Karen Lee Mellwig

*** ******* *****, ************, ** 19128 215-***-**** ad4l4r@r.postjobfree.com www.linkedin.com/in/karen-mellwig-7b831719a

I am a strategic and innovative HR Professional who strives to align business vision and values with HR initiatives that improve performance, compliance, growth, and employee engagement. As an HR Professional I believe that the key to any business’ success is through its employees, making the employee experience a top priority to success.

Skills & Abilities

● Employee Relations

● Benefits Planning and

Administration

● Organizational Development

● Payroll Administration

● Credentialing

● Project Management

● Unemployment Administration

● Confidential

● Microsoft Suite

● Reports generation and analysis

● Employee Engagement

Experience

DIRECTOR OF HUMAN RESOURCES

COMMUNITY COUNCIL, PHILADELPHIA, PA

DECEMBER 1, 2018 – PRESENT

Overall Agency Improvements

● Increase staff morale and trust for our 200 staff and independent contractors resulting in a decrease in turnover of 35.9% over 5 years.

● Completed a third benefits broker transition which will save the Agency approximately $18,000 annually in fees. This also save countless man hours that used to go into benefits administration for the HR staff.

● Created and implemented efficiencies surrounding recruitment and onboarding new staff, shortening the vacancy period while increasing productivity for relevant departments.

● Created and implemented procedures and best practices for payroll processing and record keeping, reducing processing time and errors.

● Evaluated and ensured all policies and procedures are relevant to the current societal changes while still following laws and regulations set forth by our city and state government and funding sources.

● Evaluated and expanded our usage of all software platforms to maximize our knowledge and usage (ex. Payroll, Benefits, Applicant tracking, etc.)

● Work with all executive leaders and program directors to ensure a safe, trusting, and productive environment.

● Oversee and conduct employee evaluations, performance improvement plans, and employee corrective actions.

● Serve as Co-Chair of the Safety Committee to continuously evaluate and improve safety conditions for employees as well as clients and visitors. Through these efforts, we incur an average of 2 reported claims annually with incurred charges with an average of $2786.46 annually. We have just received an “in compliance” result from a recent random audit conducted by Labor & Industry, BWC Health & Safety Division

● Update job descriptions in accordance with Agency mission and values as well as regulations set forth by all funders of each individual program.

Covid-19 related actions

● Played a key role in evaluating, planning, and implementing rules and best practices around remote work as a result of the Covid-19 pandemic.

● Continuously evaluated the Agency’s workforce to make recommendations and facilitate reduction in force measures.

● Recommend and facilitate the rebuilding of business as we were able to welcome back our workforce.

● Participated in the evaluation of all business lines to make appropriate operating decisions to ensure sustainability of the business to ensure required services continued to be provided to clients to the best of our ability.

● Kept up to date with continuously changing rules and regulations in relation to the Covid-19 pandemic in order to ensure our employees and clients stayed safe. Page 2

● Supported management and staff in response to their expressed uncertainty and fear during this time.

● Ensured 100% of staff were properly vaccinated and accommodations were granted when possible.

● Evaluated, planned, and implemented staff return to work on a hybrid basis while addressing staff’s concerns and fears surrounding the return.

HUMAN RESOURCES GENERALIST

COMMUNITY COUNCIL, PHILADELPHIA, PA

AUGUST 27, 2008 – NOVEMBER 30, 2018

Payroll

● Processed bi weekly payroll for up to 400 staff

● Processed wage garnishment requests

● Ensured all elective payroll deductions were applied accurately.

● Completed all end of the year payroll tasks in preparation for the upcoming calendar year.

● Evaluated, planned, and executed the conversion of Payroll vendors twice. These transitions include conversion of the Payroll, Time, and Labor and HRIS systems. Benefits

● Evaluated, planned, and executed 2 implementations of third-party benefits brokers. (Graham, and Marsh McClennon & Associates)

● Participated in Open Enrollment planning to ensure we offer our employees affordable and meaningful plans and fringe benefits.

● Educated staff and serve as benefits administrator for all health and wellness benefits.

● Reconciled monthly carrier bills to ensure changes are reflected.

● Ensured Annual ACA reporting was completed and submitted. Unemployment

● Respond to all Unemployment Service Center requests for information in a timely fashion with all relevant documents to ensure a favorable decision for the employer.

● Serve as the employer representative in over 200 hearings rendering favorable determinations in 90% of hearings, I have participated in.

● Reconciled monthly bill to ensure accuracy and report all discrepancies to ensure the Agency was not overpaying monthly billing statements.

Employee Relations

● Provided guidance and support to all managers surrounding employee relations and disciplinary actions in accordance with all governmental rules and regulations.

● Responded to employee complaints of other staff members through confidential and non-biased investigations to ensure fair treatment of all staff.

● Recommend and follow through with all plans of action resulting from an investigation.

● Reply to requests for information from the Human Relations Commission in cooperation with the employer’s legal representation.

● Completed and returned all Civil Rights compliance and EEO annual reporting requests. Recruitment

● Recruited through various job boards and job fairs.

● Review, interview, refer and track candidates to appropriate hiring managers. Onboarding

Negotiate appropriate salary according to applicant credentials in relation to those required for employment.

Ensure all onboarding employees submit all required credentialing documents in accordance with local and state regulatory requirements.

Leaves of Absence

● Administered and tracked all leaves of absences (Workman’s Comp, Unpaid Personal, FMLA, Short term and Long-Term disability)

● Report and track all workman’s comp claims while communicating with the employer and insurance carrier to ensure employee compliance with physician recommendations.

● Ensure all health and wellness employee responsibility premiums are received.

● Ensured all proper return to work documentation was received. Page 3

BENEFITS ADMINISTRATOR

TRION, KING OF PRUSSIA, PA

MAY 10, 2006 – AUGUST 26, 2008

● Accountable for all client deliverables and procedures related to benefit plan design changes for implementations, renewals and ongoing administration.

● Review and revise business and plan design requirements and the functional design specifications for system set-ups and configurations

● Support client delivery teams in reviewing technical requirements, test plans, training materials and procedure documents.

● Monitor, research, and resolve escalated client issues by utilizing Trion's Issue Management System and other client specific tools, while coaching client team members on resolutions

● Establish and cultivate relationships with clients, vendors, carriers and internal departments to ensure successful implementations, renewals and ongoing administration.

● Coach and train internal members of the benefit administration team on best practices and client-specific knowledge

HUMAN RESOURCES SPECIALIST

COMMUNITY COUNCIL. PHILADELPHIA, PA

NOVEMBER 29, 2002 – FEBRUARY 10, 2006

● Managed the overall provision of Human Resources services, policies, and programs.

● Recruiting and onboarding

● Ensure all staff were properly credentialed for their employment in accordance with regulatory sources.

● Process and coordinate all employee health and wellness benefits.

● Coordinate and participate in all labor relations as well as unemployment proceedings. Education

Temple University - Fox School of Business and Management Bachelor of Business Administration (B.B.A.) in Human Resources Administration Graduated May 11, 2001

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