Hello

Joyce M Doby

**** * **** ***

Glendale, AZ 85303

602-***-****

ad4l1y@r.postjobfree.com

Skills

Computer, Customer Service, WFH, Good Listener and Empathy Experience

**/**/****-**//**/2023

Regional Acceptance Corp,1700 Desert Dr Tempe, AZ 85281 Collection Specialist

As a Collection Specialist My duties were to Monitor the firm's accounts receivable and identify overdue accounts. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. Use credit bureau data, post office information, internet search and other tools to try to locate customers who have moved or changed phone numbers. Maintain records of Contacts and attempted contact with delinquent account customers as well as records of any payments collected from the customer. Resolve customer issues and complaints concerning billing. Submit regular reports on the status of unpaid accounts and any repayment progress.

09/11/2021-03/14/2022

The Bank of the West 1625 W Fountainhead Pkwy,Tempe, AZ, 85282 Collections Representative

A Collections Representative to perform various collection duties on consumer accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries. Job Responsibilities: *Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. *Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls*Uses various collection systems to update customers' accounts and to send correspondence. *Ensure recovered/returned collateral is logged into the inventory system. *Identifies and handles problem title situations. *Processes sales proceeds and prepares sales packages.*Communicates with various auctions, repossession companies,

2

06/24/2020-09/06/2021

Valor Global 13430 N Black canyon HWY,Phoenix, AZ

Fraud Investigator Agent

We had a contract with DES.I set up new claims and pin reset.Fraud Investigators are responsible for taking inbound calls evaluating the circumstances of a case of suspected fraud and making recommendations about future measures. Working from home in a fast past call center.They may work for different institutions including law enforcement agencies, insurance companies, and professional organizations. 10/21/2019- 05/01/2020

American Auto Shield,1597 Cole Boulevard Suite 200,Lakewood, CO 80401 Claim Rep 11

I took new claim calls from repair facilities, collecting initial claim information, and ensuring that the caller is

transferred to the correct claims area for further handling. Handle incoming calls, averaging up to 80 per day

Collect information from the caller to set up pre-claim in the admin system Transfer the caller to the correct claims area

Data entry work when not answering calls

Perform all responsibilities to achieve individual goals for quality, time and customer satisfaction

Provide status on existing claims

Resolve caller issues and refer escalated items to higher levels for guidance Research inquiries in order to provide the caller with basic information Adhere to the attendance policy

Other duties as assigned

03/4/2018 - 08/5/2019

Sub Teach USA,1 Center 1 N #200, Paragould, AR 72450,870-***-**** Substitute Teacher

is a person assigned to work in the absence of a regular teacher to aid students in understanding a subject matter, as well

as to provide skills required for programmed lessons and purposeful training for the classroom you are assigned.

At the commencement of the school day, substitute teachers are expected to report to the school administrative office.Make use of instructional procedures and materials which are most suitable for attaining lesson goals.Go through the attendance according to the procedures of the school.Adhere to all procedures, guidelines, and policies 3

followed by regular teachers in line with recommended teaching procedure. 11/16/2016- 12/20/2017

Arise Virtual Solution,3450 Lakeside Dr,Miramar, FL, 33027 Virtual Agent

I interact with customers via phone, focusing on related questions, data entry, and navigation. • Research, analyze and determine an

appropriate course of action for customers. • Be a positive representative for the product; take a caring and empathetic approach to

customer interactions. • Articulate how to use the TurboTax product accurately and efficiently Screen share option available to help

guide the Customer thru resolve customer inquiries on the first contact. • Provide quality customer service while demonstrating the

ability to effectively troubleshoot and resolve advanced technical inquiries. • Act as a technical resource when assisting customers to resolve problems with devices and equipment. This was through a Virtual Call Center. 11/06/2015-08/12/2019

Delivery ASAP and Favored Pane,2545 Hempstead Tpke, Ste 401,East Meadow, NY 11554, 954-***-****

Still open to work when assignments come in my area. I'm a self-motivated entrepreneur. As a field rep my primary goal is to re-establish communication between the client and their

customer. MY work is distributed through a secure website, allowing me to print the work orders and contact letters from the

convenience of their own home. I provide Field Contact, Loss Mitigation, On-Site Inspections and other services. A typical field call, includes driving to an address, taking a picture of the location, delivering a letter to the addressee and if applicable asking the borrower

to contact the bank or picking up paperwork to be returned to the bank and assist Borrowers in filling out a income sheet, update

personal information. Assist client with a phone caller to the lender to help them understand what the lender need from them to

arrange a payment plan if needed. I log back into the website, upload photos and submit a summary report. In fact, I some carry a

laptop and portable printer and do all of my work from the road. I will have the flexibility to work the way that works best for me!

4

01/20/ 2008 to 12/6/2012

Accountemps/Bank of America Corporate office 10835 N 25th Ave Ste 150 Phoenix, Arizona, 888-***-****-Customer Associate Processed applications for reduced homeowner's payment or APR. Assisted customers who were 4 months or more behind on

lowering their payments or interests on their home loans. Assisted with their questions, concerns and completion and receipt of the

necessary paperwork. Worked with confidential materials and time sensitive issues. 04/11/ 2002-05/02/2017

eXp Realty,2415 E Camelback Rd, Phoenix, AZ 85016-Real Estate Agent Pinpoint the needs of your clients Handle contracts and closely review the closing statement before close Market properties for sellers through the local multiple listing service and advertising online Must demonstrate ability to coordinate between buyers, sellers,

mortgage lenders, title companies, home inspectors, appraisers, pest, and repair companies.

I Worked Realtor starting in 2010 alone with other jobs. Attached with my Resume is a list of the companies. Very long list.

Education

Brown Mackie College Moline, IL

Westford College of Real Estate.

Glendale, AZ

Contact this candidate