LAYLA POLANCO

914-***-**** ● ad4l00@r.postjobfree.com ● Yonkers, NY 10701

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. EXPERIENCE

Full time teller Citizens bank, Yonkers, NY

FEB '23 - JAN '24

● Licensed

● Balanced cash drawer and maintained full accountability for assigned cash on hand.

● Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.

● Completed financial transactions, including deposits, withdrawals, and loan payments. Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly.

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● Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.

● Assisted management in bank opening and closing procedures. Sales Representative Team Leader Optimum, Bronx, NY MAR '22 - AUG '23

● Conducted regular training sessions on new products, customer service standards and sales techniques. Developed and implemented successful strategies to increase team performance, resulting in a 20% growth in sales.

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Created and maintained positive relationships with clients through effective communication, negotiation and problem-solving skills.

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● Assisted with onboarding of new staff members, ensuring they received appropriate training and support.

● Maintained accurate records of customer purchases to facilitate future marketing efforts. Sales Associate Sales associate T-Mobile, Yonkers, NY FEB '22 - MAR '22

● Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

● Committed to delivering excellent customer service while working in a fast-paced environment.

● Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

● Identified ways to improve efficiency in operations and implemented process changes.

● Troubleshot minor problems and reported larger technical issues. Telemarketer US moving enterprises, Yonkers, NY

SEP '21 - FEB '22

● Followed prepared sales script to provide accurate information about products price, features, and benefits.

● Conducted client or market surveys to obtain information about potential customers.

● Asked relevant leading questions to understand customer needs.

● Consistently exceeded weekly and monthly sales goals.

● Provided accurate product information to customers in order to meet their needs.

● Recorded names, addresses and reactions of contacted prospects into database. Home Health Aide Regency healthcare, Bronx, Ny

JAN '20 - AUG '21

● Licensed

● Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.

● Offered companionship and emotional support to clients while assisting with daily tasks.

● Prepared beds and changed linens, maximizing patient comfort.

● Assisted patients with bathing and grooming to encourage personal hygiene.

● Transported patients to bathroom and provided incontinent care. SKILLS

Cash Handling Expertise Sales and Cross-selling Computer Literacy Decision Making Abilities Banking Product Knowledge Fraud Detection Proficiency Multitasking Capabilities Customer Service Excellence Financial Record Keeping Problem Solving Abilities CERTIFICATIONS

Home health aid Teller

LANGUAGES

Spanish

Bilingual

I'm Hispanic

REFERENCES

Denis Zepeda

Citizens Bank

Branch Manger X Manager

646-***-****

ad4l00@r.postjobfree.com

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