Mia Edwards

Lithonia, GA *****

678-***-****

ad4l4f@r.postjobfree.com

Summary

Ten years of customer service experience in a call center and face to face. Recently acquired professional airline and hospitality education. Demonstrated solid work ethic and time management skills, with the ability to handle customers and co-workers at all levels of service and maintain professionalism. Qualifications

Leadership & Managerial

• Supervised and trained 15+ team members.

• Created daily work schedules for employees and supervised the completion of projects.

• Completed performance reviews and evaluations for each employee to determine pay increases, awards and promotions.

Customer Service / Call Center

• Processed high volume inbound calls 150+ from customers regarding upgrading/downgrading customer accounts.

• Thoroughly explained customers billing cycle and processed payments.

• Quickly resolved customers’ complaints within company’s guidelines and reassured confidence in the company’s quality of service and product.

General Human Resources

• Wrote job descriptions and posted internal job vacancies on the company website.

• Reviewed on-line job applications and provided applicants with a status update by phone or email.

• Staffed employees for janitorial projects and performed job in the case of a no show. Education

International Air and Hospitality Academy Vancouver, WA August 20, 2014 Hospitality Specialist Diploma

• Overview of Flight Attendant protocol, duties, terminology and passenger safety

• Experienced on a simulated Apollo Reservation System

• Fare construction in domestic ticketing and related ticketing forms, 4-flight tickets, special service tickets, M CO’s and excess baggage charges

• Trained in the many intricacies of cost effective itinerary planning

• Airport operations involving ticketing, ramp operations, over sold, canceled, delayed flights, public address announcements and aircraft safety

• Knowledge of domestic and international city, airport, airline codes Elizabeth Andrews High School

High School diploma 1701 Mountain Industrial Blvd, Stone Mountain, GA 30083 August 2005

Work Experience

CAREER EXPERIENCE

Concentrix – WHA- Work at Home

March 2019 - October 2020

support services including

• compiling customer sales quoting information

• email correspondence

• data entry and analysis

• processing and researching customer sales quotes. DG Connection

June 2018- Dec 2018 Georgia

Agent support / Compliance Agent

• Assist field agent with live order

• Assist customer with billing

• & customer service issues

PrideStaff

August 2016 – June 2018- Conyers, GA

• DG Connect (Call center)

• Conduct surveys, Handle call flow 50-257 per day

• Light industrial work; checking and repacking computer monitors & modems

• Checking damaged product for reshipment

• Asst. w/ store opening. Stocking cleaning/ organizing store. Ackerman Security

December 2014 August 2016 1346 Oakbrook Dr. Suit 175 Nor-cross, GA

Customer Service Representative- Security monitor customer accounts, assist with billing, Trouble shoot security systems. Matrix and Core-dice computer systems and phone systems Bria. Assist with customers complaints and service calls. Call volume assistant maintain call volume of 150 per day. Assist with Sales of Systems. VIOX Conyers, GA December 2012 to October

2013 Cleaning Technician

• Cleaning plant restrooms and admin offices

• Restock non-durable goods, condiments (sugar, salt, butter, syrup, etc.)

• Conducted inventory and ordered office supplies, as well as janitorial business supplies Diamond Crystal Lawrenceville, GA May 2009 to November 2009 Crew Member/ Assemble Line Packer

• Stock & Inventory Non-Durable Goods, Condiments (sugar, salt, butter, syrup, etc.) inventory

• Completed work in a timely manner

Burt’s Janitorial & Disaster Restoration

Decatur, GA December 2009- Current

• Created daily work schedules for employees and supervised the completion of projects

• Wrote job descriptions and posted internal job vacancies on the company website

• Reviewed on-line job applications and provided applicants with a status update by phone or email

• Monitored employees signing-in and out at various work site facilities

• Staffed employees for janitorial projects and performed job duties when needed

• Ensured each employee completed his/her assigned job duties correctly and within the allocated time

• Coordinated and conducted two-day training sessions Com-cast Cable

Customer Service Executive Decatur, GA August 2005 to April 2008

• Processed high volume of inbound calls 150+ from customers regarding upgrading/downgrading customer accounts

• Thoroughly explained customers billing cycle and processed payments

• Worked with customers to resolve the delinquent account status

• Quickly resolved customers’ complaints within company’s guidelines and instill confidence in the company’s quality of service and product

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