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Michael V. Cilmi

** ********* ****** ****: 732-***-****

Holmdel, New Jersey 07733 E-mail: ad4l1i@r.postjobfree.com SALES / ACCOUNT MANAGER / PROJECT MANAGER / DOCUMENTATION COORDINATOR / TECHNICAL WRITER - SENIOR BUSINESS / PROGRAMMER ANALYST – TEAM LEADER TRAINER TECHNICAL SKILLS

IBM 3090, 4381, 4341, AMDAHL 5900 Mainframe, VSAM, DOS/JCL, VM/CMS, VSAM, MVS

Focus, Easytrieve Plus, Cobol, Tesseract, Gener/ol

Internet Explorer, Outlook

PC Microsoft Windows, Excel, Word, PowerPoint, Visio, System Architect, FrontPage, Snagit SUMMARY

Over twenty-five year’s experience in structured systems analysis and processing; Areas of expertise are in Pharmaceutical, Health Care, Financial Systems and Government. Over ten years’ experience in Mobility Solutions (Law Enforcement, Commercial and Public Housing Sector) PROFESSIONAL EXPERIENCE

Imperial Dade, Jersey City, New Jersey Nov 2022 – March 2024 Technical Writer/Documentation Coordinator/Trainer

Created SOP documents and maintained an SOP Library

Responsible for creating and maintaining all types of documents

Assisted in writing IT proposals

Created Requirements and Design documents

Created Test Scripts and Test Plans for the new system

Created User Manuals and User Guides

Consultant Manager, Customer Support Staff, NYPD June 2015 to August 2022 Technical Writer New Jersey

Managing of the Customer Support Staff

Daily scheduling and back up support as needed when escalating issues as they arise

Troubleshooting the new Zebra Handhelds/Printers

Access and password login troubleshooting for over one thousand plus agents

Maintaining the inventory file for the Zebra Handhelds/Printers

Equipment reconciliation ensuring they are at the correct locations

Archiving of all deliverables.

Application testing of ASES Mobile Application Releases.

CJIS Certification current

Technical Writer/Documentation Coordinator/Trainer

Responsible for creating and maintaining all types of documents

Update and maintain SharePoint Site

Created Requirements and Design documents

Created Test Scripts and Test Plans for the new system

Created User Manuals and User Guides

Assisted in creating Site Surveys documents

Responsible for Site(s) before and after implementation of the system

Documented the Hardware/Application components

Responsible for all of the Maintenance/Inventory of hardware for the projects Page 2 of 4

Computer Systems & Methods Somerset, New Jersey Nov 2014 – April 2015 Sr. Business Development Manager

Leadership role for the execution of the marketing plan in place for Managed Services

Responsible for creating and maintaining all phases of the project

Responsible for creating the appointment settings

Responsible for creating sales campaigns focused on communicating and nurturing relationships with customers, and driving repeat sales

Mobizent, LLC. Edison, New Jersey April 2009 – June 2014 Sales Director May 2012 – June 2014

Responsible for meeting the quarterly and annual sales target

Created revenue forecasts and win/loss reports that illustrate the team's overall performance against quota

Responsible for creating sales campaigns focused on communicating and nurturing relationships with customers, and driving repeat sales

Developing and implementing quarterly and annual sales programs, plans and policies for every sale manager

Created training and development programs for sales managers

Integrating and aligning sales plans with available processes, IT systems, and other areas in order to increase the capability and success of the sales force

Ensure clients demands are met and that the client is satisfied

Conduct reviews on accounts on a regular basis to evaluate clients’ demands and usage of account Account Manager April 2009 – May 2012

Responsible for establishing and developing long-term relationships, while also servicing existing accounts

Responsible for seeking out and identifies new business opportunities

Initiating communication with decision makers to assess their needs and to sell the company's products and services

Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the Marketing department for purpose of enhancing the quality of service

Ensure clients’ demands are met and that the client is satisfied

Conduct reviews on accounts on a regular basis to evaluate clients’ demands and usage of account

Conduct assessments of clients’ credibility and perform billing duties at their requests 3i-infotech Edison, New Jersey July 2005 – March 2009 Project Manager

Responsible for creating and maintaining all phases of the project

Managed the complete development and installation of a work order system

Created a complete design and development of the application that involved capturing user information

Created Test Scripts and Test Plans for the new system

Created the proposal for work order project

Responsible for invoicing and collecting payment for the project.

Responsible for managing all phases of Technical documents, User Manuals, and Training for all government projects

Technical Writer/Documentation Coordinator/Trainer

Responsible for creating and maintaining all types of documents for Government projects

Update and maintain a Portal Site for client’s to view/copy/print all documents

Created User Manuals for Government projects

Conducted training and created Operational Support Procedures Manual to support training of user community for handheld device application system

Assisted in creating Site Surveys documents

Responsible for Site(s) before and after implementation of the system

Documented the Hardware/Application components

Responsible for all of the Maintenance/Inventory of hardware for government projects Page 3 of 4

RadPharm Princeton Radiology Pharmaceutical Research Princeton, New Jersey May 2005 - June 2005 Consultant Information Systems Technical Writer

Organize and translate software functionality and business processes into written documents

Participate in software development process, including requirements gathering and specification reviews

Review and edit documents to ensure consistency and compliance with document standards

Develop document and technical style guides and supporting templates

Develop help and CBT systems using RoboHelp and RoboDemo

Assist in developing and conducting training programs Stryker Orthopedics Mahwah, New Jersey Jan 2005 – April 2005 Consultant Technical Writer/Documentation Coordinator

Responsible for creating and maintaining the Change Control package and technical documents Application Installation/Operational Qualification (IQ/OQ) for the ERP project

Documented the Hardware/Application components

Assisted in the development for the Tools, Process and Methodologies for the System Infrastructure Johnson & Johnson Piscataway, New Jersey Nov 2004 – Dec 2004 Consultant Technical Writer

Created User Manuals for State Medicaid, Medicare Pricing Rebate project

Generated technical documents to support the project Citigroup Brooklyn, New York Nov 2004 – Nov 2004

Consultant Technical Writer

Developed the analysis documentation for the Operation department AIG American International Group Parsippany, New Jersey Aug 2004 – Oct 2004 Consultant Underwriter Technical Writer

Updated User Manuals for American International Underwriters Strategic Reinsurance Publish System

Responsible for the technical documentation needs of the project First Genetic Trust Rutherford, New Jersey May 2004 – July 2004 Consultant Clinical Technical Writer

Created User Manuals for online Clinical Data Management System

Assisted with the technical documentation needs of the project Schering-Plough Union, New Jersey March 1998 - April 2004 Consultant Documentation Coordinator/Technical Writer

Developed and maintained Standard Operating Procedures (SOPs) documentation for Labs Information Systems

Interviewed clients, gathered requirements, and authored/produced Application Installation/Operational Qualification (IQ/OQ), Functional Requirements Specifications (FRS), System Design Specifications (SDS), Test Plans, Test Scripts, Administration Guides, User Guides, Validation Protocols, 21 CFR Part 11, and Project Development Guidelines

Wrote Test Plan, executed Unit Testing, and documented outstanding issues for a company-wide maintenance system including WMS

Compiled FRS documentation and Operational Support Procedures Manual to support training of user community for Samples Literature Automation (SLA) System

Implemented and applied templates for various documentation standards

Responsible for creating PDF files for uploading and downloading data from Disk / CD and provided support

Created online data for intranet system

Created all types of Microsoft Templates

Consultant Senior Business Analyst/Programmer

Created and maintained Focus reports and provided production support

Developed specifications for work products for several mainframe system applications

Performed Business Requirements gathering activities, developed data flow diagrams, and designed and produced deliverables documentation

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Consultant Team Lead

Created Year 2000 documentation

Outlined Samples Literature Control (SLC) system by aging data for files and reports

Conducted Gap Analysis to identify system flaws

Coopers & Lybrand LLP, Edison, New Jersey May 1995 – Jan 1998 Programmer Analyst

Created Cost/Benefit analysis reports, defined business requirements and user interface

Wrote specifications, Test Plans, Coding and Testing on numerous systems and major conversion projects Aetna Health Plans, Iselin, New Jersey (formerly HealthWays) Nov 1987 – May 1995 Senior Programmer/Analyst

Coded in COBOL, GENER/OL and Easytrieve Plus for Membership, Demographics and Claims systems

Developed programming specs, data and report analysis and maintenance

Responsible for uploading and downloading data from PC to Mainframe

Trained new staff and Interfaced with users

Gateway State Bank, Staten Island, New York April 1987 – Nov 1987 Internal Support

Implementation of data to ISC System

First Nationwide Bank, Staten Island, New York Jan 1983 – Mar 1987 Customer Service Representative

Responsible for Money Transactions

Education

Pace University, Management Information System

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