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Customer Service Project Manager

Location:
San Antonio, TX
Salary:
$95,000.00
Posted:
March 27, 2024

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Resume:

Thomas Culver

**** ****** ***** #***

Houston, TX 77063

Phone: 713-***-****

Email: ad4l0c@r.postjobfree.com

Over 28 years sales and construction management experience dedicated to achieving profitability and delivering outstanding customer service. Background includes sales of multimillion dollar custom homes, computer software and cellular technology. Energetic sales professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Treat each customer as a potential lifetime purchaser. Convey a professional image of honesty and concern for my customers’ needs. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging superintendent position with the opportunity for professional growth.

Experience

Stovall Interests

Project Manager, Houston, TX 2019 – 2024

Manage all variables of project, Breaking ground to Completion.

Negotiate all contracts with all trades, Prepare submittals, Experience in Million dollar Corporate large scale construction.

Oversee all communications with Architects, Engineers, Independent School Departments.

Experience in “Ground Up Construction, Multi-family, Restaurant, Large Site Work Projects- Apartments and Church remodels.

Complete all Budgets with all involved.

Experience in Procore construction software.

10 Years Commercial construction 8 Years in Multi-family

Independent Contractor / President 2006 - 2024

Culver Development, Houston, TX

· Sales and marketing of New Home construction and Commercial remodeling.

· Completed homes in the range of 5000 Sq. Ft – 14,000 Sq. Ft..

· Experienced in open communication with Customer “change orders”.

· Skilled in Commercial construction build out – New construction and “Strip center” build out.

8 Years of Commercial construction Multi-family, Strip center, and Lube centers.

Site work, Utilities, Drainage, and Construction of commercial buildings.

· Supervised a team converting a “Concrete building to a restaurant”.

· Responsible for all operational areas (sales, advertising, marketing, P/L, accounting, purchasing, inventory control, workplace safety, bids, contracts, permits, data entry, correspondence, telephones, faxing, filing, customer satisfaction).

Experience in Large warehouse construction.

Site development – large scale apartment properties up to $30,000,000.00

Working on Class A,B,C, & D Apartment properties.

Knowledgeable of Government assistance Housing rules and regulations.

OSHA 10 Certified.

Temporary Travel Contractor

2022 – Consulted as traveling Field Supervisor. Worked in Michigan $2.5 million. Worked in Ohio on $4.5 million Projects.

Rockwell Homes, Superintendent 2004 – 2006

Constructed in a gated neighborhood, built 8 homes ranging ($800,000 – $1,300,000.00/

5000 - 8500 Sq. Ft.)

Supervised complete building process – Assisted in managing homes in a “Production and build own lot” environment.

.

Vice-President, Operations and Construction 2002 - 2004

Thompson Custom Homes, Houston, TX

VP of Construction

· Managed a team of superintendents and maintained relationships with clients on a daily basis.

· Responsible for architectural meetings, permits, contract negotiations, development, review, and maintenance of all budgets and schedules.

· Introduced innovative customer service program (“Putting-customer-1st”), including customer-satisfaction surveys and follow up contact, to generate additional sales.

Project Manager, Commercial and Mult-Family Construction 1999 - 2002

Property Improvements, Houston, TX

· Managed remedial/corrective projects and large apartment renovations (exterior and interior).

· Responsible for new construction of Apartments.

Site Manager for commercial high-rise and strip mall construction.

Project Manage overall restaurant subs – experience in Commercial A/C systems, Kitchen

ventilation, Refrigeration, and “Grease trap/ waste systems”

Working understanding of Restroom access and “ADA city code” requirements.

· Extensive traveling (Amarillo, Austin, Dallas, and Houston) to supervise and troubleshoot.

Ground up new construction of properties including – Site work, Utilities, Foundations and completion of project.

Sales Representative - Major Accounts 1998- 1999

Konica Business Technologies, Houston, TX

· Established and developed business sales with local banks ($500K to $1M average sale).

· Demonstrated ability to convert initial sales into larger contracts through effective client relationship-building and networking skills.

Sales Manager 1995 - 1998

Houston Cellular, Houston, TX

· Originally hired as Sales Representative; promoted to Sales Manager.

· Consistently exceeded individual and team sales targets.

· Recruited, interviewed, hired, trained and managed up to7 Sales Representatives.

· Conducted training seminars in AT&T sales, marketing, and management system.

Education and Credentials

B.A. Degree (in progress)

University of Houston, Houston, TX (anticipated graduation 2024)

High School Diploma

Port Neches Grove High School, TX 1987

Computer skills include Microsoft Office Suite (Word, Access, Excel & PowerPoint), CAD.



Contact this candidate