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Customer Service Office Manager

Location:
Houston, TX
Posted:
March 27, 2024

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Resume:

Javion Troxler-Terry

Cell: 713-***-****

ad4l01@r.postjobfree.com

Experienced office manager with extensive experience in customer service, shipping, and office administrative management. Excellent interpersonal and communication skills; used effectively while interacting with internal/external customers, management, and office personnel. Effective problem solver in managing day-to-day business operations.

QUALIFICATION HIGHLIGHTS

Warehouse Management

Inventory Management

Customer Service Professional

Event Planning

SAP, ADP & PeopleSoft

ERP, Oracle/ROSA Software

Licensed Forklift Operator

Microsoft Office Suite

Outlook, Word, Excel, and PowerPoint

PROFESSIONAL EXPERIENCE

Bracewell, LLP, Houston, TX 2022 - Present

Workflow Coordinator/Special Services Manager

Manage the Mailroom and copy center in office services.

Maintain contracts with vendors such as Staples, Parks Coffee, Canteen, FedEx, UPS, Distribution by Air (DBA), Iron Mountain, Pitney Bowes, and Houston Express Courier services.

Ordering of office supplies from All State Legal and Staples.

Maintenance of RICOH & HP copying machines.

Submitted and approved departmental and vendor invoices into Chrome River Expense Reporting.

Orchestrate and organize inter-office relocations as well as set up offices for new employees.

Special events coordinator.

Conference room set up.

Evaluate employees and submit annual reviews.

Negotiate, supervise, and monitor contract maintenance services.

Submit payments and invoices to accounts receivable and accounts payable.

Hewlett Packard Enterprise (HP), Tomball, TX 2016 – 2022

Warehouse Manager/Facilities Supervisor

Managed the integrity and accuracy of shipping/receiving from warehouse. Perform other warehouse and related duties, operating and handling equipment as necessary. Use of RF Scanners, ORACLE/ROSA software.

Accountable for inventory, inspection, and reconciliation, against purchase orders, and Bill of Lading for goods received. Record and document inventory discrepancies. Manage and ensure on time shipments.

Trained and coaches team on ERP system. Monitor and verify ERP transactions to ensure accuracy.

Supervised employees and monitor team performance; take action to keep team on track and help in overcoming barriers in warehouse shipping.

OSHA certified and compliant.

Occidental Petroleum & Gas, Houston, TX 2015-2016

Office/Facilities Service Clerk

Received, sorted, and distributed inbound/outbound company mail. Advance use of FedEx/UPS shipping systems. Negotiated rates with UPS and FedEx representatives.

Transmitted information and documents using computer, mail, or facsimile machines.

Maintained companies printing systems by ordering and replacing cartridges as needed.

SYSCO Corporation, Houston, TX

Administrative Shipping Clerk 2014 – 2015

Performed administrative shipping tasks for company; processed shipments to 76 domestic and international subsidiary locations. Prepared required documentation for international and domestic shipments.

Transmitted, documentation and information via computer, mail, and facsimile machines.

Received, sorted, and distributed inbound/outbound company mail via FedEx, UPS, and US Mail; negotiated shipping rates for company. Maintained office supply inventory, ordered, and restocked as needed.

EDUCATION

Associates of Applied Science in Business Management, Houston Community College, Currently

Associates of Science in Criminal Justice, Remington College, 2019

ADA S. McKinley Lakeside, High School Diploma, Chicago, IL, 2009



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