BERNADETTE E. HERRERA

Irving, TX

214-***-****

ad4l2g@r.postjobfree.com

QUALIFICATIONS

Bilingual in English and Spanish.

Knowledgeable of various software application programs, GetPaid, Solar Eclipse, AS400, Citrix, Oracle R12, ImageNow, Microsoft Teams, SAP, Bank of America CashPro, MS Word, MS Excel, MS Outlook, Microsoft Dynamics AX, Enterprise Technology Alliance (ETA), QuickBooks, Great Plains, CompuMove, Financial Accounting System (F-A-C-T-S), MAS90.

PROFESSIONAL EXPERIENCE

MORSCO (CONTRACT) Addison, TX 2023-2024

Credit/Collections Representative

Managed $14M dollar portfolio and determined action needed

Independently negotiated and implemented payment plans from delinquent customers

Collected replacement funds on NSF’s and coordinated with Cash Application team

Assisted with lien/bond filing dates to ensure collectability of AR

Tracked and resolved discrepancies on unsettled balances

Followed-up regularly with Regional/Branches and salesmen regarding collection matters

Generated monthly forecast to predict monthly payments

Reviewed reporting, assigned credit limits for new accounts and reviewed existing customers for credit line increases

Reviewed tax certificates and coded tax when appropriate

Processed credit card payments

Completed trade references

DIGITAL REALTY (CONTRACT) Dallas, TX 2023-2023

Collections Specialist

Managed $8.4M portfolio of over 250 accounts consisting of commercial business and private entities

Notified customers via telephone and email with delinquent balances

Processed terminations and refund requests

Resolved discrepancies with customer disputes on reconciling statements of outstanding balances, credit memos, unidentified payments, short payments, unresolved issues and coordinated with Billing Team on customer disputes

Provided excellent and considerate customer service to external and internal customers

MCLANE COMPANY, INC., Carrollton, TX 2018-2022

Credit/Collections Specialist

Managed $50M portfolio of over 400 commercial B2B accounts that have delinquent balances by running a daily aging report

Researched and provided guidance on customer bounced NSF drafts and coordinate with the respective Credit and Cash Application teams

Independently negotiate and implement payment plans from delinquent customers to maintain receivables

Corresponded via email and telephone collecting on past due accounts, resolving disputes and questions, researching misapplied payments, errors in contracts, and other discrepancies

Determined if account be placed on delivery hold or placed in collections

Obtain financial statements from customers and processed financial analyses on top 50 accounts throughout the year

Performed month end current calculation on portfolio to ensure the standard goals are met

Maintained credit documents, bank information, credit references

Prepared and distributed weekly collection reports with appropriate account updates to sales and credit teams

Provided guidance to peers and assisted in training coworkers

REDDY ICE (CONTRACT), Dallas, TX 2017-2018

POD Specialist

Processed all POD requests from AR Owners

Maintained tracking log of shipments to ensure product was delivered in a timely manner

Emailed branch/plant for proof of delivery receipt, copy of ticket/invoice indicating successful delivery

Resolved discrepancies and processed chargeback's on invoices with no proof of delivery

CAGNEY GLOBAL LOGISTICS, Irving, TX

AR Commercial Collections Specialist/AP 2016-2017

Responsible for a $30M dollar portfolio of over 300 accounts

Daily collection calls

Processed timely and accurate customer payments to accounts

Reconciled and resolved delinquent statements on past due invoices

Reviewed invoice coding, resolved invoice and purchase order discrepancies

Processed weekly check runs

Assisted with coding AP invoices and data entry

APPLIANCE WAREHOUSE (CONTRACT), Irving, TX 2015-2016

Accounting Clerk

Daily collection calls

Processed credit cards, money orders and cash payments from lockbox and applied payments to customer accounts

Performed various accounting department duties as assigned

SABRE HOSPITALITY – GENARES, Southlake, TX 2012–2015

AR Specialist

Responsible for a $1M-$2M dollar portfolio of over 100 accounts

Contacted customers with delinquent accounts, tracked and resolved accounts receivable discrepancies

Assisted with billing process, printed detail backup, verified billing statements for accuracy and matched detail backup to invoices

Processed and applied payments to accounts

Handled external and internal correspondence, faxes, and telephone requests to resolve account issues

Performed month end close; weekly/monthly reports

Assisted in filing accounts receivable payments

EDUCATION

MERIT COURT REPORTING COLLEGE, Van Nuys, CA

Typing, Business Accounting, Vocabulary, English, Steno Dictation and building 10 key skills

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