Rhonda Glover

**** ********* *****, ********, ** 80537 ~ 719-***-**** ~ ad4l40@r.postjobfree.com

SUMMARY

Administrative Office Worker with extensive experience (30+ years) working in busy office environments. Expertise in front-end office work as well as office and retail store/restaurant management, human resources, payroll, accounts receivable/payable, inventory control, legal assistant, general secretarial, data entry, sales, billing, bookkeeping, customer service and reception work. Experience in streamlining and maintaining extensive filing system for legal office, maintenance of office equipment, legal research and documents, insurance billing and eligibility, maintenance of website, social media, management of multiple employees, as well as creation and editing of office publications.

PROFESSIONAL EXPERIENCE

OFFICE MANAGEMENT

•Set and maintained legal office schedules, appointments, court dates, dates for arbitration hearing, negotiations and client intake interviews for three attorneys.

•Coordinated and set dates for negotiations, arbitration hearings and court dates among all parties involved.

•Designed, developed and maintained efficient filing systems for legal cases and documents.

•Researched and assimilated supporting documentation and case information for attorneys to use when building cases and all processing of court files.

• Negotiated settlements for cases before proceeding to arbitration or court hearings.

•Created and filed court documents with the court system and clients.

• Managed computerized case management system including data entry of case notes, supporting documentation, case status, and the opening and closing of cases.

•Ordered and maintained office supplies and equipment.

• Interviewed and hired legal secretaries and set their schedules and workload.

HUMAN RESOURCES MANAGEMENT

•Managed recruiting, interviews, and hiring of new employees, employee relations, staffing, training, employee files, and payroll.

•Developed employee schedules, job duties and workload.

•Created and implemented job classification duties, employee training documentation, and company policy and procedures manual.

•Provided counsel to higher management regarding employee retention, recognition, promotion and reorganization.

GENERAL OFFICE EXPERIENCE

•Experience in bookkeeping, tax reporting, secretarial duties, order processing, data entry, inventory control, telephone management, word processing, spreadsheets, billing, accounts receivable/payable, payroll, website maintenance, insurance billing and eligibility, and publications.

• Experienced in many facets of customer relations, including reception duties, inquiries, complaints, appointment scheduling, troubleshooting, and education.

•Created and edited company advertisements, newsletters and publications.

• Maintenance of office supplies and equipment.

•Processing of incoming and outgoing mail.

•Developed and maintained efficient filing systems, document control and scheduling.

•Worked at Admission Clerk in the medical field: Answering calls, setting appointments, maintaining patient database, referrals, and insurance authorizations.

•Experience in medical insurance billing and eligibility determination.

I have also worked as a Home Health Care Aide which included caring for multiple clients; as a puchasing assistant, greenhouse worker, bakery clerk, register clerk, barista, and a 504 Paraprofessional in an elementary school.

EDUCATION

High school diploma, Wheat Ridge High School, Wheat Ridge, CO

Front Range Community College, Westminster, CO

Trinidad State Junior College, Alamosa, CO

PROFESSIONAL DEVELOPMENT

Numerous training conferences and seminars regarding database management, publications, time management, customer training, computer troubleshooting and customer relations

TECHNICAL SKILLS

Microsoft Applications, Quickbooks, PowerPoint, Adobe Illustrator, Publisher, Online Court Filing System, medical records management systems, and several other internet access, social media, and database applications

AFFILIATIONS

Future Business Leaders of America (FBLA)

Phi Theta Kappa, Alpha Mu Psi Honor Society

Senior Member of Civil Air Patrol

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