Customer Service Coordinator
Resume:
Karen Swanson
Kissimmee, Fl. 34746
ad4l81@r.postjobfree.com
I am interested in a position within your organization that supports the Moving and Storage industry and its needs across the Central Florida and surrounding areas. I have over 20 years’ experience. The attached resume shows my experience in Leadership, Sales, Coordination and Dispatch as well as my vas knowledge as a Customer Service Coordinator. I have had several opportunities within various shipping and freight companies and dispatching position within the Moving & Storage and the Warehouse industry here in Central Florida. I am willing to go the extra mile and spend the extra time to assure a job is completed and all customers are satisfied. My attendance record and reliability has always been and will continue to be excellent. I show considerable enthusiasm towards my work and take great pride in the results.
Your consideration is greatly appreciated and I look forward to hearing from you.
Sincerely,
Karen G. Swanson
Karen G. Swanson
Customer Service Coordinator/Move specialist
Spradlin Relocation/Bekins Van Lines Orlando, FL May 2012–March 2016
Consistently maintained communication and interaction with customers and accounts.
Registered interstate shipments
Set up and recorded local and intrastate dispatches.
Operated a multi-line phone system as well as OA/DA Coordinator including OA surveys.
Recorded storage billing, registered interstate shipments and set- up SIT shipments.
Responsible for all inbound/outbound shipments for the Military and Visual estimates.
Split and rated all paperwork, including Interstate, Intrastate and Local shipments.
Set up all 3rd party services that were required for shipments.
Contact person: Terry or Robin Spradlin 407-***-****
Reason for leaving: Down sized two just the owners.
Customer Service/Coordinator
DeVries M&S/Wheaton Van Lines Jupiter, FL Oct 2010 - Dec 2011
Operated a multi-line phone system.
Performed general office duties.
Worked with local dispatchers and drivers to coordinate deliveries.
Contact person: Eric DeVries 561-***-****
Reason for leaving: Company did not fulfill contract agreement.
Receptionist/Customer Service Coordinator
Spradlin Relocation/Bekins Van Lines Orlando, FL Feb 2007 – Sep 2010
Consistently maintained communication and interaction with customers and accounts.
Registered interstate shipments using the Manna Distribution Accounts.
Set up and recorded local and intrastate dispatches.
Operated a multi-line phone system as well as OA/DA Coordinator including OA surveys.
Recorded storage billing, registered interstate shipments and set- up SIT shipments.
Responsible for all inbound/outbound shipments for the Military and Visual estimates.
Split and rated all paperwork, including Interstate, Intrastate and Local shipments.
Set up all 3rd party services that were required for shipments.
Contact person: Terry or Robin Spradlin 407-***-****
Reason for leaving: Relocated to East Coast of Florida
Receptionist/Customer Service Coordinator
North American Van Lines Orlando, FL Apr 2004 – Feb 2007
Consistently maintained communication and interaction with customers and accounts.
Registered interstate shipments as well as local and intrastate dispatches.
Operated a multi-line phone system.
Set up appointments for Visual estimates.
OA/DA Coordinator.
Split and rated all paperwork, including Interstate, Intrastate and Local shipments.
Contact person: John Peterson 407-***-****
Reason for leaving: Promotional Opportunities with Bekins
Receptionist/Inside Sales/Sales Coordinator
Gaukler Mayflower Orlando, FL Jan 2000 – March 2003
Sales Coordinator, Local Dispatch, Rated Interstate paperwork for drivers.
Operated a multi-line phone system.
Recorded storage billing, registered interstate shipments and setting up SIT shipments.
Responsible for all inbound/outbound shipments for the Military.
This included setting up appointments for Visual estimates.
Contact person: Bob Woods 407-***-****
Reason for leaving: Company Filed Bankruptcy
Receptionist/Inside Sales/Sales Coordinator
Sorensen/Allied Moving & Storage Orlando, FL May 1995 – Sep 1998
Worked as the receptionist as well as the assistant to the operation manager for first year.
Promoted to Special Products Coordinator.
Tasked with Corporate Account Customer Service Representative for Disney, Lockheed Martin.
Recorded storage billing, registered interstate shipments and setting up SIT shipments.
Contact person: Scott Sorensen 407-***-****
Reason for leaving: Moved to far from office
EDUCATION
Graduated Grant High School Fox Lake, Ill. Graduated with Honors Aug 1988 - May 1992
COMPUTER PROGRAMS & SKILLS
Excellent Organizations Skills
Excellent Communication Skills
Excellent Teamwork Abilities
Special Attention to Detail
Microsoft Excel
Microsoft Word
Microsoft Outlook
REFERENCES
Available Upon Request
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