Amarender

402-***-****

ad4l13@r.postjobfree.com

SUMMARY:

●Over 7 years of IT experience including 6 years as a Salesforce.com and Force.com platform Administrator and Developer.

●Expertise in configuring, administering, implementing, and supporting Salesforce.com SFA applications on the Force.com Platform.

●Proficient in Lightning Web Components (LWC), with hands-on experience in creating interactive interfaces using Lightning components, Lightning Design System, and designing Lightning Web Components to display record information in grid form.

●Extensive experience designing custom objects, fields, page layouts, relationships, workflows, validation rules, and approval processes to meet application requirements.

●Skilled in Package development and deployments, with hands-on experience in Apex Classes, Triggers, Batch Classes, Schedule Classes, and Test Classes.

●Strong knowledge of Salesforce.com Web Services APIs, particularly REST-based Web Services.

●Proficiency in designing junction objects and implementing advanced fields, as well as creating security and sharing rules at different organizational levels.

●Experienced in integrating Salesforce with third-party solutions such as Egnyte,Calendly,Marketo, DocuSign, Outlook, and Licensing Systems.

●Strong grasp of web technologies including JavaScript, HTML5, and CSS.

●Familiarity with integration tools like Dell Boomi.

●Skilled in data migration from traditional applications to Salesforce using Data Loader Utility.

TECHNICAL SKILLS:

Salesforce Technical

LWC,Apex,Trigger,ApexScheduler,SOQL,DML,BatchApex,Web-Service, Visualforce (Page, Controllers)

Tools

Apex Data loader, Work Bench, Bitwarden, Lighting Inspector

IDE

Visual Studio Code (VSCode), IntelliJ IDEA

Version Control/Deployments

Git, Octopus server

CERTIFICATIONS:

●Salesforce.com certified Administrator

●Salesforce.com certified Sales Cloud Consultant

●Salesforce.com certified Platform Developer-I

●Salesforce Certified Platform App Builder

●Dell Boomi Associated Developer

PROFESSIONAL EXPERIENCE

Advisors Excel, Kansas, KS Oct’20 - Dec’20

Salesforce Developer/ Admin

Responsibilities:

●Led the end-to-end implementation of Salesforce projects, collaborating closely with diverse business user groups to gather and document requirements.

●Developed Lightning Web Components (LWC) for new Lightning pages within package orgs, enhancing user experiences.

●Independently managed and executed multiple projects, ensuring seamless coordination and timely delivery.Reduced administrative workload by implementing metadata packages for efficient implementation and deployment.

●Developed complex code using design patterns and SF Best practices

●Enforced high code coverage and thorough unit testing

●Liaise with config and admins regarding system bottlenecks and improvements Integrated BombBomb, Calendly and other 3rd party manage packages

●Managed Package config and code updates.

●Worked in both Admin and Developer roles to handle the tickets and integration for hundreds advisors orgs

●Utilized Metadata API to programmatically make updates to hundreds of individual

●Orgs while preserving individual customizations

●Peer review and approve code changes using github Mentor new developers on best practices and workflow

●Successfully integrated third-party managed packages, extending Salesforce functionalities and meeting specific business needs.

●Simultaneously handled development and customization of managed packages to align with project requirements.

●Reduced admin workload by implementing metadata packages with scripts and instructions.

●Translated business requirements and Entity Relationship diagrams into Salesforce custom objects, master-detail relationships, and lookup relationships.

●Implemented validation rules, formulas, workflows, email services, and approval processes using Apex customization to meet complex business logic needs.

●Orchestrated the migration of data, including active and historical records, from Microsoft Dynamics CRM to Salesforce CRM using Data Loader and Data Import Wizard, managing millions of records.

●Oversaw user management, including Public Groups, sharing settings, Profiles, and Roles within Salesforce CRM, implementing Single Sign-On with SAML on force.com.

Environment: LWC, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Financial Service Cloud,Sales-Cloud,Service-Cloud,SOQL,SOSL,Integrations,Octopus,BitWarden.

Commerce Bank,Kansas City,MO March 2019 – Oct 2020

Salesforce Developer/ Lightning Developer

Responsibilities:

●Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

●Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.

●Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

●Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.

●Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

●Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

●Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

●Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

●Develop & Scheduled batch process for administrative tasks like periodic data cleansing, security setup and workflow update.

●Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business processes.

●Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.

●Designed and developed Service cloud and integration.

●Increased overall code coverage to make full org deployments possible for CI Enforced complex sharing and security rules using public groups, roles, sharing rules.

●Implemented Data Loader through the Command Line Interface to extract the data from the database.

●Configured Chatter for the Users in the Organization for collaboration.

●Extensively involved in Data Migration from three legacy systems to Salesforce.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, SOQL, SOSL, Workflow & Approvals, Java, Ant, Custom Reports, Dashboards, Oracle, Windows.

InterContinental Hotels Group(IHG), Atlanta, GA Apr 2018 - March 2019

Salesforce Developer/Admin

Responsibilities:

●Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.

●Provided development, implementation, and updating focusing on Sales cloud and Service cloud.

●Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.

●Performed information approval and utilize information utilities including Data Loader and Mass Delete

●Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

●Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.

●Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.

●Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.

●Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.

●Experience in Setting up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.

●Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.

●Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.

●Approval Process for approving new accounts and another business process.

●Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.

●Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact,

●Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.

●Worked in preparing for the Force.com stage by making custom items, fields, tabs and filled protest information utilizing Data Loader.

●Customized Chatter objects and tabs to view progress and discussion on business process.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

E3 Global Inc, Katy, Tx Aug 2016 – March 2018

Salesforce Developer/Admin

Responsibilities:

●Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

●Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

●Created the console on Service cloud and configured all components on this Service console.

●Managed different cases on the console using Service Cloud.

●Worked on Customer Portal (Cases), provided solutions for Customers raised cases in portal.

●Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.

●Created page layouts, search layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.

●Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.

●Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

●Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

●Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

●Implemented WSDL in the application for access to data from external systems and web sites using Force.com web services API.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Control

EDUCATION:

●Bachelors in Electronics from JNTUH, Hyderabad, INDIA.

●Master’s in computer information science, Kent State University, OH,2016

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