Diet Clerk, and Cashier.

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• Order Processing

• De-Escalation Techniques

• Brand representation

• Complaint Handling

• Customer Service

• Active Listening

• POS systems expert

• Computer Proficiency

• Call Center Operations

• Product Education

• Payment Processing

• Lead Generation

• Product Sales

• Reading Comprehension

• Multi-line phone talent

Contact this candidate