Store Associate Customer Service

ROBERT KURUGA KINYUA

Email: ******.********@*****.*** / Mobile:70421803

SUMMARY

With over 10 years of experience in the diverse industry to deliver the highest level of client satisfaction continuously. Have been a part of the strategic business administration team which plans for strategic sales, marketing, and finance of the organization.

CORE COMPETENCIES

• Strong ability to drive high productivity and lower cost

• Efficient team player with an ability to work across multiple functions and discipline

• Excellent interpersonal skills and good ability to manage and resolve end-user support issues

• Expertise in effective and efficient finance management

• Highly organized with strong leadership and analytical skills PROFESSIONAL EXPERIENCE

Unimoni Exchange LLC - cashier/Teller

Teller Dec 2017 up to date

• Serving customers by completing account transactions.

• Providing account services to customers by receiving cash deposits.

• Answering questions in person or on the telephone and referring customers to other bank services as necessary.

• Recording transactions and preparing currency transaction reports.

• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative

• Reconciliation of cash drawer by proving cash transactions, counting and packaging currency inside the vaults

Horizon Manor Hotel -1

st

April to Nov 2017

• Greeting customers and handing out menus.

• Taking meal and beverage orders from customers and placing orders in the kitchen.

• Making menu recommendations and informing patrons of any specials.

• Delivering meals and beverages to tables when they have been prepared.

• Checking that customers are satisfied with their meals.

• Preparing the bill for tables when requested.

• Cashing up bills and ensuring that the correct amount has been paid.

• Administering changes to tables if needed

Qatar National Convectional Center -Nov to April 2014 Customer Care Desk

• Resolving customer complaints via phone, email, mail, or social media.

• Using telephones to reach out to customers and verify booking information.

• Greeting customers warmly

• Advising on company information.

• Taking customer information and other pertinent information such as addresses and phone numbers

• Acting as the company gatekeeper.

• Handling product recalls.

• Attempt to persuade customers to reconsider rebooking in case there was a cancellation.

• Informing customers of deals and promotions.

• Working with the customer service manager to ensure proper customer service is being delivered

EDUCATION

Excellence Management Training Center

• Diploma in Document Control Management

Jordan Institute of management

• Diploma in sales and marketing

Mountain top institute college

• Diploma in food hygiene

Contact this candidate