Lynnibell Asante

Brooklyn, NY ***** 703-***-**** ad4l47@r.postjobfree.com

Objective

Knowledgeable and dedicated customer service professional with extensive experience Microsoft office products. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Experience

Customer Service Representative

Absolute Home Care 01/2023 – 11/2023

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Clerk

Sarfo- Gyamfi & Associates Kumasi, Ghana 01/2022 – 10/2022

Organized and maintained filing systems for confidential documents.

Assisted clients with inquiries and complaints in a professional manner.

Answered phones in a courteous manner while providing excellent customer service.

Compiled clients information into organized databases for easy access.

Verified accuracy of all paperwork prior to submission for processing.

Organized physical files on an ongoing basis to ensure efficient retrieval times.

Greeted visitors in a friendly and professional manner while directing them appropriately.

Communicated with clients and employees to answer questions or explain information.

Completed work schedules, managed calendars and arranged appointments.

Delivered messages and ran errands.

Computed, recorded and proofread data or reports.

Typed, formatted and edited correspondence and other documents.

Operated photocopiers and scanners, machines and personal computers.

Sales Representative

Melcom Shopping Mall Kumasi, Ghana 03/2020 – 12/2021

Generated additional sales opportunities with upselling and cross-selling techniques.

Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Expanded customer base through cold calling, networking, and relationship building.

Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.

Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.

Education

Presbyterian University College, Law

Degree 2022

Kumasi, Ghana

Adventist Senior High School

High School Diploma 2018

Kumasi, Ghana

Skills & abilities

Problem solving

Paperwork Processing

Product Knowledge

Report Generation

Communication

Call Management

Leadership

Data Entry

Appointment Scheduling

Staff education and training

Paperwork Processing

Retail store support

Team Player

Critical Thinking

Contact this candidate