PROFILE

Customer Experience Analyst and Sales Professional with over

5+ years of progressive experience in Customer Service, Retail Business, Personal Management and Sales. Result-oriented and decisive; with a record of accomplishment of steering projects, building and guiding teams, and optimizing business operations. I am also widely recognized by peers and senior leadership for tenacity and ability to handle the dynamics of a rapidly changing environment. My aim is work in an organization where I will be able to add value as well as develop professionally through hard work, diligence, self- motivation and collaboration with clients and colleagues. WORK EXPERIENCE

Customer Experience Management

Chapel Hill Denham. July 2021 –

Responding to over 100 daily interactions via calls, email, calls and live chat on enquiries and request on investment including Treasury bills, wealth management and

Government bonds to High Net Individuals of the

organization.

Managing existing customers’ engagements, appraisal of their investment and wealth management request.

Reviewing customers’ transaction and segment them appropriately to qualify them for High Net Individuals before qualification and segmentation.

Follow up to ensure customers’ investment request are resolved within the Service Level Agreement promised and carry out eligibility assessment as required by the organization

Responsible for reactivation of dormant accounts. E-Commerce Sales Rep

ABC Cargo Express. October 2020 – May 2021

Identified new sales lead and pitched services to prospective clients

Responsible for handling customers onboarding and account opening

Successfully closed about 90% of monthly target by generating leads via Social Media

Provided Customer Service assistance to customers Customer Service Officer

Union Bank of Nigeria PLC. April 2019 – October 2020

Responded to over 90 e-mails or calls daily and resolved 95% of queries without escalating to supervisors.

Ensured request and complaint were escalated to the unit bank wide to ensure resolution within the TAT promised to customers.

NWAMIRO, CHINONYE ELIZABETH

CUSTOMER EXPERIENCE ANALYST / SALES PROFESSIONAL

CONTACT

070********

ad4l5t@r.postjobfree.com

http:www.linkedin.com/in/elizabeth-chinonye-

nwamiro-67378b158

EDUCATION, SKILLS & CORE COMPETENCIES

BSc. Food Science & Technology 2015

Michael Okpara University of Agriculture, Abia State, Nigeria

Languages: Fluent in English, Igbo and Pidgin English Core Competencies:

Outstanding verbal, written Communication and

organizational skills

Efficient Analytical and business reporting skills A good team player and committed to producing

results in timely fashion

Excellent use of Structured Query Language (SQL) and solving problems in the retail banking space.

Efficient use of Microsoft office (MS-Word, Excel and PowerPoint)

Ability to work independently, meet deadlines and

obtain results

Analytics and Insights into CDI Portfolio

Excellent customer service relations

Public Speaking and Project Planning

Ability to follow set rules and regulations regarding work process and policy.

Sales and Negotiation skills

Empathy and Phone Skills

Team Building, Training and Presentation Skills

Kept records of customers’ interactions and compiled reports on overall customers’ satisfaction.

Identified opportunities to cross sell the products and services of the bank with every email and inbound call interaction.

Sales/Customer Service Rep

Gene Bendi Fashion February 2018 – March 2019

Sold retail products, goods, and services to customers.

Liaised with customers to find out what they want, create solutions and ensured a smooth sales process

Worked to find new sales leads through business

directories and satisfied client referrals

Responded to customers’ enquiries and complaints and ensured all were resolved to ensure satisfaction and retention

TRAINING AND CERTIFICATION:

Professional Ethics and Conduct Certification,

Chartered Institute of Bankers of Nigeria 2019

Associate member, Nigerian Institute of Food Science and Technology (NIFST) 2015

INTEREST: Creative writing, gaining knowledge,

Travelling, meeting new people, solving problem and Surfing the internet

REFEREES ARE AVAILABE ON

REQUEST

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