SHELLEY KNOWLES

SUMMARY

Resourceful Office Manager with more than 14 years of experience

optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.

EXPERIENCE

Cashier, 06/2022 - 09/2022

Grenadier Restaurant - Toronto, ON

Human Resources Coordinator, 11/2017 - 08/2021

Capital Union Bank - Nassau, The Bahamas

CONTACT

Address: Mississauga, ON

Phone: 437-***-****

Email: ad4l6v@r.postjobfree.com

SKILLS

LANGUAGES

English, Native

• Collected payments and provided accurate change. Helped customers find specific products, answered questions and offered product advice.

•

• Worked closely with front-end staff to assist customers. Learned roles of other departments to provide coverage and keep store operational.

•

• Used suggestive selling techniques to promote add-on sales.

• Answered customer questions and provided store information. Delivered high level of customer service to patrons using active listening and engagement skills.

•

Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.

•

Answered employee questions during entrance and exit interview processes.

•

Managed communication regarding employee orientation and open enrollment for benefits.

•

Assisted customer service with inbound and outbound calls regarding HR inquiries.

•

Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.

•

Created staff teams based on employee strengths and made adjustments to promote overall productivity.

•

Organized employee directories and updated individual contact information.

•

• Helped with employee transfers and referrals.

• Customer Service

• Product recommendations

• Ordering and stocking

• Credit and cash transactions

• Cash management

• Compensation/payroll

• Administrative skills

• Word processing

• Understanding of HR policies

• Computer skills

• Organizational skills

Hotel Executive Administrative Assistant, 03/2016 - 11/2017 Atlantis Paradise Island - Paradise Island, The Bahamas Administrative Assistant Manager, 09/2008 - 03/2016 The Embassy of Brazil - Nassau, The Bahamas

EDUCATION AND TRAINING

Certificate, Administration Studies, 05/2021

Administrative Assistant Training Centre - Nassau, Bahamas Associate of Arts, Business, 06/2000

Success Training College - Nassau, Bahamas

Handled employee discipline and termination to address policy infractions.

•

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

•

• Built and maintained productive relationships with employees. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

•

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

•

Transmitted and received messages using telephones or telephone switchboards.

•

Managed director's calendar and prepared meeting agenda and materials.

•

Liaised between customers, executive management, other staff members and suppliers to streamline and simplify communications.

•

Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.

•

• Monitored office inventory to maintain supply levels.

• Controlled and administered facility use and authorized access. Communicated job expectations and trained staff to promote team building and discipline.

•

Arranged complete travel itineraries for executive management and customers and offered local navigation assistance to visiting customers.

•

• Directed and oversaw office personnel activities. Identified and solved problems to enhance management and business direction.

•

Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.

•

• Dean's List Honoree - Winter 2001

• Top 20% Graduate

• 3.00 GPA

Contact this candidate