JOSHUAH ALAN GENTRY

Roseville CA +1-916-***-**** ad4kys@r.postjobfree.com

SUMMARY

Results-driven Logistics Specialist/RMA Coordinator with a distinguished background in optimizing supply chain operations and managing the return merchandise authorization (RMA) process. Proven success in enhancing overall efficiency through strategic logistics planning and meticulous execution. Recognized for expertise in inventory management, order fulfillment, and fostering collaborative relationships with cross-functional teams. Adept at implementing process improvements to drive cost reductions and elevate operational performance.

SKILLS

Proficient and highly advanced using Microsoft Word, Excel, SharePoint, Cgsheets

Knowledgeable about global trade regulations, customs procedures, export controls, and trade sanctions.

Proficient in using ERP systems, CRM such as SAP, Oracle WMS, and Manhattan Active WMS

Excellent written and verbal communication skills

Data Entry

Resolving Customer escalation issues

Strong computer skills

WORK EXPERIENCE

Logistics Specialist/RMA Coordinator 09/2022 to 04/2023

CommScope (Google)

Oversaw end-to-end logistics processes, including transportation, warehousing, and distribution.

Collaborate with internal teams to optimize supply chain efficiency.

Coordinate the RMA process from initiation to resolution, manage and resolve customer escalation issues ensuring compliance with company policies and industry regulations.

Communicate effectively with customers to understand RMA requirements and provide timely updates.

Conduct regular audits and cycle counts to ensure accurate inventory levels.

Maintain detailed records of shipments, RMAs, and inventory movements.

Generate regular reports on logistics and RMA performance for management review.

Import/export procedures and understanding of international trade laws.

General Contractor 01/2016 to 07/2022

Lofton Construction

Lead and manage construction projects, including planning, scheduling, and budgeting, while ensuring adherence to project timelines and financial targets.

Collaborate with architects, engineers, subcontractors, and other stakeholders to ensure seamless communication and coordination throughout the construction process.

Implement and enforce quality control measures to guarantee that all construction work meets or exceeds industry standards and client expectations.

Oversee and enforce safety protocols on construction sites, promoting a culture of safety awareness and ensuring compliance with relevant regulations.

Negotiate and manage contracts with subcontractors, suppliers, and other service providers to secure the best terms and ensure timely delivery of materials and services.

Maintain positive relationships with clients by providing regular project updates, addressing concerns, and ensuring overall client satisfaction.

RMA Coordinator/F5 Warehouse Lead 01/2005 to 12/2015

COKEVA Inc.

Responsible for creating maintaining and managing the Return Merchandise Authorization (RMA) process, ensuring accurate documentation, and coordinating returns with customers and vendors.

Oversee the day-to-day operations of the F5 warehouse, including receiving, storing, and dispatching goods.

Coordinate the transportation of goods from the warehouse to various distribution points, ensuring timely and cost-effective delivery. Oversee day-to-day warehouse operations using Manhattan Active WMS.

Ensured the import and export activities complied with relevant laws and regulations. Conducted risk assessments, implemented compliance programs and monitored trade activities.

Lead the implementation of Manhattan Active WMS in new warehouses or during system upgrades.

Manage and maintain accurate inventory levels using Manhattan Active WMS

Work closely with RMA coordinators and warehouse staff to identify and address quality issues/escalations, root cause data analyses and implementing corrective actions.

Material Handler 07/2000 to 01/2004

Hewlett Packard

Responsible for managing the flow of materials within the supply chain, ensuring timely delivery and availability of components for manufacturing processes.

Oversee day-to-day warehouse operations, including receiving, storing, and issuing materials. Ensure accuracy in inventory management and implement efficient warehouse processes.

Coordinate transportation and logistics activities related to material movement. Work closely with carriers and vendors to optimize shipping routes and reduce lead times.

Collaborate with production and procurement teams to forecast material requirements. Develop and execute plans to ensure adequate stock levels, minimizing shortages and excess inventory.

Monitor and maintain accurate inventory levels. Implement inventory control procedures to minimize discrepancies, conduct regular audits, and generate reports for management.

Analyze and improve the efficiency of material flow processes. Implement strategies to streamline material handling, reduce lead times, and enhance overall supply chain performance..

EDUCATION

GED 2002

Associate’s in science Sierra College CA,US

CERTIFICATIONS

Forklift Certification

5S trained and Certified

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