Customer Service Administrative Assistant
Resume:
Amanda Fitzgerald
Moncks Corner, SC
**************@*****.***
Authorized to work in the US for any employer
Charismatic, communicative employee seeking a career. Seasoned sales professional with ten plus year experience. Tech-savvy with the ability to pick up product knowledge fast and efficiently. Work Experience
Administrative Assistant
Ilderton Conversion of Charleston - North Charleston, SC September 2023 to Present
• Greeting and assisting customers with car rental inquiries, service department inquiries and part inquiries
• Providing information about rental packages and all products
• Processing rental applications and paperwork
• Handling payments and deposits
• Providing customer service and resolving inquiries
• File paper work
• Travel to drop off rental vehicles to customers in need of our conversion vehicles
• Answering and directing phone calls
• Greeting and receiving visitors
• Performing general clerical and administrative tasks
• matched customers with products based on their needs and desires Caregiver/Stay at Home Mom
August 2021 to September 2023
Retail Sales Counter
Keystone Automotive - North Charleston, SC
August 2017 to August 2021
· Personally greet every customer as they walk through the door and maintain friendly contact throughout their shopping experience
· Implement suggested selling techniques, as appropriate, and assist with problem solving.
· Maintain orderly files and clean records of all transactions. As well as accurate cash drawer.
· Observe changes in inventory as to ensure minimum stock levels and store showroom appearance is appropriate.
· Coordinate orders from the warehouse to ensure customer’s orders are ready in a timely fashion to achieve A&A's excellent level of customer service
· Solicit new accounts using every means available to seek out new business and rebuild old accounts by researching former customer listings.
· Mix Automotive paint orders in paint both when customers call in orders/ Walk in Assistant Service Manager
Pep Boy’s Automotive - North Charleston, SC
December 2013 to August 2017
· Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
· Verifies warranty and service contract coverage by examining records; explaining provisions and exclusions.
· Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
· Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
· Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
· Maintains automotive records by recording problems and corrective actions planned.
· Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Service Advisor
(Pep Boys)
November 2011 to December 2013
· Ask customers to explain specific vehicle issues.
· Takes detailed notes about symptoms based on customer testimony.
· Provide and advise customers a cost estimate on necessary repairs and maintenance based on the technician’s diagnosis, while also formulating a service plan for their budget and needs.
· Train new service advisors on the day-to-day operations and the importance of establishing customer relationships.
Retail Sales Associate
(Pep Boys)
February 2009 to November 2011
· Guide customers on purchases based on interests, promotions, and other sales
· Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves, and restocking items with accuracy and efficiency.
· Maintain up-to-date product knowledge and information on brands and product lines
· Assisted customers with questions, concerns, and purchases
· Performed cross-sells and upsells based on customers’ interests and tastes to drive additional store revenue
· Learned features and specifications of new brands and product lines
· Ensured cleanliness and safety on the sales floor for customers
· Attended weekly sales meetings
· Assist an average of over 50 customers per day
Cassie’s Cleaning - Goose Creek, SC
February 2007 to August 2009
· Cleaned empty apartments with a keen attention to detail, top to bottom, bathrooms, kitchens, baseboards, and ex.
Education
High School Diploma
Berkeley High School
2008
Skills
• Organizational skills
• Microsoft Word
• Communication skills
• Sales
• Microsoft Excel
• Upselling
• Inside sales
• Retail sales
• Cash handling
• Auto service management
• Automotive repair
• Clerical experience
• Schedule management
• Administrative experience
• Sales support
• Computer skills
• Time management
• Microsoft Office
Assessments
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
November 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer service — Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
July 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate