Corey Jones-Smith

Miami Gardens, FL ***** • 754-***-**** • ad4l32@r.postjobfree.com

Responsible and motivated, with strong communication skills, able to build rapport and facilitate strong, cooperative relationships within an organizational team, although equally productive working alone without supervision

PROFILE

●Well-organized and punctual; with excellent time management skills

●Friendly and adaptable; works well with others in a team-oriented environment though equally productive when required to work alone

●Precise and very detail-oriented, follows direction with great accuracy

●Responsible and dependable; with a strong work ethic

●Handles situations logically and calmly

●Positive, motivated, and productive

●Outgoing personality; with excellent customer service skills

SKILLS

●Ability to Analyze Quantitative Data

●Critical Thinking

●Complex Problem Solving

●Judgment and Decision Making

●Adaptability and ability to work under pressure

●Ability to Plan, Organize and Prioritize Work

●Time Management

●Proficiency with Microsoft Office

●Customer Service

●Ability to work in a team structure

EDUCATION

Carol City High School, Carol City, FL

Standard Diploma, (Some high school) 2013

EXPERIENCE

Walmart Super Center, Miami Gardens, fl April 2017 – June 2020

CAP 2 Associate/Customer Service

●Respond quickly and resourcefully to customer requests or concerns

●Serving multiple customers in a short period of time

●Represent the store in a professional and positive manner

●Adhere to all store retail policies and procedures

●Provide information to customers about products.

●Restocking and pulling freight from trucks

●Answered phone calls regarding merchandise inquiries

●Pallet jack building

Convey Health Solutions, Sunrise, FL (Remote)

September 2020-June 2021

Customer Service Representative

● Managing large amounts of inbound and outbound calls in a timely manner

●Following call center “scripts” when handling different calls

● Identifying customers’ needs, clarify information, research every issue and providing solutions

● Keep records of all conversations in our call center database in a comprehensible way

●Frequently attend educational seminars to improve knowledge and performance level

●Processed credit card payments for orders and managed accounts receivables

●Maintained expectations regarding call quality and resolution time

Waste Management, Miami, FL August 2021– Present

Sanitization/Garbage collector

● Collecting and removing waste and recyclable materials for further processing

●Assistant to operating waste collection vehicles, following the designated route, and reporting to main driver or supervisors on duty

●Ensured appropriate cleaning of waste collection equipment.

●Ensured compliance to safety regulations and rules.

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