Rhonda L. Alexander

**** ******** **** ***** ********, GA 30087 224-***-****

ad4kzz@r.postjobfree.com

Dedicated customer service professional with 15+ years of experience in call-center service and customer service settings. Consistently achieve record-high customer satisfaction rankings, articulating product benefits and creating solutions that provide value to the customer and generate repeat business. Highly organized, efficient and skilled in a variety of office support tasks; lead by example and ensure the execution of all safety, security, quality and organizational operations policies. Employer Summary

Iron Mountain Inc Norcross, GA Customer Care Professional I October 2021 to Present PRIMARY DUTIES:

● PROVIDING PROMPT AND PROFESSIONAL CUSTOMER SUPPORT BY

● RESOLVING CUSTOMER INQUIRIES THROUGH FIRST CALL OR FIRST CONTACT RESOLUTION. LISTEN AND RESPOND TO CUSTOMERS ENSURING TOTAL CUSTOMER SATISFACTION BY RESPONDING TO CUSTOMERS IN A PROFESSIONAL AND COURTEOUS MANNER WHILE ENSURING CUSTOMER REQUIREMENTS ARE MET IN A TIMELY AND CONSISTENT MANNER.

● ORDER ENTRY, ORDER RESEARCH AND ORDER INQUIRY.

● ENSURE CUSTOMER REQUIREMENTS ARE RESOLVED IN ACCORDANCE WITH SERVICE LEVEL AGREEMENTS AND PERFORMANCE METRICS.

NCOURT CALL LLC ALPHARETTA, GA FINANCIAL Customer Service Agent I NOVEMBER 2019 TO OCTOBER 2021

PRIMARY DUTIES:

● RESPONSIBLE FOR ALL CUSTOMER INQUIRIES AND PROCESSING CREDIT CARD PAYMENTS.

● PROVIDE EXCELLENT SALES AND CUSTOMER SERVICE.

● FOLLOW UP TO CUSTOMER INQUIRIES WORK WITH CONFIDENTIAL INFORMATION.

● WORK TO RESOLVE ISSUES ON FIRST CALL ENTER DATA FROM CUSTOMERS. APPROPRIATELY AND EFFECTIVELY COMMUNICATE.

BEAUTY TRENDZ BEAUTY SUPPLY- (LILBURN, GA) -BEAUTY SALES REP, NOVEMBER 2018 TO OCTOBER 2019

PRIMARY DUTIES:

● Build relationships and inspire loyalty.

● Recommend additional and complementary products.

● Inform customers of current promotions and events.

● Set up advertising displays and arrange merchandise to highlight sales and promotional events. Ensure our customers are informed about weekly sales.

● Complete transactions accurately and efficiently.

● Maintain a professional store environment and communicate inventory issues. AMC ONE STOP FUEL - (CHICAGO, IL) - CASHIER/DELI, APRIL 2016 TO MARCH 2018 PRIMARY DUTIES:

● Processes member orders, collects payment while providing a high level of member service. Performs clean up, department set-up and closing tasks as necessary.

ADA S. MCKINLEY HIGH SCHOOL – (Chicago, IL) — Tutor/Disciplinary, August 2012 to September 2014

PRIMARY DUTIES:

● Screen telephone calls, inquiries and requests, and handle them when appropriate; greet and guide visitors

● organize and maintain student personal accounts and make appointments

● assist in administering the tardy policy and in-school suspension/work detail

● support police with student investigations; provide student counseling in support of institutional policies and regulations;

● develop and implement a strategic plan for enhancing and improving campus culture and environment;

● produce documents, briefing papers, reports and presentations, carry out background research and present findings into subjects the Dean of Students is dealing with; and demonstrate role modeling, ethical decision-making, and cultural competency.

UNIVERSITY OF ILLINOIS MEDICAL CENTER (Chicago, IL) — Labor and Delivery Liaison, January 2007 to April 2011

PRIMARY DUTIES:

● Served as first point of contact for the Labor & Delivery Nursing Station

● fielded and routed multi-phone lines, greeted visitors and responded to customer and vendor inquiries;

● registered patients for examinations, scheduled follow-up appointments, and maintained security reports for newborns;

● collected financial and insurance data to ensure full and proper payment; accurately organized and maintained filing systems for managing patient information; and prepared confidential files for physicians and medical technicians.

● Assists the operating room staff in preparing the O.R suite for surgery by verifying instruments trays are available prior to case start times. Keep track of case flow during the day, monitor instruments needs, and notify SPD personnel in advance of any possible additional emergent instrumentation needs.

● Able to resolve issues or offer alternatives when necessary. BANK ONE CORPORATION (Chicago, IL) — Call Center CSR II, 03/2002 to 11/2006 PRIMARY DUTIES:

● Managed call-center for all internal and external calls,

● provided quality service to customers and associates inquiring about personal and retail account;

● retained confidential account records, validated content and resolved various claims for unauthorized debits;

● contributed to a 15% sales increase for the quarter by communicating product benefits and providing stellar service.

● WESLEY-JESSEN VISION CORPORATION (Des Plaines, IL) — Sr. Customer Service Representative, 03/1997 to 10/2001

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● Reconciled monthly and quarterly statements for administrative review key accounts;

● created databases and spreadsheets that improved inventory management and reporting accuracy;

● responded to telephone inquiries about the availability of products or status of orders; accessed electronic and paper cataloging systems;

● recommended solutions within customer budgets and proactively followed up with all leads;

● handled the processing, distribution, accuracy verification and maintenance of invoices, interfacing extensively with suppliers.

Education

DUNBAR VOCATIONAL HIGH SCHOOL (Chicago, IL) — High School Diploma 1992

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