RANDIPA KHANNA

LOGISTIC SUPERVISOR

SUMMARY

A dedicated Customer Service Representative with extensive experience, a positive attitude, and strong teamwork skills. Motivated to maintain customer satisfaction and contribute to company success. Passionate about building relationships, cultivating partnerships, and growing businesses.

Client services specialist with a strong background engaging directly with industry customers. Acquainted about products, services, and consumer trends. Dependable achiever committed to retaining customer trust and upholding the highest ethical standards. Diplomatic customer service representative with expertise identifying and assessing consumer requests in order to resolve issues. Accurate in capturing client problems and committed to maintaining a thorough understanding of items and promotions. Recognised as a confident communicator who frequently receives positive customer feedback.

Flexible Customer Service Representatives having over 16 years of experience in answering customer complaints and queries. Proficient at efficiently documenting call details and preparing reports. Committed to giving useful replies and relevant information in order to retain Clients.

Goal-oriented and able to function well under duress. skilled customer service representative with 16 years of experience as a customer service representative and logistics supervisor. Excellent organisational, communication, and leadership abilities. Accomplished in providing outstanding customer service by closely monitoring and reporting transportation status and resolving any concerns that consumers may encounter. Committed to providing outstanding customer service.

Strategic Quality Analyst with experience establishing standard operating procedures and training materials to boost quality standards adherence. Committed to identifying operational pain spots and implementing practical improvements to reduce corporate expenses and improve quality consistency. CONTACT

Phone:

770-***-****

Email:

ad4l68@r.postjobfree.com

Address:

Conyers, GA 30012

SKILLS

• Customer relations

• Materials transport

• Problem-solving abilities

• Route management

• Retail sales customer service

• Fleet dispatching

• Invoicing

• Shipping schedules

• Vendor negotiations

• Distributing goods

• Skilled in [Spars, Microsoft Word

and Power Point]

• Transportation management

Systems

• Logistics oversight

• Shipping and receiving

understanding

• Conflict mediation

WORK EXPERIENCE

04/2023 to Current

Senior Accounts Manager

Brierley Electric Atlanta, GA

• Administer and maintain all employee accounts, including payroll, benefits, and access to company systems and resources.

• Process employee changes, such as new hires, terminations, and changes in address or contact information.

• Resolve employee account issues in a timely and efficient manner.

• Provide customer service to employees regarding their accounts.

• Prepare and analyse financial statements, such as the balance sheet, income statement, and cash flow statement.

• Develop and manage the company's budget.

• Monitor and control expenses.

• Oversee the accounts payable and receivable processes.

• Compile financial reports for management and investors.

• Analyse financial data to identify trends and opportunities.

• Provide financial advice to management.

• Stay up-to-date on financial regulations and best practices.

• Other duties as assigned.

12/2022 to 04/2023

Logistics Manager

Taylor Lubricant Atlanta, GA

• Develop and implement logistics strategies that support the company's business goals.

• Manage an accurate inventory of warehouse materials.

• Schedule and track inbound and outgoing shipments.

• Recruit and train of warehouse personnel.

• Ensure materials are delivered to sites in a timely manner as per clients’ criteria.

• Assess and recommend ideal shipping methods, routing or carriers to meet necessary parameters, specifications and costs.

• Negotiate rates with carriers.

• Maintain customer service logs and safety records. 09/2005 to 12/2022

Logistics Supervisor & Customer Service Rep

MOMENI INC Atlanta, GA

• Outstanding service to new and returning customers by addressing concerns and creating solutions.

• De-escalated difficult client concerns while being cool and courteous.

• Planned and arranged logistics for required shipments.

• Established and maintained professional relationships with carriers, warehouses, clients, and sales force.

• Oversaw and monitored the availability of stock products.

• Assisting consumers with making payments or setting up payment plans to bring accounts up to date. 09/2001 to 09/2005

Salesman

BLISS LEATHER BURLINGTON, NJ

• Educated customers about product features and technical aspects in order to highlight benefits.

• Negotiated prices and set up contracts to finalize sales agreements.

• Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.

• Calculated production, delivery and installation costs to provide customers with accurate quotes.

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

WORK EXPERIENCE

08/1998 to 07/2001

Sales Associate

DJ OF AMERICA New York, NY

• Sold various products by explaining unique features and educating customers on proper application.

• Developed and maintained relationships with peers and higher management in order to propel team success.

• Answered incoming telephone calls to provide store, products and services information.

• Assisted team mates with sales-processing tasks to meet daily sales goals.

• Offered product and service consultations and employed upselling techniques. EDUCATION AND TRAINING

07/1989 High School Diploma

SOUTH POINT English School Assam India

07/1994 Bachelor of Arts: ENGLISH HONORS

HANDIQUE GIRLS COLLEGE Assam India

LANGUAGES

English: Hindi: Punjabi: Bengali:

Full Professional Native/ Bilingual Native/ Bilingual Limited 100% 100% 100% 40%

DECLARATION

Here with hoping to serve your esteemed organization by putting in all my skills and efforts and dynamically work towards the growth of the organization. I hereby declare that the above information is true & correct to the best of my knowledge & believes. Place:

Date: __/__/ RANDIPA KHANNA

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