Amanda Fitzgerald

Moncks Corner, SC

ad4l80@r.postjobfree.com

+1-843-***-****

Authorized to work in the US for any employer

Charismatic, communicative employee seeking a career. Seasoned sales professional with ten plus year experience. Tech-savvy with the ability to pick up product knowledge fast and efficiently. Work Experience

Administrative Assistant

Ilderton Conversion of Charleston - North Charleston, SC September 2023 to Present

• Greeting and assisting customers with car rental inquiries, service department inquiries and part inquiries

• Providing information about rental packages and all products

• Processing rental applications and paperwork

• Handling payments and deposits

• Providing customer service and resolving inquiries

• File paper work

• Travel to drop off rental vehicles to customers in need of our conversion vehicles

• Answering and directing phone calls

• Greeting and receiving visitors

• Performing general clerical and administrative tasks

• matched customers with products based on their needs and desires Caregiver/Stay at Home Mom

August 2021 to September 2023

Retail Sales Counter

Keystone Automotive - North Charleston, SC

August 2017 to August 2021

· Personally greet every customer as they walk through the door and maintain friendly contact throughout their shopping experience

· Implement suggested selling techniques, as appropriate, and assist with problem solving.

· Maintain orderly files and clean records of all transactions. As well as accurate cash drawer.

· Observe changes in inventory as to ensure minimum stock levels and store showroom appearance is appropriate.

· Coordinate orders from the warehouse to ensure customer’s orders are ready in a timely fashion to achieve A&A's excellent level of customer service

· Solicit new accounts using every means available to seek out new business and rebuild old accounts by researching former customer listings.

· Mix Automotive paint orders in paint both when customers call in orders/ Walk in Assistant Service Manager

Pep Boy’s Automotive - North Charleston, SC

December 2013 to August 2017

· Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.

· Verifies warranty and service contract coverage by examining records; explaining provisions and exclusions.

· Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

· Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

· Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

· Maintains automotive records by recording problems and corrective actions planned.

· Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

Service Advisor

(Pep Boys)

November 2011 to December 2013

· Ask customers to explain specific vehicle issues.

· Takes detailed notes about symptoms based on customer testimony.

· Provide and advise customers a cost estimate on necessary repairs and maintenance based on the technician’s diagnosis, while also formulating a service plan for their budget and needs.

· Train new service advisors on the day-to-day operations and the importance of establishing customer relationships.

Retail Sales Associate

(Pep Boys)

February 2009 to November 2011

· Guide customers on purchases based on interests, promotions, and other sales

· Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves, and restocking items with accuracy and efficiency.

· Maintain up-to-date product knowledge and information on brands and product lines

· Assisted customers with questions, concerns, and purchases

· Performed cross-sells and upsells based on customers’ interests and tastes to drive additional store revenue

· Learned features and specifications of new brands and product lines

· Ensured cleanliness and safety on the sales floor for customers

· Attended weekly sales meetings

· Assist an average of over 50 customers per day

Cassie’s Cleaning - Goose Creek, SC

February 2007 to August 2009

· Cleaned empty apartments with a keen attention to detail, top to bottom, bathrooms, kitchens, baseboards, and ex.

Education

High School Diploma

Berkeley High School

2008

Skills

• Organizational skills

• Microsoft Word

• Communication skills

• Sales

• Microsoft Excel

• Upselling

• Inside sales

• Retail sales

• Cash handling

• Auto service management

• Automotive repair

• Clerical experience

• Schedule management

• Administrative experience

• Sales support

• Computer skills

• Time management

• Microsoft Office

Assessments

Work style: Reliability — Proficient

July 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Professionalism — Proficient

November 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Customer service — Proficient

July 2023

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

November 2022

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

November 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

July 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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