Shenita Walker

*** ********** **.

Thomasville GA.31757

ad4l1v@r.postjobfree.com

Cell: 229-***-****

Professional Objective

To secure a position within an organization that will allow cultivation of business strengths, foster growth and opportunity, and enhance leadership skills.

RELEVANT SKILLS & ABILITIES

• Skill in research and analysis

• Ability to work independently

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. EXPERIENCE

Inside Business Consultant:

09/2019- Present PPSC Aspire Health

• Responsible for managing an assigned Group of Customers on these topics: o Managing Customer Qualified Sales and Compliance targets each month;

Meeting or exceeding minimum TRV requirements

Meeting or exceeding minimum Generic Compliance percentages o Target selling of Pharmacy Select and other direct contracts

Pharmacy Select back up generic and supply contracts

Aspire direct manufacturer contracts

o Presenting Solutions to customers and encouraging adoption

*ex” returned goods program

*ex* Technology solutions

*ex” credit card processing

*ex* other services

o Prospect Appointment Setting using “Content messaging” provided by Marketing

See blog messaging on www.ppsconline.com

Use content provided by Marketing Director

Coordinating with prospect lists provided by Sales Directors each week. o Presenting Content Messaging to customers in coordination with Solutions or Target selling

• Participate in weekly Inside Business Consultant Team meetings

• Set example for peers in areas of personal character, commitment, organizational skills, and work habits

• Other duties as assigned

•

Personnel Technician III

05/2017-08/2019: State of Florida Department of Children and Families, Tallahassee, FL

• Review all Leave Requests and Certification of Health Care Provider forms to determine eligibility for FMLA

• Send communication to employee and supervisor regarding the employee's eligibility and designate the leave as such

• Enter and approve all appropriate FMLA leave requests in People First. Track FMLA leave usage Communicate any changes in the employee's FMLA status to the employee and supervisor

• Post notices of employee's need for sick leave donations. Collect Requests to Donate forms and review for eligibility to donate.

• Review Requests to Use Sick Leave Donation forms received for accuracy, completeness, and eligibility

• Adjust receiving and donating employees' sick leave balances in People First on a biweekly basis

• Return unused donations to the donor

Personnel Aide:

04/2016- 05/2017: State of Florida Department of Children and Families, Tallahassee, FL

• Process First Notice of Injuries

• Distribute work via Numara call case tracking system.

• Receive work from customers via HR email inbox and faxes.

• Conduct employment verification's, prepare personnel files.

• Answer screen, and direct phone calls from clients to appropriate persons.

• Open sort, and distribute incoming correspondence, including faxes, mail, and email. Key Accomplishments:

• Certificates for most production

• Highest performer for the months in ticket creation and tickets closure of the months of November, December, January, February, March and April

Administrative Associate:

06/2015-03/2016, Kelly’s Services Tallahassee, Fl.

• Performed general office duties and administrative tasks, according to job orders.

• Answer and direct phone calls

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system

Key Accomplishments:

• Responsible for being liaison between customers, vendors, and management on a daily basis.

• Made copies and/or scanned documents.

• Transferred caller to appropriate department / individuals. Insurance Representative II 01/2013-06/2015,

HP Tallahassee, Fl.

• Handle customer inquiries, complaints, billing questions and payment on claims billed.

• Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions Assisted on other contracts with different states such as Rhode Island and Georgia. Key Accomplishments:

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 400 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Customer Service Care Assistant:

04/2005-12/2012, A.C.S. Tallahassee, Fl.

Handled incoming calls from Medicaid providers responding to inquiries, resolving problems, and correcting claim errors.

Key Accomplishments:

• Facilitated call-backs and escalations of billing to act as support staff to better assist supervisors.

• Researched inquires and logged calls

• Was responsible for callbacks on escalated calls.

• Consistently provided support for guidance and training assistance to entry level staff.

• Assisted customers with filing Florida Medicaid claims, provided eligibility and prior authorizations. Administrative Associate:

09/2004-04/2005 Spherion Staffing Tallahassee, Fl.

• Performed general office duties and administrative tasks, according to job orders.

Key Accomplishments:

• Responsible for being liaison between customers, vendors, and management daily.

• Faxed time sheets and made copies and/or scanned documents. EDUCATION

08/1989-06/1993 Havana Northside High School

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