Moksha

Phone:260-***-****

Email: ad4l4v@r.postjobfree.com

PROFESSIONAL SUMMARY:

●Proven PowerPlatform and Dynamic 365 developer with 8 years of experience skilled in crafting, architecting, and developing comprehensive solutions that optimize business processes within the PowerPlatform ecosystem.

●Skilled in navigating through diverse components including PowerApps, Power Automate, SharePoint, Dynamics CRM, Power BI, and the .Net Framework landscape.

●Developed and maintained a broad range of model-driven and canvas applications to successfully transform and optimize critical business processes for clients.

●Ensured the applications met specific client requirements and integrated seamlessly with other systems.

●Designed and built numerous innovative canvas applications that revolutionized legacy processes including inventory management, product information management, supply chain planning, and in-store retail operations.

●Led the development of model-driven applications with complex forms, views, charts, and business logic to enable the digitization of purchase orders, inventory tracking, and logistics management processes.

●Automated key business workflows through Power Automate for data integration, order approvals, low-stock alerts, delivery schedules, and other critical inventory and logistics scenarios.

●Harnessed the power of Power Virtual Agents to create intelligent chatbots that assist customers and employees seamlessly.

●Created and deployed custom connectors, optimized performance, and ensured integration with ERP, CRM, document libraries, and other critical business systems.

●Implemented knowledge management solutions on SharePoint using Power Apps, Power Automate, and list components for clients.

●Ensured clients could effectively manage and maintain Power Apps solutions through ALM best practices, aligning with evolving business needs and regulatory requirements.

●Developed engaging Power BI reports, dashboards, and visualizations utilizing DAX, parameters, geographic mapping, Q&A features, and performance optimization.

●Constructed Common Data Service entities were contributed to efficient data management strategies for clients.

●Managed SharePoint Online including site collections, user profiles, policies, audience segmentation, newsfeeds, sites, and people search.

●Developed applications and flows integrating Dynamics 365 modules to enhance CRM capabilities for clients.

●Constructed enterprise-level mobile solutions adhering to best practices within the Power Platform community to ensure robust and efficient solutions.

●Managed global projects using onshore and offshore models, building strong working relationships across vendor-client teams.

●Leveraged Azure as a scalable data platform for Dynamics CRM, providing flexibility and scalability through Azure Data Lake Storage or Azure SQL Database.

●I have extensive experience with Waterfall, Agile, Kanban, and Scrum methodologies and tools like JIRA, Confluence, and Kanban boards.

●Power virtual agents by creating chatbots with over 600 customer interactions per week and integrating dynamic knowledge into the copilot.

TECHNICAL SKILLS:

Languages

C, C + +, JAVA, Python, C#, ASP.Net, VB.Net

Microsoft Platforms

Power Apps, ALM, Dynamic 365, Power Virtual Agents, Power Automate, Power Pages, Power BI, Data Flows, Dynamic CRM, Dynamic ERM.

SharePoint

SharePoint Online, 2016, 2013,2010, Office 365, One Drive, Graph API, MS Teams and on-on-premises

Cloud:

Azure, AWS.

Database:

SQL, My SQL, Azure SQL, CDS, Oracle

Web Technologies

jQuery, JavaScript, HTML, CSS, XML, XSLT.

Software Methodologies

Agile, Scrum.

AI-Powered Tools

Chatbots

Copilot

Professional Experience:

Medtronic

April 2022 – Present

Role: Power Platform /Dynamic CRM Developer

Responsibilities:

●Experienced in Application lifecycle management (ALM) understanding business processes and requirements, analyzing and documenting client needs to design effective solutions leveraging the Power Platform.

●Developed visually engaging and responsive user interfaces using Power Apps, Canvas, and Model Driven, to address specific business requirements. Implemented custom business logic and rules within Power Apps to enhance functionality.

●Developed Power apps canvas apps to transform legacy processes for inventory management, product information management, supply chain planning, and in-store retail operations.

●Designed and developed power app model-driven apps with complex forms, views, charts, and business logic to digitize purchase orders, inventory tracking, and logistics management processes. Maximized maintainability and extensibility by leveraging component framework.

●Developed and implemented custom SharePoint solutions tailored to meet organizational needs and enhance overall operational efficiency. Designed user-friendly and intuitive interfaces within SharePoint, optimizing lists, libraries, and web parts for a seamless user experience.

●Automated business processes by creating workflows in Power Automate. Designed flows for data integration between apps, order approvals, low-stock alerts, delivery schedules, and other inventory scenarios.

●Implemented standard connectors to integrate Microsoft 365 and SharePoint data, enhancing collaboration and productivity. Developed custom connectors for proprietary systems, improving data accessibility and streamlining business processes within Power Platform applications.

●Leveraged CoPilot into the development workflow to streamline code development processes within the Power Platform environment, leveraging AI-powered suggestions for efficient coding practices and faster development cycles.

●Used CoPilot in the development workflow to provide real-time assistance and guidance during coding tasks, empowered to write cleaner, more maintainable code and accelerate project delivery.

●Designed and developed apps and flows to integrate with Dynamics 365 Sales, Service, and Marketing modules to enhance CRM capabilities.

●Designed dynamic CRM interfaces with a user-centric approach, making it easy for teams to navigate and leverage CRM functionalities.

●Developed dynamic CRM workflows to automate and simplify tasks. Leveraged dynamic CRM data to provide valuable insights, enabling data-driven decision-making in healthcare services.

●Developed custom functionalities and user interfaces within Power Apps by leveraging .NET, HTML, CSS, and JavaScript. This initiative aimed to enhance user experience and extend the platform's capabilities to meet specific business requirements.

●Designed and implemented Power Pages to provide users with tailored and personalized experiences. Utilised Power Page capabilities to aggregate and display relevant data from various sources.

●Developed and deployed Power Virtual Agents to automate conversations and interactions with users. Implemented chatbots and virtual agents to enhance customer engagement and support.

●Developed analytics dashboard on Dataverse leveraging dataset and AI Builder predictions to provide insights. Optimized Data-verse configuration and expanded schema to meet growing app needs.

●Designed and optimized SQL Server databases to support Power Platform solutions. Developed SQL queries, stored procedures, and views to retrieve and manipulate data as required by Power Apps and Power BI.

●Implemented Common Data Service as a scalable data platform. Designed entity-relationship data model to unify data across apps. Migrated data entities from SAP ERP to CDS entities.

●Developed Power BI reports and dashboards to provide clients with actionable insights. Created data models, visualizations, and KPIs to facilitate data-driven decision-making and integrated with power apps.

●Built Azure functions to expose custom APIs needed by Power Apps. Developed Azure CI/CD pipelines with source control integration, automated testing, and release management.

●Experienced in Agile methodology to prioritize tasks, streamline development cycles, and maintain transparent communication channels, resulting in increased team productivity and successful delivery of projects.

Charles River Laboratories

July 2019 - Dec 2021

Role: SharePoint / Power Apps Developer

Responsibilities:

●Expertise in gathering and analyzing comprehensive requirements from stakeholders, ensuring a thorough understanding of business needs and objectives, and developing Microsoft solutions.

●Developed power apps model-driven apps optimized for complex business processes including policy administration, risk assessment, underwriting, and billing management.

●Developed responsive design within Power Apps canvas apps, enabling a seamless experience across web and mobile platforms. These enhancements contributed to significant reductions in enrollment time and claims processing time, ultimately leading to improved customer satisfaction.

●Developed Power Automate workflows across the policy lifecycle including underwriting approvals, renewal notices, and claims processing, using cloud flows, desktop flows, and business process flows.

●Elevated tech capabilities through the development of custom SharePoint solutions, streamlining operations for increased data and task manageability.

●Expertise in migration of SharePoint content and configurations from on-premises environments to SharePoint Online, ensuring a seamless transition and minimal disruption to business operations.

●Developed user-friendly SharePoint sites, optimizing lists, libraries, and web parts to enhance the overall experience for teams. Implemented design principles for maximum efficiency.

●Designed SharePoint architecture and information architecture plans customized for apps, portals, and document management.

●Built SharePoint sites for document management, knowledge sharing, and intra-team collaboration. Developed custom Power Apps and flows integrated with SharePoint lists and libraries.

●Integrated Power Apps and Power Automate with SharePoint to leverage document management, collaboration, and content-sharing capabilities. Designed and implemented solutions that enhanced SharePoint functionality through Power Platform integration.

●Developed custom connectors to integrate apps with policy admin systems, CRM, and claims systems using SOAP and REST APIs. Documented connectors in Postman. Utilised Azure API Management for governance.

●Developed and managed Power Pages to add various widgets such as navigation menus, social media integrations, and customs.NET, HTML, CSS, and JavaScript, to enhance the functionality and interactivity of the portal.

●Implemented Common Data Model and Data-verse as central data hubs across all apps. Designed a robust entity relationship model supporting hundreds of tables.

●Developed Power BI reports and dashboards to provide real-time analytics on policy performance, customer retention, and risk factors. Leveraged DAX for advanced modeling. Worked on Power BI transformations such as Split column, custom column, invoke the custom function, pivot, unpivot, and group by.

●Designed Power BI content packs with defined row-level security for distribution to business users based on their access. Led integration efforts across Power Platform and Dynamics 365. Defined integration patterns, access models, and data strategies.

●Developed chatbots using Power Virtual Agent to automate customer support processes, reducing response times and enhancing user satisfaction through conversational AI capabilities.

●Integrated Dynamics 365 Sales, Customer Service, and Field Service modules into apps for enhanced CRM capabilities. Used virtual entities for efficient integration.

●Implemented data validation rules in SQL to maintain data integrity and prevent errors when users input insurance-related information through Power Apps forms and utilized SQL stored procedures to encapsulate complex data operations, such as policy renewals or premium calculations, and execute them seamlessly from Power Apps.

●Implemented Azure CI/CD pipelines to automatically build, test, and validate changes as they are pushed to source control, ensuring code quality, and reducing integration issues.

●Experience in Agile methodologies to streamline project workflows, ensuring continuous feedback loops and iterative development cycles for efficient delivery of high-quality solutions.

TD Securities

Aug 2017 – July 2019

Role: Dynamic CRM/SharePoint Developer

Responsibilities:

●Experience in documenting and analyzing requirements and translating business needs into technical specifications for CRM and SharePoint solutions.

●Integrated SharePoint with other systems and applications to ensure seamless data flow and interoperability across the organization.

●Utilized SharePoint workflows to automate business processes, improving workflow efficiency and reducing manual intervention.

●Developed and customized forms and applications within SharePoint, facilitating data capture, storage, and retrieval processes. Managed and organized content within SharePoint, ensuring proper version control, document sharing, and collaboration.

●Identified and resolved issues related to SharePoint functionality, providing timely support to end-users and maintaining system reliability.

●Executed SharePoint migration projects, ensuring a smooth transition between versions and leveraging new features and improvements.

●Experience developing and customizing applications within the Microsoft Dynamics CRM, leveraging various customization tools such as entity customization, workflows, business rules, and plugins.

●Extensive experience in designing and implementing complex CRM configurations to meet business requirements, including entity relationships, forms, views, and dashboards.

●Proficient in developing custom plugins and workflows using C# within Dynamics CRM/365, alongside .NET development expertise for implementing integrations and customizations within CRM and SharePoint environments.

●Skilled in integrating Dynamics CRM/365 with other systems and applications, utilizing connectors, custom APIs, and web services to ensure seamless data flow and system interoperability.

●Integrated data from multiple sources including Dynamics 365 Sales modules, Excel files, on-premises SQL databases, and proprietary data warehouses. Performed extensive data transformation and modeling using Power Query to create optimized data models.

●Experience in integrating Dynamics CRM and SharePoint with other applications and services using Power Automate connectors, custom APIs, and HTTP requests.

●Experience in integrating Power Apps with Dynamics CRM/365 entities and data sources, enabling seamless data access and interaction for end-users.

●Designed and developed strategic Power BI reports and dashboards providing actionable insights into sales performance, forecasts, pipeline health, account management KPIs, and customer retention metrics.

●Used Power BI APIs to embed dashboards and reports into custom applications. Prepare a status report or specification and requirements regarding the task or project.

●Implemented row-level security to restrict sensitive sales data access based on user roles. Configured granular user permissions.

●Documented all report requirements using Excel templates. Created training materials and conducted sessions to up-skill sales teams on consuming reports.

●Created workflows for extracting data from Dynamics 365 CRM, transforming it with Power Query, and loading it into Azure Synapse Analytics data warehouse to feed analytics and reporting.

●Established DevOps process with production, test, and development environments. Handled full automation solution lifecycle and versioning.

●Experienced in Agile methodologies, collaborating closely with cross-functional teams to iteratively gather requirements, develop, test, and deploy solutions, ensuring alignment with business objectives and quick adaptation to changing needs.

Hewlett Packard Enterprise.

Aug 2015 – July 2017

Role: .Net Developer

Responsibilities:

●Collaborated closely with clients to gather requirements, fostering effective communication, and understanding of project needs. Crafted comprehensive design solutions encompassing GUI, Business tier, and Data Access tier for web applications.

●Utilized UML extensively throughout the design process, creating detailed artifacts such as Use Cases, Process diagrams, Sequence diagrams, and Class diagrams to ensure a robust foundation for development.

●Implemented Agile methodology to streamline the software development process, fostering adaptability and responsiveness to changing project requirements.

●Orchestrated the creation of dynamic GUIs in ASP.Net, harnessing the power of .NET controls and C#. Employed Razor Syntax, Entity Framework, jQuery, and JavaScript to develop sophisticated web applications focusing on client-side validation. Ensured visually appealing interfaces with CSS and HTML.

●Designed and implemented web forms using Master Pages, HTML controls, and CSS Style sheets, contributing to the distinctive appearance of each page. Implemented Web services and WCF (SOA) for efficient client-server communication using SOAP.

●Leveraged ASP.NET Microsoft AJAX Toolkit controls, including Script Manager and Update Panel, to optimize web page performance, minimize round trips to the server, and enhance user experience.

●Applied AJAX, JSON, and HTML in the development of web applications, incorporating robust validation mechanisms using JavaScript.

●Demonstrated proficiency in Database Programming, encompassing design, modeling, and development using MS SQL Server and MS Access. Exhibited expertise in SQL (T-SQL), Views, and Stored procedures to ensure efficient data handling.

●Designed and scheduled SSIS packages to facilitate seamless data migration between Excel and SQL Server, showcasing a comprehensive understanding of ETL processes.

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