Collections Specialist
Resume:
BERNADETTE E. HERRERA
Irving, TX
**********@*****.***
QUALIFICATIONS
Bilingual in English and Spanish.
Knowledgeable of various software application programs, GetPaid, Solar Eclipse, AS400, Citrix, Oracle R12, ImageNow, Microsoft Teams, SAP, Bank of America CashPro, MS Word, MS Excel, MS Outlook, Microsoft Dynamics AX, Enterprise Technology Alliance (ETA), QuickBooks, Great Plains, CompuMove, Financial Accounting System (F-A-C-T-S), MAS90.
PROFESSIONAL EXPERIENCE
MORSCO (CONTRACT) Addison, TX 2023-2024
Credit/Collections Representative
Managed $14M dollar portfolio and determined action needed
Independently negotiated and implemented payment plans from delinquent customers
Collected replacement funds on NSF’s and coordinated with Cash Application team
Assisted with lien/bond filing dates to ensure collectability of AR
Tracked and resolved discrepancies on unsettled balances
Followed-up regularly with Regional/Branches and salesmen regarding collection matters
Generated monthly forecast to predict monthly payments
Reviewed reporting, assigned credit limits for new accounts and reviewed existing customers for credit line increases
Reviewed tax certificates and coded tax when appropriate
Processed credit card payments
Completed trade references
DIGITAL REALTY (CONTRACT) Dallas, TX 2023-2023
Collections Specialist
Managed $8.4M portfolio of over 250 accounts consisting of commercial business and private entities
Notified customers via telephone and email with delinquent balances
Processed terminations and refund requests
Resolved discrepancies with customer disputes on reconciling statements of outstanding balances, credit memos, unidentified payments, short payments, unresolved issues and coordinated with Billing Team on customer disputes
Provided excellent and considerate customer service to external and internal customers
MCLANE COMPANY, INC., Carrollton, TX 2018-2022
Credit/Collections Specialist
Managed $50M portfolio of over 400 commercial B2B accounts that have delinquent balances by running a daily aging report
Researched and provided guidance on customer bounced NSF drafts and coordinate with the respective Credit and Cash Application teams
Independently negotiate and implement payment plans from delinquent customers to maintain receivables
Corresponded via email and telephone collecting on past due accounts, resolving disputes and questions, researching misapplied payments, errors in contracts, and other discrepancies
Determined if account be placed on delivery hold or placed in collections
Obtain financial statements from customers and processed financial analyses on top 50 accounts throughout the year
Performed month end current calculation on portfolio to ensure the standard goals are met
Maintained credit documents, bank information, credit references
Prepared and distributed weekly collection reports with appropriate account updates to sales and credit teams
Provided guidance to peers and assisted in training coworkers
REDDY ICE (CONTRACT), Dallas, TX 2017-2018
POD Specialist
Processed all POD requests from AR Owners
Maintained tracking log of shipments to ensure product was delivered in a timely manner
Emailed branch/plant for proof of delivery receipt, copy of ticket/invoice indicating successful delivery
Resolved discrepancies and processed chargeback's on invoices with no proof of delivery
CAGNEY GLOBAL LOGISTICS, Irving, TX
AR Commercial Collections Specialist/AP 2016-2017
Responsible for a $30M dollar portfolio of over 300 accounts
Daily collection calls
Processed timely and accurate customer payments to accounts
Reconciled and resolved delinquent statements on past due invoices
Reviewed invoice coding, resolved invoice and purchase order discrepancies
Processed weekly check runs
Assisted with coding AP invoices and data entry
APPLIANCE WAREHOUSE (CONTRACT), Irving, TX 2015-2016
Accounting Clerk
Daily collection calls
Processed credit cards, money orders and cash payments from lockbox and applied payments to customer accounts
Performed various accounting department duties as assigned
SABRE HOSPITALITY – GENARES, Southlake, TX 2012–2015
AR Specialist
Responsible for a $1M-$2M dollar portfolio of over 100 accounts
Contacted customers with delinquent accounts, tracked and resolved accounts receivable discrepancies
Assisted with billing process, printed detail backup, verified billing statements for accuracy and matched detail backup to invoices
Processed and applied payments to accounts
Handled external and internal correspondence, faxes, and telephone requests to resolve account issues
Performed month end close; weekly/monthly reports
Assisted in filing accounts receivable payments
EDUCATION
MERIT COURT REPORTING COLLEGE, Van Nuys, CA
Typing, Business Accounting, Vocabulary, English, Steno Dictation and building 10 key skills
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