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Supply Chain Customer Service

Location:
Wixom, MI
Posted:
March 27, 2024

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Resume:

SAMMY

SOLOMON Wixom, MI

805-***-**** ad4l0z@r.postjobfree.com

Accomplished trainer and coach for FedEx Express and Ground dispatch teams. Extensive experience with business process improvement, data analysis, driver recruiter and acting as liaison between regional and district teams to ensure an efficient and successful dispatch operation.

EDUCATION

BACHELOR OF SCIENCE: AGRICULTURAL ECONOMICS

Michigan State University

EXPERIENCE

SUPPLIER RISK ANALYST FOR GM

Ryder Logistics Warren, MI

APRIL 2022 – PRESENT

• Work with GM Tier 1 supplier base to create

transparency in their supply chain sub tier

mapping

• Resolution processes/procedures to ensure

maximum efficiency, accuracy, and proper

coordination within the different areas of risk

mitigation

• Work with and educate our GM Buyers on risk

resiliency when bringing on new suppliers

LOGISTICS ANALYST AND ROUTER

US Foods Wixom, MI

OCTOBER 2021 – MARCH 2022

• Utilized routing software to build delivery routes, focusing on optimization, efficiency, and customer needs

• Worked closely with Sales, Customer Service, and Warehouse staff to determine delivery feasibility

• Analyzed reports to prepare and forecast for any service disruptions or volume increases due to potential customer need

DRIVER MANAGER

Rockwell Medical Wixom, MI

AUG 2020 – MAY 2021

• Worked effectively within RTI Surgical and other Rockwell operating departments to effectively

manage the operation of RTI in the execution of

the department and delivery of customer orders

• Responsible for assignment, dispatch, and

supervision of all drivers and administered policies that involved driver control and discipline

• Monitored driver performance in accordance with

requirements for safety and compliance with DOT

standards and driver performance reviews

• Responsible for the recruitment, hiring and

training of DOT CDL drivers

• Maintained all required reports and forms that are necessary for the functions of DOT

DRIVER MANAGER

Michigan Trucking Company, Inc. (Partner of FedEx Ground) Lansing, MI APRIL 2016 – AUGUST 2020

• Oversaw entire daily pick-up and delivery operation

• Worked with business owner daily to solve issues regarding staffing, hiring, training, service problems, late freight, and any other concerns that arose

• Responsible for recruitment and hiring CDL/non CDL drivers

• Coordinated with FedEx Ground management to ensure on time delivery/pick-up, safety, and community involvement CUSTOMER PICKUP SPECIALIST

LINEHAUL SUPERVISOR

CONTRACTOR RELATIONS SPECIALIST

FedEx Ground Michigan, Kentucky, Texas

APRIL 2011 – APRIL 2016

• Conducted weekly staff meeting with dispatch

team to ensure corporate goals and objectives

• Participated in cross-function Market Council

meetings with other FedEx Operating Companies

to streamline processes and achieve results for

our internal and external customers

• Built relationships with contractor base and

station management to gain buy-in for a positive

customer experience

• Performed ISO internal audit to ensure

compliance to internal controls and department

practices

DOMESTIC OPERATIONS

ON-ROAD SUPERVISOR

FedEx Express Michigan, California, Idaho

OCTOBER 1995 – APRIL 2011

• Planned and executed courier route assignments based on workforce availability, scheduling parameters, and service area changes/ conditions

• Monitored route loads to ensure balance of workload and flexibility of workforce in the event of breakdowns, weather, emergencies, and uncovered routes

• Worked with station management to restructure routes as needed to increase productivity and route optimization

• Trained new couriers utilizing FedEx Express standards and methods to preserve service guarantees to our customers



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