GABRIELLA CORDERO

CUSTOMER SERVICE REPRESENTATIVE

CONTACT

EMAIL:

ad4l18@r.postjobfree.com

PHONE:

816-***-****

ADDRESS:

**** * ******** **, ************,

MO 64055, USA Independence,

MO, 64055

EDUCATION

PINNACLE CAREER

INSTITUTE

GPA: 4.0

Kansas City, MO

Completed coursework towards

Medical assistant/ Phlebotomists

Clinical Medical Assisting (Feb

2011)

BLUE VALLEY NORTHWEST

Overland Park, KS

High School Diploma (May 2009)

CAREER OBJECTIVE

Adaptable professional with 5.5+ years of experience and a proven knowledge of customer retention, con ict resolution, and customer service. Aiming to leverage my skills to successfully ll the Customer service representative role at your company.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Midwest periodicals, Shawnee mission, KS / Oct 2012 – Feb 2015 Used personal and persuasive skills to sell magazine subscriptions to customers. Attention to detail and suggestive selling landed me one of the top sellers of my department. handling 100+ calls a day using excellent communication skills, enthusiasm, and dedication. OVERNIGHT SHIFT SUPERVISOR

IHOP, Overland park, KS / Jun 2010 – Mar 2012

Exceptional and interpersonal team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues. Talent for quickly resolving issues prior to escalation. Serviced multiple tables with prompt and courteous service while handling deliveries and food orders. Responsible for employee checkouts, money management of night shift, and morning deposits for the restaurant.

MARKETING ASSOCIATE

Liberty Tax, Overland Park, KS / Jan 2008 – May 2009 Develop and maintain constructive professional relationships with businesses. Execute day to day tasks and work personally with management to promote our business using marketing strategies. Great interpersonal communication skills, enthusiastic, team player. Excellent public relation skills and ability to build rapport with local businesses.

REFERENCES

MIKEL KENDRICK, IN-TERMINAL LEAD, ITS LOGISTICS &

TECHNOLOGIES

913-***-**** - ad4l18@r.postjobfree.com - Family friend KELLY KROLL, ADMINISTRATION ASSISTANT, GLOBAL

GROUND SUPPORT LLC

913-***-**** - ad4l18@r.postjobfree.com - Family friend