MY CONTACT INFO

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ad4kvb@r.postjobfree.com

Harare, Zimbabwe

DAISY MAGAYA

Receptionist, Customer Service, Admin Clerk

Highly dedicated and detail-oriented Receptionist/Admin and Customer Service champion with years of experience providing exceptional guest service and ensuring smooth check-in and check-out processes. Seeking to contribute my skills and expertise to a cruiseliner to deliver a memorable guest experience. Fluent in English and proficient in MS Office Suite and Internet & Email.

WORK EXPERIENCE

Receptionist/ Customer Service

Greet passengers with a warm and welcoming demeanor, ensuring a positive first impression.

Efficiently handle check-in procedures, seat assignments, and baggage check-in.

Resolve passenger inquiries and issues, including rebooking flights and addressing lost luggage concerns.

Assist passengers with boarding processes, ensuring a seamless transition from check-in to the gate.

Implement security protocols and adhere to airline policies and procedures.

Promote airline services and upgrades to enhance passenger experience and revenue.

AIR ZIMBABWE OCTOBER 2021 - CURRENT

Available upon request

REFERENCES

MY PROFILE

Receptionist Certificate

Customer Service Certificate

High School Certificate

EDUCATION

SOFT SKILLS

Excellent Customer Service skills and Guest

satisfaction orientated

Proficient in English

Switchboard skills

Excellent Communication Skills

Service and Support

Great Attention to Detail

Microsoft Office (Word, Excel, Outlook)

Administrative skills

Fast learner

Data entry

Supply management

Typing skills (40wpm)

Information management software

Use of office equipment (fax machines, copiers,

etc)

Internet & Email

Front Desk Receptionist

Greet and welcome guests in a warm and professional manner. Providing information about the hotel's amenities, services, and local attractions.

Managed check-in and check-out processes efficiently, including room assignments, key distribution, and payment processing. Handled guest inquiries, requests, and complaints promptly, ensuring a high level of guest satisfaction.

Maintained accurate guest records, reservation details, and billing information using hotel management software. Assisted in coordinating room reservations and worked closely with housekeeping to ensure clean and ready rooms for incoming guests.

Managed a multi-line telephone system, directing calls and providing information to callers.

Assisted with night audit processes, ensuring the accuracy of daily financial reports.

Collaborated with other hotel staff to resolve issues and ensure a seamless guest experience.

RAINBOW HOTEL MARCH 2017 - SEPTEMBER

2021

HARD SKILLS

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