RASHI SINGHAL

Mobile : 416-***-****

Email : ad4l6d@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Seeking a competitive position as a Business System Analyst in a result-oriented organization where acquired skills, knowledge will be utilized towards continued growth & development personally & professionally.

PROFESSIONAL SUMMARY

●Over 7+ years of experience in Business System Analyst within the Capital Market and in the Product organization with direct reporting to the leadership.

●Experience in use of Computer Aided Software Engineering (CASE) tools to document business requirements.

●Hands-on experience on SQL and Advanced Excel to gather the data and reporting understand the relationships between data and activities

●Experience in UAT in different projects, working with stakeholders and interact with technical teams.

●Worked and interacted to Business stakeholders and the subject matter in order to understand the requirements and analyzed the business needs.

●Experience in Requirement Gathering, Elicitation and Requirement Management through the project lifecycle.

●Knowledge and understanding of Accessibility for Ontario’s and Disability Act (AODA) which is related to standards and regulations.

●Worked within a collaborative team environment with customers to create solutions for their business problems with Project Manager.

●Created BRD & FRD to gather all the business requirements documents which helped to direct the projects and keep everyone on the same page in terms of clear understanding.

●Worked in the Capital Market, built and maintained strong relationships with key partners with different key groups including development team, Technology, Management, and sales department.

●Understanding of different UI/UX design processes and methodologies.

●Worked on business and accounting systems for collection, managed the process and retrieved the reports for financial data.

●Worked in reconciliation project where my responsibility to conduct audits on reports to identify gaps and verified the transactions and payment methods.

●Worked in Change management and personnel to identify and document business needs and objectives, current operational procedures, input and output requirements, data scope, usage.

●Performed in end to end applications and projects where I was involved in gathering the requirements, cost benefits analysis, deliver and testing the project.

●Experience in CDIC resolution preparedness for managing internal & external communication plans that cover resolution specific stakeholders’ analysis.

●Hands on experience on processing account receivable and accounts payable.

●Performed on accounts receivable activities like invoicing, reconciliation and liaison with vendors in order to purchase the goods and payments.

●Experienced in Project methodologies Waterfall, Agile, SDLC, JIRA.

TOOLS SKILL

●Software Tools MS Word, Advanced MS Excel, SharePoint, MS Visio

●Programming Languages SQL, T-SQL, HTML

●Defect Tracking Tool Quality Center, JIRA

●Methodologies Waterfall, Agile

●Presentation Tool MS Power Point, Power BI

●Database Tools SQL Server, Toad, MS SQL, MS Access

EDUCATION & CERTIFICATION

Birla Institute of Technology Bachelor of Business Administration

Degree in Finance

Canadian Securities Institute (CSI) Level I candidate

Canadian Securities Course

International Institute of Business Academic Certified in Business Analysis & CBAP

Analysis (IIBA)

PROFESSIONAL EXPERIENCE

Bank of Nova Scotia Toronto, Ontario

Business System Analyst June 2022-Till date

Procurement Operations- Procurement Intake

Responsibilities:

●Responsible for documenting business requirements and analysis, modelling processes and roles, configuring the solution and program support.

●Having demonstrate experience in Coupa Procurement Systems and Process and be able to work on a program of work that FourPL is engaged to deliver.

●Procurement strategy, assisting customers in building a case for change and a suitable approach based on their requirements.

●Working in Procurement systems sourcing and supporting the customer with project planning and preparation, RFx for software vendor selection,

●Implementing UI/UX partners and business case development and focusing on usability and visual design.

●Procurement systems implementation, configuration and integration to support all areas of the procurement function from sourcing to payment

●Utilizing and refining methodologies and accelerated templates to deliver the customer engagement requirements.

●Providing technical and functional expertise to customers during the engagement.

●Working in the CRA monthly dashboard with all the metrics on Power BI.

●Documenting CRA work instructions in Procurement operation SharePoint.

●Developing a detailed understanding of application and creating a report with finding and recommending for improvements.

●Involve in UI/UX designing for Athena Chatbot where users interact live conversation.

●Escalates issues to managers related to CRA engagement tracks to resolution.

Business System Analyst Toronto, Ontario

Global Procurement Operations- AskGPS Jan 2022- May 2022

Responsibilities:

●Helped and improved operational documentation and troubleshoot the daily tickets or requests.

●Developed the escalation use case guide for business support in Icertis and ServiceNow.

●Provided support for L1 and L2 tickets in the different support mailboxes - AskGPS, SmartBuy software.

●Worked in UI/UX requirements with suppliers in order to submit the invoices in Smartstream and Peoplesoft fast and digital.

●Strong knowledge of SmartBuy software end to end where vendors or suppliers buy the products, submit the invoices under Peoplesoft and Smartstream.

●Worked with suppliers on a daily basis to submit the Requisition form (PR), Purchase Order (PO) then used to work with the AP payment department to verify and release the payment.

●Worked with Project Manger in AskGPS to negotiate the capabalities and monitor the results.

●Worked in Ariba, created profiles, provided access to users in Contract Management System Support.

●Assisted and created weekly and monthly KPIs dashboards.

●Participated in AP control activities as well as able to pivot their designs based on new information or changes in project requirements

●Processed, verified, reconciled accounts payable invoices and monitored electronic payments.

●Maintained the billing, generated the invoices, performed on account reconciliation.

●Maintained accounts receivable and account payable files and records.

●Produced monthly financial and management reports.

Business System Analyst Toronto, Ontario

Global Procurement Process & Technology - GPS April 2021- Dec 2021

CDIC Audit Resolution - Regulatory finding - required to ensure suppliers have ‘Living will Clause’ in agreement. Implementation is required for the business processes to ensure legal language is in contracts that are required to have this clause.

Responsibilities:

●Involved with the GPS team and other teams to gather UI/UX requirements related to the CDIC resolution clause application.

●Looked at the end to end process that the procurement team undertakes and both business and technologies team.

●Worked for other initiatives outside of CDIC, supporting business analysis on capturing processes via developing process maps and writing business procedures.

●Documented how regulatory requirements could be managed in a manner that supports the resolution strategy.

●Actively involved in Business process flow, cost benefits analysis in CDIC Audit resolution application.

●Identified and estimated all of the costs and benefits of carrying out the project and operating the delivered application.

●Analyzed and demonstrated BNS capabilities to access information on applicable intra- group arrangements required for operational continuity in an efficient and timely manner.

●Worked on CDIC English agreements/ contracts and reached out each contract owner individually to get information if the contract is active or not.

●Identified and validated the scope of critical contracts and agreements used the remediation approach and tracking system to evaluate progress.

●Performed in UAT test plans to validate all the CDIC agreements are aligned.

●Reviewed its resolution critical contracts and amended them to include resolution- resilient language where required.

Technology Used: SharePoint, Advanced Excel, Icertis, Coupa, Service Now, Power BI.

CIBC Mississauga, Ontario

Business System Analyst April 2019– Mar 2021

Performance Measurement Reporting in Capital Market & Wealth Management

PMR measures the performance of financial products and scorecard in the Capital Market which maintains the accounting reporting data of upper management in retail and wealth management. Client portfolio accounting, performance and client regulatory reporting, securities, and banking transactions in the wealth management environment.

Responsibilities:

●Involved in end-to-end business process of requirement gathering, analyzing, client requirements, writing enterprise, design document, perform System Integration Testing.

●Working and collaborating in the capital market and building relationships with clients, vendors like broadridge deliver the best service to business and stakeholders.

●Performed in investigating queries and performing analyses with the regulatory requirements.

●Handle the administration, processing and verification or reconciliation support from Broadridge.

●Involved in the Workday application and environment for analyzing and reporting we used to get one source for data to understand the performance.

●Worked closely with the Capital operations team with the front office and other areas within CLIENT Securities globally to mitigate risk for clients and our clients.

●Participate in agile methodology, sprint planning, daily scrums, testing, retrospectives and sprint reviews.

●Managed project through status meetings, weekly reports, identifying risks, and tracking issues

●Worked effectively with project teams to integrate change management activities into the overall project plan.

●Documented and wrote user stories and maintained the product information and communication between business and delivery teams.

●Worked closely with Solution Architects and Application Delivery Leads to ensure that new capabilities are understood and applied in new work items.

●Perform data analysis and data validation using SQL query and Regression Testing.

Technology Used: Advanced excel, JIRA, MS SQL Server 2008/2012, Oracle SQL Developer,Visio, SharePoint, MS Power Point.

CIBC Toronto, Ontario

Business System Analyst Jan 2017- Mar 2019

Problem Loan Reporting System (PLRS)

The Personal Banking Problem Loan Reporting System is an integrated web portal system platform built to support the management and reporting of non-accrual problem loans on a quarterly basis. The Loan data is one of the key components included in the Personal Bank’s quarterly Management and Regulatory reports.

Responsibilities:

●Performed as a liaison between business teams, technology teams, and support teams and delivered cost-effective, high-performance technology solutions

●Understood the data flows and business processes for regulatory reporting.

●Coordinate the collection and compilation of AML data to support local and Global reporting obligations.

●Contributed to the analysis of regulatory reporting legislation, based on current technical specifications.

●Generate charts and graphs based upon data, prepared a monthly report for local AML.

●Documented and wrote user stories and maintained the product information and communication between business and delivery teams.

●Ensure that business requirements are clearly identified, prioritized, and satisfied by appropriate technical and/or business process solutions.

●Developed use case with clearly defined in-scope and out-of-scope functionalities, high level test scenarios, environments, and test data requirements.

●Support in the automation and identification of requirement stakeholders from all impacted business and technology groups that need to participate in elicitation and requirements definition activities.

●Accurately and effectively communicate stakeholder needs to bridge the gap between business areas and application development.

●Worked closely with the development team to resolve defects, escalate issues when needed, communicated the testing progress while evaluating statistics in a timely and accurate manner.

Technology Used: MS SQL Server 2008/2012, Visio, SharePoint, MS Power Point, Excel, HPQC, HP ALM, Confluence and Service Now.

INTERPERSONAL SKILLS

●Excellent research and effective verbal and written communication.

●Strong ability to build strategic business relationships and stakeholder satisfaction.

●Ability to work in a fast-paced environment and manage multiple deadlines and priorities.

●Proven ability to work independently and organize workload with minimal direct supervision.

●Comfortable driving change and working with ambiguity.

●Strong critical thinking, quantitative and problem-solving skills.

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