SERGIO AVIEGA

***** *. ******** **. ********** Park, AZ 85340

623-***-****

ad4l3r@r.postjobfree.com

Bilingual Quality Department Team Leader

Team building with new team members and leaders

Provided customer service needs such as billing, technical, sales and other client services while actively advised solutions and analyze/resolve complex client problems through creative solutions

Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves clients’ lives

Organizational Skills - Detail-Oriented with accounts to call center

Commitment to excellent attendance with proven reliability as demonstrated throughout Employment history

Over 20 years’ experience in fields of teaching and bilingual customer service representative

Ability to begin work immediately

Bilingual Quality Department Team Leader

Team building with new team members and leaders

Provided customer service needs such as billing, technical, sales and other client services while

Organizational Skills - Detail-Oriented with accounts to call center

Commitment to excellent attendance with proven reliability as demonstrated throughout Employment history

SERGIO AVIEGA

13214 W. Jacobson Dr. Litchfield Park, AZ 85340

623-***-****

ad4l3r@r.postjobfree.com

Dear Hiring Manager,

As a former educator, it is my core belief that learning happens anytime, anytime, anyway, any place. It would be an honor to continue to serve others in a new capacity, such as a Bilingual Fraud Analyst or related position as I share the vision of making a real difference in the lives of so many!

Over two decades of work experience and education in the fields of teaching and customer service fields, coupled with my work ethic and work history, have afforded me much experience and opportunities of assisting students, including handling trouble-shooting and deescalating situations with clients, while working via phone, email, and in person. My previous employment has undoubtedly prepared me for a position such as yours, as I am a quick study in acquiring any skills necessary a duty entails as my 20+ years of employment history, chiefly in the areas of education and customer service show, while in charge of assisting a diverse population of administrators, faculty, staff, students and the public.

My bilingual skills and background would serve as an added asset in achieving these goals. I am able to train staff and student employees, as well as ready to respond to difficult inquiries and appeals, using professional judgement, while performing any other related duties as assigned. I hold a Bachelor’s Degree in the field of Teaching, from Arizona State University, and most recently have worked for Cox Communications since 2006. I have experience working with a variety of team members, including staff, faculty and other departments, through my six years as an elementary educator, as well as my fifteen years as a bilingual customer service agent for Cox Communications.

I look forward to speaking with you in how my skills set would help service others. I thank you in advance for your time and consideration and look forward to hearing from you regarding setting up an interview to discuss moving forward in becoming part of such a distinguished and recognized place that gives so much support to so many lives.

Please feel free to reach out to me at your earliest convenience, with any questions you may have.

Best Regards,

Sergio M. Aviega

Qualifications

To work in an environment where I can serve my community and make a positive impact in the lives of many, such as in the capacity of Customer Service Representative

position

.

Objective

Improved operational efficiencies by integrating inventory, transactions, purchase orders and pricing needs while answering customer questions and managing their needs and requests

Drove customer acquisition and retention by consulting with customers regarding product promotions, and available programs and products

Conducted product demonstrations to highlight features and redirect objections towards positive aspects

Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches

Monitored customer accounts for signs of security concerns and escalated issues to management

Maintained up-to-date knowledge of sales, payment policies and security standards

Modeled billing operations for new associates during training

Skills

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE Cox Communications - Phoenix, AZ 2006-2021

Experience

BACHELOR OF ARTS IN EDUCATION Arizona State University - Tempe, AZ – 1999

Education

Volunteer / Extracurricular Activities

Classroom Volunteer, St. Thomas Aquinas Catholic Grade School

2011-Present

Catechist Lead Teacher, St. Thomas Aquinas Catholic Grade School

2014-2016

Student Services Specialist Sr Job ID: 315116 Location: Estrella Mountain Comm College Full/Part Time: Full-Time Regular/Temporary: Regular Salary Range $18.59 - $24.16/per hour Work Schedule Monday - Friday, 9am - 6pm Work Calendar 12 Months

Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).

Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance

One of the largest community college systems in the country

2020 Healthy Arizona Worksites Program recipient

Named 19th Best Employer for Women by Forbes

2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options

Paid observed federal holidays & additional paid time off throughout the year

Arizona State Retirement System (ASRS) & 12% Employee Contribution Match

Paid vacation, sick, and personal time (if applicable)

Multiple health and dental insurance coverage plans

Teladoc: Reach a doctor 24/7

Flexible Spending Accounts (FSA)

Maricopa Perks & Gears Discount Program

Employee assistance program (EAP)

$4,000 Annual professional development growth funding (if applicable)

Tuition reimbursement for employee and dependents (if applicable)

Revised summer work schedule

Maricopa Employee Health & Wellness Program

Employee recognition opportunities

Public Service Loan Forgiveness Job

Summary Estrella Mountain Community College is hiring a Student Services Specialist Sr in Financial Aid to work under a learning college philosophy (link) where

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. • Indicate whether former or current employment is Full-Time or; • Part-Time employment (must include number of hours worked) • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First review on June 21, 2021

PROFESSIONAL HISTORY

As a former educator, it is my core belief that learning happens anytime, anytime, anyway, any place. It would be an honor to continue to serve others in a new capacity, such as Student Services Specialist Sr. by working in well-respected institute such as Estrella Mountain Community College, as I share the vision of making a real difference in the lives of so many!

My previous employment has undoubtedly prepared me for a position such as this, as I am a quick study in acquiring any skills necessary a duty entails. I am familiar and confident in performing complex service and technically demanding duties as my 20+ years of employment history, chiefly in the areas of education and customer service would show, especially in the areas of financial aid programs and activities, coordinating office work flow and consistently implementing policies and procedures while assisting a diverse population of administrators, faculty, staff, students and the public.

My bilingual skills and background would serve as an added asset in achieving these goals. I am able to train staff and student employees, as well as ready to respond to difficult inquiries and appeals, using professional judgement based on detailed knowledge of financial aid policies and procedures. I am excited to be able to serve as a liaison for college departments, agencies and veterans, as well as researching/analyzing regulations for financial aid programs and communicates federal guidelines and policies, while performing any other related duties as assigned. I hold a Bachelor’s Degree in the field of Teaching, from Arizona State University, and most recently have worked for Cox Communications since 2006. I have experience working with a variety of team members, including staff, faculty and other departments, through my six years as an elementary educator, as well as my fifteen years as a bilingual customer service agent for Cox Communications.

With over two decades of work experience and education in the fields of teaching and customer service fields, coupled with my work ethic and work history, have afforded me much experience and opportunities of assisting students, including handling trouble-shooting and deescalating situations with clients, while working via phone, email, and in person.

I look forward to speaking to you in how my skills set would help service students, colleagues, and veterans, as needed. I thank you in advance for your time and consideration and look forward to hearing from you regarding setting up an interview to discuss moving forward with joining Estrella Mountain Community College and becoming part of such a distinguished and recognized place that gives so much support to so many lives.

Please feel free to reach out to me at your earliest convenience, with any questions you may have.

Best Regards,

Sergio M. Aviega

Required skills:

• Has at least an intermediate level of proficiency with computers and current technology.

• Has 1+ years of customer/client service experience, including experience handling difficult client situations.

see above in job description

Desired skills:

• 1+ years of experience in the banking/financial industry.

• 2+ years of experience working in a client service capacity.

Contact this candidate