DAMIEN CORR

Bronxville, NY, ***** 646-***-**** ad4l2o@r.postjobfree.com linkedin.com/in/damiencorr PRODUCT MANAGER

Digital Product Management Digital Transformation Product Strategy & Roadmaps Delivery Lead Damien is a motivated professional with over two decades of experience spearheading digital product delivery and transformation across diverse clientele. Adept at navigating digital transformation programs, specializing in the seamless delivery of innovative products and executing complex migrations from legacy systems to contemporary platforms.

CERTIFICATIONS AND EDUCATION

Columbia AI MicroBootcamp Columbia University November 2023 Columbia Data Analytics & Visualization Bootcamp Columbia University November 2020 AWS Solutions Architect Associate Amazon Web Services (AWS) Issued Feb 2020 Certified Scrum Master (CSM) & Product Owner Scrum Alliance Issued Jan 2019/18 SAFe® 4 Agilist, Certified Product Owner/Product Manager Scaled Agile, Inc. Issued Nov 2018/17 B.Sc. Information Technology Queens University Belfast 1990 SKILLS

Business Product Manager, Program Management, Enterprise Software, Cloud Migration, Customer Interview Software Jira & Confluence, Miro, Figma, Balsamiq, Office 365, AWS Cloud, Tableau, Excel VBA, Python, DataDog Design Design Thinking, User Interface Prototyping, Enterprise Architecture Technology Python, Amazon AWS, Linux, SQL, Search

Strategy Cross Functional Teams & Program Management, Agile/Kanban/Scrum, Product Vision & Roadmap, Discovery, Delivery & Release, Innovation, Software Development Lifecycle EXPERIENCE & ACCOMPLISHMENTS

Hospital for Special Surgery (HSS) (via Beacon Hill) New York, NY, 07/23 - 12/23 CONSULTANT PRODUCT OWNER & SCRUM MASTER

● Scrum Master and supporting PO for two project teams, refined and split user stories to improve transparency of complex technical tasks tracked in JIRA backlogs while improving pace of value delivery

● 1st - CIAM solution, developing a seamless, personalized, secure and unified point of access to all HSS digital assets for patients, prospects and partners. The custom CIAM platform utilized ForgeRock's IAM solution as a backbone

● 2nd - A custom personalized one-stop app connecting all aspects of an episode of care

● Key features: 1) Interactive checklist between patient and care team to push relevant pre/post-op patient education and to-do tasks, and 2) Monitoring tool to proactively track patients during “dark period” immediately after surgery

Allied World (Reinsurer) (via Beacon Hill) New York, NY, 02/22 - 06/23 CONSULTANT PRODUCT OWNER & SCRUM MASTER

● Lead Product Owner on a team of Product Owners, with adjacent design, engineering & devops teams under a larger program, to modernize the company’s primary legacy underwriting, claims and accounting reinsurance application, while migrating from company owned data centers to AWS IAAS & PAAS services

● Introduced user story mapping alongside agile regular release planning, requirements discovery and delivery defined & tracked in Miro, JIRA & Confluence

● Led scrum ceremonies

● Led requirements and delivery of: accounting cash features tied into downstream General Ledger; actuarial reserving loading/application of default values for calculations; and an EDI ACORD standards-compliant automated insurance messaging workflow system (including (including requirements for data governance compliance) using DataDog for backend troubleshooting & monitoring Capital One Software New York, NY, 02/21 – 01/22

PRODUCT OWNER

● Facilitated (via user story mapping & prioritization approaches) go-to-market sign up/sign-in features definitions for “Slingshot”, an internal tool being commercialized for Snowflake (data lake tool) cost management & data governance compliance

● Conducted internal & prospect “needs and pain points” interviews, capturing & tracking requirements in Jira & Confluence

● Led definition & worked with delivery team on expedited onboarding feature, reducing prospect onboarding bottleneck from 3 months (necessitating custom SSO integration) to 1 day Contract Consulting New York, NY, 05/20 – 02/21

PRODUCT MANAGER CONSULTANT

● Led requirements sessions with user story mapping and wireframing in Miro & Balsamiq for the next phase of a Big 4’s Pharmacovigilance product

● Led effort to migrate a SME’s client-server application to a hybrid AWS & Azure stack, reducing client setup times from a week to one day

Systems Evolution Inc (SEI) New York, NY, 09/19 – 04/20 PROGRAM MANAGER CONSULTANT

● Led technical evaluation of solution architecture options to migrate a pharma industry client’s myriad legacy regional grant management systems to a cloud-based global grant management system with consistent & enforceable policy controls and ready connectivity to additional in-house enterprise systems

● Led program recovery implementing a pharma industry client’s 3rd party global reporting transparency system, integrating with multiple internal grant management systems, in time for reporting season JDRF New York, NY, 04/19 – 07/19

PRODUCT MANAGER

● Led taking grand digital transformation strategy recommendations into prioritized discovery for problem & solutions validation around Type One Diabetes community connection mobile site application

● Led key stakeholders to: define organizational dashboard and related value stream & metrics funnel; prioritize strategy-defined initiatives, converting large-scale organizational strategy goals into initiative-specific Key Performance Indicators (KPIs) and measures of success

● Led 3rd party BA/Design/engineering team in definition and execution of problem validation survey

● Led synthesis of research for personas, journeys, pain points and current state experience user story map baseline for mobile connection experience

● Led design thinking for solutions concepts, creating future state user story maps & wireframes & user stories in Jira

Ernst & Young (EY.com) New York, NY, 02/17 – 03/19 PRODUCT & PROGRAM MANAGER

● Led a new Financial Crimes (AML) platform build, superseding multiple legacy ad-hoc point systems, enabling entry into a Managed Services market

● Led stakeholders to define goal/approach; guided Proof Of Concept (POC); partnered with business owners to define product vision, strategy, roadmap, metrics and KPIs, agile delivery processes.

● Led requirements specification, personas development, features definition, legacy systems review, user story mapping, sprint planning, standups, design wireframing, UX workflow validation using click-through visual prototypes, user story creation in Jira & Confluence and acceptance testing; facilitated demos, retrospectives

& improvement initiatives.

● Led a Digital First Communities Digital Transformation Program for Fortune 100 agriculture science client, deploying transformational digital technology across a region of 5K+ employees. Spearheaded vision, strategy, and change management, partnering with client IT/business leaders in Sao Paulo.

● Planned transition of employee communication from email to social platform and identified and engaged digital early adopters for digital solutions. Client adopted these strategies globally.

● Oversaw roadmap development/execution, spanning risk mitigation, tools setup, IT support enablement, IT/social governance policy, social content strategy, leadership engagement, training, roll-out.

● Boosted interest in product management as-a-service offering to Fortune 500 prospects.

● Researched and analyzed prospect feedback, client insights, and industry trends; developed and produced a

“playbook” detailing considerations and activities for the modern product management role. Thomson Reuters New York, NY, 05/10 –01/17

PRODUCT MANAGER

● Retained Fortune 500 clients in jeopardy of exiting Eikon Messenger network, retaining market position.

● Led solution ideation & delivery of Eikon Messenger’s Directory & Compliance features, guiding two Agile development teams, while working closely with the business team to retain and grow subscriptions.

● Collaboratively ideated solution options, drove requirements including data governance compliance, user experience & design validation with static & click-through visual prototypes, release planning, created user stories in Jira & Confluence & performed acceptance testing for desktop & mobile (iOS, Android) delivery.

● Interviewed Fortune 50 customers for goals & requirements of a Compliance Keyword Monitoring service.

● Envisioned concept for near-real-time monitoring for compliance issues; negotiated with data scientist and engineering to define and build a prototype Proof Of Concept using ElasticSearch & Kibana.

● Requested product owner role for mobile Directory feature, seeking opportunity to drive contribution; recalibrated goals, defined success KPI and metrics for improvements; drove new roadmap with improved ElasticSearch features and collaborated on marketing plan.

● Improved customer engagement by 50% for (desktop, mobile) Directory by identifying and addressing feature reliability and user experience and search issues, through user feedback and interviews.

● Conceived innovative visual network analysis feature for discovering and recommending connections, partnering with data scientists, to define POC and garner feedback on market need.

● Drove development of unified search experience in next-generation financial desktop product. Described workflows and supporting architectures to clarify accountabilities and unify approach via facilitated roadmap and planning workshops. Program included content migration, data governance compliance and legacy product sunset.

● Teamed with engineers and operations leaders to initiate AWS-powered elastic-search infrastructure Work Experience pre-2010 New York, NY, 2000 - 2010 PRODUCT MANAGER, DEVELOPER, SEARCH ENGINE ENGINEER

● Prior to 2010 Damien worked as a developer and Search Engine integration engineer for a Sentiment Analysis vendor, on a publisher’s (Hearst Digital) Digital Publishing Platform, and on a large insurer’s (Metlife) major back office portal-centric multi-system integration.

● Prior to 2000 Damien worked in the UK as a software developer, developer manager and project manager

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