Kedar Bhalkiker, Business Analyst

Summary

A Certified Business/Quality Analyst Professional, results-oriented business consultant with a proven history of demonstrating success, driving software application projects, and completing project deliverables on time within customer expectations. Knowledgeable in all aspects of Software Development Life Cycle (SDLC) and its processes for top global organizations. Has a track record of successfully handling projects in various domains like Health Care, State Government/Enterprise Application, and of developing sound long-term relationships with clients by recognizing client business needs/opportunities to improve the efficiency. Successfully accomplished 5+ Go Live solutions for domain related Industries. Earned a Master of Science in Engineering degree from Wright State University in Dayton, OH, a premier technology school.Experience Includes:

●Business Process Flow, Business Process Modeling, Business change management and Business Process Re-engineering

●Creating project initiation documents like Statement of Work (SOW), Project Request Form (PRF), defining In-scope and Out of scope deliverables as per the planning phase

●Software Development Life Cycle (SDLC) methodologies like Agile, Waterfall, RUP, XP

●Communicating requirements using Requirement Traceability Matrix (RTM)

●Gathering Functional/Technical Requirements and creating industry standard documents like Business Requirement Document (BRD), Functional Requirement Document (FRD)

●Preparing different requirement artifacts like Functional Specification Document (FSD), Software Requirement Specification (SRS), Use Cases, Change Request (CR) and Requirement Traceability Matrix (RTM)

●Agile/Scrum practices like creating User Stories, Story Slicing, Backlog Grooming required for enhancement of the application and conducting meetings like Sprint Planning, Sprint Review and Sprint Retrospective meetings

●Creating and transforming business requirements into functional requirements and designing business models using UML Diagrams - Sequence Diagrams, Activity Diagrams, Context and Use Case Diagrams

●Data Analysis, Data Mapping, Data Modeling and development of databases for business applications in client/server applications

●Conducting Unit Testing, User Acceptance Testing (UAT) and was involved in Smoke/Beta Testing

Professional Certificates

■The Certified Business Analysis Professional™ (CBAP ®) - 2024.

■ServiceNow Automated Test Framework (ATF) Micro Certification - 2023.

Professional Experience

Info-Matrix Corporation 2023 - Present

Business /Quality Analyst

Project: Pennsylvania Turnpike Commission ServiceNow Automated Test Framework (ATF)

Team member on the project which employs a diverse range of business processes and utilizes various systems to execute its operations successfully. However, the sheer number of systems and frequent upgrade cycles necessitate a significant regression testing effort to sustain business service operations. The goal of the project was to minimize manual testing efforts and prevent business disruptions caused by service releases. Pennsylvania Turnpike Commission (PTC) has chosen to implement ServiceNow’s Automated Test Framework (ATF) which has potential to make a significant positive impact on business system upgrades.

■Reviewed the objectives of the QA Automation Roadmap so that they align with the project's overall goals.

■Identified potential risks associated with the implementation of QA Automation Roadmap.

■Gather/review all relevant documentation, ServiceNow workflows, and manual test cases in Azure DeVops (ADO).

■Conduct an analysis of the existing manual test cases in Azure DeVops (ADO) to identify gaps in the existing workflows and test cases.

■Worked with PTC stakeholders to document “To Be” workflows and test cases for automation based on the process and priorities stated in the QA Automation roadmap document.

■Developed automation test scripts using ServiceNow Automated Test Framework (ATF) to reduce the manual testing efforts, minimizing the impact on existing processes and workflows.

■Successfully executed automation test scripts developed in QA Environment to mark deployment completion and Go-Live.

■Conducted training and knowledge transfer sessions as an ongoing process in the most efficient way throughout the assignment.

Technologies: Azure DevOps (ADO) Server 2022, ServiceNow Automated Test Framework (ATF).

Info-Matrix Corporation 2020 - 2022

Quality Analyst

Project: SERIS 2.0 Modernization

Team member on the project to enhance the existing SERS 1.0 system which was earlier developed in Oracle forms and reports and now converting it from Oracle forms to Java and J2EE web-based application which is named as SERS 2.0. This project has six stages of employment lifecycle: New, Active, Retiring, Retired, Common and Deceased. Each lifecycle stage has various processes. The New Member lifecycle process works for new members entering the state retirement system. Retiring lifecycle process works for the members nearing retirement from the Commonwealth. Responsibilities include:

■Analyzing and reviewing the requirements from Enterprise Architect.

■Writing and executing test case scenarios and defect tracking in TFS.

■Test scope document creation and get it reviewed from the customer.

■Tracking the issue effectively and reporting to the customer and development teams.

■Effectively involved in conducting defect review calls with client and project team.

■Worked closely with Development as well as Business teams to ensure testing issues are resolved in a timely manner.

■Created Test cases, procedures, requirements and managed the Defects as per the Business requirements using Microsoft Team Foundation Server (TFS) tool.

■Presented content related to functional groups and change requests to users in a timely manner for user acceptance.

■Communicated effectively to bridge the gap between users and the development team.

■Performed System Testing, Functional Testing, Sanity Testing, Regression Testing and Usability Testing. Used manual and automated scripts for testing the Application.

■Performed Back End Testing by writing complex queries against SQL developers.

Technologies: Team Foundation Server (TFS 2017+), Oracle Database 18c, Oracle JDeveloper 12.2x, Windows 10, Java, J2EE JSP, Web Service, MTM, Test Director, Sparx Enterprise Architect

Info-Matrix Corporation 2017 - 2019

Functional/Quality Analyst

Client: Deloitte Consulting, Mechanicsburg PA

■Conducted Requirement Gathering Sessions for custom development initiatives to gather the business requirements accurately before defining a software solution.

■Assessed the type of the project, Client/Stakeholders involved, volume of information required and categorized/prioritized the requirements to ensure that the most critical issues are addressed first.

■Supported the development team in the design, development, and testing of custom technology solutions such that the technical design meets the business requirements and usability standards.

■Worked closely with Business Experts to recommend a suitable solution and conducted sessions with third party vendors to ensure selected software meets the Business Requirements when proposed solution involves purchasing of third party software.

■Supported acceptance testing efforts such that developed software meets project goals, final product passes the quality assurance tests and User Acceptance.

■Created and maintained all related requirements and functional design documentation like Business Requirements Document (BRD), System Requirements Document, Use Case Document (UC), Requirement Traceability Matrix (RTM), Requirement Traceability Matrix (RTH)

■Coordinated activities between the client team and the application/technical team by building out content throughout the SDLC phases

■Communicated requirements, content, key decisions made by project stakeholders in timely manner with technical team

■Tested and validated system updates by testing Data Processing Logic, GUI Validations, and Screen Actions for features/enhancements implemented by the team to ensure application is designed as per system usability document.

■Maintained and kept track of stakeholders' requests for enhancements and changes using Unified

■Experience in creating Use Case Models, identifying the Business Flow, Proposed Alternate Flow and documenting them in a Use Case Document (USD).

■Coordinate with the PM, designers, the software development team and the testing team to enable seamless working across work groups for on time delivery of project objectives.

Technologies: Team Foundation Server (TFS) Version Control, SharePoint, ORACLE DB, WSDL/Web Service Explorer, MS-Visio, MS-Project, Business Process Execution Language (BPEL), UMLET, TFS Kanban.

Opera Technologies, Inc Jan 2017 – Nov 2017

Programmer Analyst

Client: Pennsylvania Department of Labor & Industry, Harrisburg PA

■Worked with Project Manager in the development of agile methodology and documentation strategy.

■Worked with the Product Owner, Scrum Master, Team on a daily basis for sprint related standard activities

■Gathering requirements from various Business Areas such as Accounting, Compliance, Collections, Registration, Receivables, Tax and Rate Appeal Modules

■Coordinate with the PM, designers, the software development team and the testing team to enable seamless working across work groups and ensure on time delivery of project objectives.

■Conducted user interviews, JAD and RAD sessions, gathered Business requirements, FRS's and analyzed the requirements using MS Visio and Requisite Pro.

■Involved in requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification artifacts (SRS and SDS).

■Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements Involved in the creation and maintenance of the Workflow plans and artifacts.

■Created Use-Case Models using MS Visio to depict Actors and Use-Cases in various Business Processes and identification of Basic/Alternative flows and definition of preconditions and postconditions of the System.

■Worked with the UI team to create the User Interface screenshots to be presented to the Business.

■Maintained and kept track of stakeholders' requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational Clear Quest.

■Used Rational Clear Case, a Configuration Management tool, to maintain different builds of the application with descriptions about all changes and versions.

■Examined, analyzed and model Test plans, Use Case Model cases & Test procedures based on AGILE methodology.

■Designed and developed Quality Assurance standard and processes to all levels of the project team.

■Verified the functional aspect as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.

■Extensively work on Access, MS Visio, Excel, Word, PowerPoint, SQL, and MS Project

Technologies: IBM Rational Software Architect (RSA), Team Foundation Server (TFS) version control, ORACLE DB, WSDL/Web Service Explorer, MS-Visio, MS-Project, Business Process Execution Language (BPEL), UMLET, TFS Kanban.

Ignis Technology Solutions, Pennsylvania Sep 2016 – Dec 2016

System Analyst

Client: Ignis Technology Solutions, Pennsylvania

■Interacted with stakeholders to get a better understanding of client business processes and gathered business requirements and documented them in Business Requirement Document, Functional Requirement Document and User Requirement Document.

■Followed the UML methodology to generate Activity Diagrams, Sequence Diagrams, Class Diagrams and Collaboration Diagrams using MS Visio.

■Developed business process models in waterfall Methodology to document existing and future business processes.

■Planned and defined system requirements to Use Cases, User Stories, Use Case Scenarios and Use Case Narrative using the UML methodologies.

■Conducted JAD sessions with management, SME's, vendors, users & other stakeholders for open & pending issues.

■Used iRise for the portal simulation and walkthrough sessions once the design is done

■Scheduled meetings with developers, system analysts and testers to collaborate resource allocation and project completion using MS Project.

■Developed process design such as vision models, process hierarchy, workflows using industry best practices such as BPMN, UML etc.

■Defined what data should be in the data mapping and the metadata information associated with customer data (including the documentation of business data definitions and rules).

■Performed Data Analysis of existing data through SQL and MS Access.

■Worked on data quality, data organization and delivery.

■Used Crystal Reports to gather data and design reports based on the database Microsoft SQL Server.

■Helped in creating data-mapping best practices documents including visual processes and trained team members on data mapping process and tools.

■Performed Data Analysis and data manipulation of source data from SQL Server and other data structures to support the business organization.

■Supported the reporting team in data preparation, test loads and query designing.

■Performed System Integration testing, User Acceptance Testing and created test cases and test scripts.

Technologies: Eclipse IDE, GIT version control, ORACLE DB, WSDL/Web Service Explorer, MS-Visio, MS-Project, Business Process Execution Language (BPEL), and UMLET.

Tek and Company, Georgia Sep 2015 – Sep 2016

System Analyst

Client: Tek and Company, Alpharetta GA

■Interacted with stakeholders to get a better understanding of client business processes and gathered business requirements and documented them in Business Requirement Document, Functional Requirement Document and User Requirement Document.

■Followed the UML methodology to generate Activity Diagrams, Sequence Diagrams, Class Diagrams and Collaboration Diagrams using MS Visio.

■Developed business process models in waterfall Methodology to document existing and future business processes.

■Planned and defined system requirements to Use Cases, User Stories, Use Case Scenarios and Use Case Narrative using the UML methodologies.

■Conducted JAD sessions with management, SME's, vendors, users & other stakeholders for open & pending issues.

■Used iRise for the portal simulation and walkthrough sessions once the design is done

■Scheduled meetings with developers, system analysts and testers to collaborate resource allocation and project completion using MS Project.

■Developed process design such as vision models, process hierarchy, workflows using industry best practices such as BPMN, UML etc.

■Defined what data should be in the data mapping and the metadata information associated with customer data (including the documentation of business data definitions and rules).

■Performed Data Analysis of existing data through SQL and MS Access.

■Worked on data quality, data organization and delivery.

■Used Crystal Reports to gather data and design reports based on the database Microsoft SQL Server.

■Helped in creating data-mapping best practices documents including visual processes and trained team members on data mapping process and tools.

■Performed Data Analysis and data manipulation of source data from SQL Server and other data structures to support the business organization.

■Supported the reporting team in data preparation, test loads and query designing.

■Performed System Integration testing, User Acceptance Testing and created test cases and test scripts.

Technologies: Eclipse IDE, GIT version control, ORACLE DB, WSDL/Web Service Explorer, MS-Visio, MS-Project, Business Process Execution Language (BPEL), and UMLET

Education

■M.S., Electrical Engineering, Wright State University, Dayton OH

■Bachelor of Technology, Electrical Engineering, Jawaharlal Nehru Technological University, Hyderabad, India

Skills

Methodologies

Agile, Waterfall, RUP, XP

Technologies

HTML, CSS, XML, JavaScript

Database

SQL Server 2008, 2012/Oracle

Tools

MS-Office suite, MS-Visio, MS-Project, UML, Web Service Definition Language (WSDL), Business Process Execution Language (BPEL)

Documentation

SOW, PRF, BRD, FRD, RTM, Use Case Specs

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