SHARON WAITHERA KARANJA ad4l5u@r.postjobfree.com

Customer Service/ General Worker Vancouver, BC 672-***-****

PROFILE

Motivated, hard-working, and reliable individual with experience working in customer service and caregiving. Flexible with an ability and eagerness to learn new skills quickly and efficiently. Possess a training in customer service and healthcare. Excellent communication and people skills with an ability to build a welcoming and friendly atmosphere. Natural ability to work well with others and provide a safe and calm environment. Seeking an opportunity to apply my existing knowledge and learn new skills.

SKILLS

Customer Service Equipment Operation Reliable Adaptable

Sales Follow Procedures Friendly Motivated

Health Support Safety Conscious Resourceful Fluent in English and Swahili

WORK EXPERIENCE

CAREGIVER/ CARE AIDE

Gurunanak Hospital, Nairobi, Kenya, 2022 (internship)

• Provided support to diverse patients

• Assisted clients in personal care and hygiene

• Communicated with patients to understand their needs

• Was able to work efficiently and dependably within a busy environment

SALES & AIR TICKETING AGENT

Kenya Airways, Nairobi, Kenya, 2019

• Assisted passengers with tagging luggage and baggage check in

• Conducted ticketing duties and made or changes reservations

• Handled seat assignments and answered enquiries about flight schedules and fares

• Verified reservations by phone, calculated fares and handled payments

EDUCATION

CAREGIVING CERTIFICATE

Brooklyn Training Institute, Nairobi, Kenya, 2022

Diploma in IATA (Travel & Tourism)

Pride Center, Kenya Airways, Nairobi, Kenya, 2019

VOLUNTEER

FOOD SERVICE/ DONATIONS VOLUNTEER

Belkin House (Salvation Army), Vancouver, 2023

VOLUNTEER

New Life Home for Orphans, Nairobi, Kenya

AVAILABILITY

Flexible Availability

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