Sales Representative Case Manager

Ronneshia McDonald

SALES REPRESENTATIVE/CARE MANAGER

*** ***** ***** ** ****** Ny 12204 518-***-**** *****************@*****.***

Objective

A confident and concise communicator; able to deliver enthusiastic presentations with clarity and empathy to diverse audiences.

Experience

Spectrum Sales Representative 2021-2023

Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.

Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.

Renwick Recovery Case Manager 2019-2021

Manage a diverse caseload of personal injury cases from intake to resolution, ensuring that all cases are handled efficiently and effectively.

Administering assessments, providing counseling services, or knowledge of behavioral health theories.

Catholic Charities Housing Specialist 2019-2021

Developing Recovery plans for Clients

Self-Monitor their progress

Honor Recovery Counselor in Training 2016-2018

Develop and assist in writing biopsychosocial assessments that are thorough, timely, and well written.

Self Employed Personal Care Aide 2012-2017

Assist with personal care, Day to day routines.

Transfers and Ambulation

Education

OCCC- Middletown Ny 2017-2024

CASAC-T

Best Resources -Newburgh Ny 2010

GED

Skills & abilities

Microsoft Office

Problem solving

Behavior Health

Office Management

CRM Software

References

Andrea Collins Known for 8 Years Former Supervisor 518-***-****

Sonya Dixon Known for 5 Years Former Co-Worker 518-***-****

Belinda Herring Known since 2012 Former Client 845-***-****

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